I have ordered a Charango on the 3rd of August. Order 1105474. I made a trustpilot review a while back....that it takes way too long and that nobody answers my mails and telephone. After t... See more
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The Charango bag I received is great. However, fairly soon after I placed my order I had several fraudulent charges from foreign merchants hit my debit card account. I cannot recommend using a credi... See more
Company replied
Update: After 1 month, they responded to my email, saying it will be delivered in 10 days. Now after 15 days, I haven't received anything. It's been 1.5 months, without any proper communicat... See more
Company replied
I tried contacting them for my order status and I haven't received a response yet. Its been almost 4 weeks and I don't even know if my order has been shipped yet. I contacted support 2 times but sti... See more
Company replied
Company details
Information provided by various external sources
The World's Largest Charango Store. We offer hunderds of charangos for all levels of expertise (beginners, professional, concert, etc.), accessories (strings, pegs, cases) and charango courses (offline and online). Shop online at www.charangomall.com
Contact info
Bolivia
- charangomall.com
2.2
Poor
92 reviews
Hasn’t replied to negative reviews
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Unresponsive customer service
I have posted several questions asking for clarifying information on a couple of charangos I was interested in buying. Never got a reply even after more than one reminders I sent. Tried to contact them by phone and it was not possible to get someone to answer the phone. I obviously desisted on buying anything from Charangomall.
June 9, 2019
Unprompted review
Reply from Charango Mall
We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services.
Charangomall.com apologizes for any and all inconveniences that your interaction with us may have caused.
Because we value and respect your perception, we do not want to excuse ourselves with explanations. What we can say is that we are taking into account every customer review and comment as we strive to improve and give our customers the best products and service in our industry.
Please do not hesitate to contact us by calling at +1(866) 253 - 3992 or email : cs@boliviamall.com.
Charangomall.com
Quality and Customer Service Team
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i love Charango Mall
Charango Mall is the best place to buy you charango and strings, Amazing prices!
June 4, 2019
Unprompted review
Reply from Charango Mall
Charangomall.com wants to thank you for your good review.
We are working really hard to improve our products and give our customers the best service we can.
Thanks a lot!
Charangomall.com
Quality and Customer Service Team
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