Charella Gardens Reviews 

353
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the healthy condition of the plants and trees upon arrival, noting they arrive fresh, well-packaged, and fully protected from any transit damage. Reviewers also mention the prompt delivery schedules and the exceptionally helpful service provided by the friendly team before and after ordering. A few other people also felt that the botanical products offered great value for money alongside surprisingly fast shipping times across the region. Consumers consistently appreciate the reasonable delivery costs and the careful handling demonstrated by the delivery drivers when dropping off large items.

What people talk about most

Product

People report positive experiences with product, highlighting that items such as trees and bamboos arrive in... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the extremely quick shipment... See more

Quality

Users describe satisfaction with quality, noting that plants and trees consistently arrive in excellent... See more

Order

Customers consistently note positive experiences with order processes, frequently highlighting the... See more

Service

Consumers find service to be a delightful experience, frequently praising prompt delivery and healthy plants.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good choice of plants & shrubs. Was looking for some Pyracantha and ordered three. Arrived promptly, well packaged, in great shape absolutely loaded with orange berries and of a very good height. Extr... See more

Company replied

Rated 5 out of 5 stars

I recently bought a plant from Charella as a retirement gift for a colleague. I was concerned about ordering online and being sure of what would be sent, so I called up to ask for help. I spoke to Jul... See more

Company replied

Rated 5 out of 5 stars

Prompt helpful & friendly service and advice pre order - nice strong tall bamboos delivered quickly and as promised, with lovely driver taking to back garden for me. Recommend!

Company replied

Rated 5 out of 5 stars

Perfect! Very pleased once again with the continued excellent customer experience from Charella Gardens. From ordering to receiving delivery, everyone I spoke to was lovely. I purchased two matching... See more

Company replied


Company details

  1. Garden Center

Written by the company

Charella Gardens have a large selection of exotic garden plants, deliverable to your door. Browse our online store and order yours today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

353 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(353)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Service and as always…

Fantastic Service and as always fantastic plants.

We've bought from Charella a number of times, as always they've been really helpful in communication. Delivery was prompt and easy. Really happy with our newest bamboo which we added to previously ordered plants which are doing really well.

September 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Definitely recommend

Decent value, plant looks great and easy delivery. Top all round experience - definitely recommend

September 4, 2025
Unprompted review
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Reply from Charella Gardens

Hi Alexis,
Wow - thank you so much for your kind words.
We're delighted to hear that you had such a fantastic experience with us. We're truly grateful for your recommendation.
The Charella Gardens Team

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Rated 5 out of 5 stars

Fabulous Tree

So often buying online your disappointed with what turns up
Not in this case Charella delivered a fabulous tree healthy and exactly as described
Very happy

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

My new garden!

I ordered my Jasmine plants from Charella Gardens. They were very helpful and professional. Further were willing to help when delivery dates had to change due to gardener problems. The delivery came on time and the driver was kind and helpful. Wow the plants are amazing and im looking forward to seeing them grow and mature!! I'll be checking their website to see what else I can order!

August 14, 2025
Unprompted review
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Reply from Charella Gardens

Thank you so much for your incredibly kind words , we’re genuinely touched by your review. We're absolutely delighted to hear that your experience with us was such a positive one, and our team were able to support you every step of the way.

It means a lot to know that you felt reassured, well looked after, and that the service you received was not only helpful but also personal.

That’s exactly the kind of experience we strive to create for every customer, so hearing your feedback really does make it all worthwhile. We're just a call away if you ever need us.

Warmest regards

The Charella Gardens Team

Rated 5 out of 5 stars

Always Excellent Quality

I’ve had a few plants from Charella Gardens and have always been so pleased with them. They arrive well packaged and in tip top condition. After planting they settle well and seem to start growing quickly.
I didn’t know the Wisteria Tree existed as I’ve never seen one before so I’m excited to see it flower next year. I have new neighbours who have asked where I’ve purchased my large plants as they’ve noticed how well they do. I definitely recommend Charella.

August 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Top quality plants

Have used this company for many years. Nothing is ever too much trouble for them.You are allways treated as a Valued customer.Their plants are really Top quality and with full descriptions and sizes stated unlike the many others on line who show a specimen in pictures and send you a tiny plant.Once you order from Charella l assure you you will be delighted and won't go anywhere else.Many thanks Charella,keep up the good work.👍

August 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Brilliant service

Very helpful i phoned as wasn't sure my order had gone through and lady on phone was brilliant 👌
Arrived on time
Plant looks really Healthy

August 11, 2025
Unprompted review
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Reply from Charella Gardens

Hello Rose, thank you so much for taking the time to leave a five star review. It means alot to know that you felt reassured, well looked after, and the service you received was not only helpful but also personal.

Thank you again for choosing Charella Gardens and taking the time to share your experience.

Warmest regards

The Charella Gardens Team

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Rated 5 out of 5 stars

I had previously purchased a Star…

I had previously purchased a Star Jasmine from my local nursery, but more recently decided to take a chance and order one from this company. I must say, the quality far exceeded the price — a beautiful, large, and healthy jasmine plant that really impressed me. I’ll definitely be ordering two more soon.

I also ordered a Black Bamboo, specifically needing something over 1.5 metres tall, and received a stunning, large, healthy, and bushy specimen. I’m extremely happy with the service, the speed of delivery, and the fantastic value for money.

Highly recommended!

August 13, 2025
Unprompted review
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Reply from Charella Gardens

Hello, thank you so much for your incredibly kind words, we're genuinely touched by your review. We're absolutely delighted to hear that your experience with us was such a positive one.
The Charella Gardens Team

Rated 1 out of 5 stars

Absolute disgusting service.

Absolute disgusting service.
Ordered 3 giant bamboos told delivery would be Wednesday 13 August taken time off work to prepare for planting received email on the day saying the bamboo are to big to deliver 🤷‍♂️

Would never use this company again.

August 13, 2025
Unprompted review
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Reply from Charella Gardens

Thank you for taking the time to place this review. Delivery was scheduled today via Pallet Track. Unfortunately the Blackpool depot of Pallet Track contacted us this morning to say the plants were too big for their delivery trucks. Blackpool is outside our own van delivery area (covering plants over 2metre tall) and we rely on third party couriers. Unfortunately on this occasion they have let us down.

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