Chargeblast Reviews 

Awesome prevents disputes

I've never worked with such a great partner as Chargeblast, the team and the owner are so absolutely dialed and intelligent, they came in to our business and genuinely handled all issues we were dealing with and had full coverage in 3 days. I wouldn't wish to work with anyone else, very grateful for the team over at Chargeblast genuinely!

Fantastic customer service. Shoutout to Lorence Calma because he helped me with something I didn't notice and I'm very grateful!

Great company. Transparent with pricing, great customer support, easy integration. Recommended.

Very good service so far, would recommend

I've been using Chargeblast for around two years, and my experience has been extremely disappointing.

For weeks, I've been trying to disconnect my account, but the offboarding process has taken over three weeks. During my time as a customer, I received a large number of fraudulent alerts that were already lost cases by the time I was notified, meaning the alerts didn't help prevent a chargeback. I ended up wasting over $2,000 in one month on alerts that provided no value.

The most frustrating part is what happened when I decided to leave. Suddenly I was offered significantly better pricing, including Ethoca for $25, RDR/CDRN for $15, the Blocklist feature, and a dedicated customer success team via Slack, WhatsApp, or Telegram. None of these offers were made while I was an active customer paying full price for two years. They only appeared once I wanted to cancel.

After I declined the offer, I was still expected to pay for all of the fraudulent alerts at the original expensive pricing. That left a very bad impression.

Another issue is their communication. Instead of resolving issues directly, everything gets pushed to email because "specialists will take care of it," which only slows everything down and makes the support experience frustrating.

Overall, I can't recommend Chargeblast based on my experience. It felt like customer retention only became a priority once I wanted to leave. Long-term customers should be treated fairly before they decide to cancel, not only afterward.

Easy to integrate - Sales call better than self serve but super easy.

Good response and great mechanism to stop chargebacks on time.

They billed me for alerts that arent my brand despite telling support and applying for refund credits. Scammers

I am new but so far their service has been excellent. Really streamlined and the alerts seems to work better than with my other providers

I am deeply disappointed in the customer service.

I have been using this software for almost two years and have spent around $15K with them.

The chargeback prevention works well. However, my friend, who is a new seller, recently started using Chargeblast and received a much cheaper price. I asked support if they could match his price since I am a bigger seller, have been with them for a long time, and have spent far more money than him.

They refused and took two months to give me a proper response. Meanwhile, I was losing money because they would not apply the discount. This is ridiculous. You are not prioritising your long-term, higher-volume customers, yet you are giving better discounts to brand-new customers with no volume.

They eventually offered only a part of the discount and asked me to sign a two-year contract. Why should I sign a two-year contract when other sellers are receiving better discounts without any contract?

I would like the full discount to be applied retroactively from when I first contacted you two months ago. This entire process has been a complete waste of my time.

Every single response takes around two weeks. This is honestly ridiculous. Very bad customer service.

If this continues I will switch to another platform that cares more about their customers. However, if they fix this issue, I will be happy to remove this review because, as I said, I like the software and it works well.

Great company. They do exactly what they claim to do. We had some hiccups along the way but they made up for them with good quality service. Definitely recommend.

You should remove your phone support; it's really bad anyways, and to call it "emergency support" is just funny. The person answering is not speaking English well and having a hard time understanding. Then I have to repeat myself all the time, and the person goes quiet out of nowhere, 3 times. I ask, "Hello?" The person says, "Hello" back, and we start over the conversation from square 1, like a robot reset.

At this point, just remove it rather than having it; for someone having an emergency, you will just waste 5-10 minutes for them to realize they will have to email to get some real help.

+ Your live chat button doesn't work.

Very slow service. The alerts came in literally 2 months after the actual chargebacks came in. Their systems are not prompt at tracking alerts as soon as the chargebacks are filed!

The team has been only helpful and responded quickly for any issue. They are very organised and got everything enrolled quickly!

It's going great with them! Thank you!