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Chargeblast Reviews 

163
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and fast response times, noting that support representatives are exceptionally knowledgeable and quick to resolve any questions or issues that arise. Consumers also find the platform remarkably easy to use, pointing out that the core service effectively stops chargebacks and streamlines overall business operations without unnecessary complications. However, some people mentioned that customer service could occasionally be slow, with certain responses taking weeks to arrive. A few reviewers also experienced communication hurdles and frustrating onboarding processes that required constant follow-ups to get basic matters moving.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are knowledgeable, incredibly... See more

Customer service

Users describe positive interactions with customer service, noting that reviewers frequently experience quick... See more

Service

Clients share positive opinions on service, highlighting excellent support, quick response times, and... See more

Response time

Reviewers highlight positive aspects of response time, noting that the team is super responsive, answers... See more

User experience

Customers had positive experiences with user experience, highlighting an intuitive platform, transparent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall, I have been happy with my experience with Chargeblast. There customer service is amazing and they can take care of most issues within a few hours. I talked with Maria and she was really respo... See more

Company replied

Rated 5 out of 5 stars

I have been working with chargeblast for a long time now and love them. I have been working with one of Chargeblast's employees for a few months now, Andrea and she has been the absolute best. Always... See more

Company replied

Rated 5 out of 5 stars

We’ve been working with Chargeblast for a while now, and honestly, they’ve been a solid partner for anything related to chargebacks and payment ops. What stood out for us is how well everythin... See more

Company replied

Rated 5 out of 5 stars

Does it job pretty well as long as you set it up correctly. Unfortunately with Shopify Payments you can’t set up Amex alerts due you not having your own MID, but that’s not Chargeblast’s fault. Over... See more

Company replied


Company details

  1. Software Company
  2. also in
  3. Payment Service

Written by the company

Chargeblast, an official partner of Stripe and Shopify, helps merchant clients reduce chargeback rates to 0% with pre-dispute alerts. Our clients receive alerts as soon as a customer opens a chargeback case and are able to refund the customer before the chargeback is officially recorded by the client's payment processor. We differentiate ourselves from other chargeback alert providers through tech enablement and white-glove client services, which saves our clients hours of time a week and provides them ease of mind. We also provide representment services, automated chargeback refund services, and an ecosystem of partners that can help you optimize your business to drive faster revenue growth and larger margins.

5 Free Alerts!

Block 5 chargebacks for FREE

Block 5 chargebacks for FREE
Sign-up today and message our live-chat with code "TRUST" and we will block your first 5 chargebacks from your processing account for FREE. This is a limited time offer, so sign-up today at https://app.chargeblast.com/auth/registration

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

163 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(163)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

ChargeBlast is THE BEST (literally life…

ChargeBlast is THE BEST (literally life saving). I run an upper 6 figure high-ticket ecom brand, so 1 chargeback does ALOT of damage. Basically we were placed in NDRP by visa + payouts on holds due to a couple of back to back high chargeback months. At this point, I lost hope and was looking with working with another payment processor (even though I loved the one we had due to convenience and low rates). I stumbled across ChargeBlast (by then I didn’t even know it was possible to prevent chargebacks before they even happen.) So I was like sure, let me give them a try and see. Fast forward, our chargeback rate is down to 0% for the first month working with them. I cannot recommend them enough if your store is facing chargebacks/risk of losing your payment processor. Great support as well that will help you with setting up everything. THANK YOU CHARGEBLAST :)

May 24, 2026
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Reply from Chargeblast

Really appreciate you sharing this—glad Chargeblast was able to help turn things around for you during such a stressful situation. Amazing to hear your chargeback rate dropped to 0% so quickly. Thanks for the trust and support, and we’re happy the team could help make setup smooth along the way!

Rated 5 out of 5 stars

THANK YOU FOR THIS GREAT TOOL!

THANK YOU FOR THIS GREAT TOOL!

Not even 5 days in use and Chargeblast already saved me from 4 disputes.

Also a great support, super responsive and really friendly.

May 21, 2026
Unprompted review
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Reply from Chargeblast

Love hearing this—4 disputes prevented in less than 5 days is amazing.

Glad the team’s been responsive and helpful too. Thanks so much for the support!

Rated 5 out of 5 stars

Fast onboarding and very responsive support

We’ve had a very positive experience with Chargeblast so far.

Noura reached out very quickly after our initial enquiry and made the onboarding process feel clear, organised and easy to follow. The team moved fast to get everything set up, explained the next steps properly, and helped clarify our questions along the way.

What stood out most was the responsiveness and the practical support during setup. For an ecommerce business dealing with payment disputes and pre-dispute alerts, speed and clarity matter a lot, and Chargeblast has been strong on both.

We are still early in using the platform, but the system looks well structured and the onboarding experience has given us confidence so far.

Overall, very happy with the service and support received.

May 18, 2026
Unprompted review
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Reply from Chargeblast

Really appreciate you sharing this—glad Noura and the team were able to make onboarding smooth, clear, and fast for you.

Great to hear the support and responsiveness stood out as well. Thanks for the trust, and we’re excited to keep supporting you as you continue using Chargeblast!

Rated 5 out of 5 stars

The team over at ChargeBlast is so…

The team over at ChargeBlast is so amazing! They have answered all of my questions and been so patient through any confusion I've had. As for the program itself, I can already see it working!

10/10 would recommend!

May 6, 2026
Unprompted review
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Reply from Chargeblast

Really appreciate this—glad the team’s been able to help and make things easier along the way. Even better to hear you’re already seeing results. Thanks for the recommendation!

Rated 5 out of 5 stars

amazing team

Spoke to Qi over on X, and he set me up with his lovely staff, Noura and Sheen., had a call with Noura, who was amazing and gave me good rates for the alerts. The service itself is very good, and the alerts catchment rate is far better than the previous provider i was with. Highly rated!

April 30, 2026
Unprompted review
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Reply from Chargeblast

Really appreciate this—glad Qi, Noura, and the team were able to get you set up smoothly. Great to hear the alerts are performing better for you too. Thanks for the support!

Rated 5 out of 5 stars

Great support

April 29, 2026
Unprompted review
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Reply from Chargeblast

Thanks for the feedback! Glad our support team has been helpful—we appreciate it!

Rated 5 out of 5 stars

Great experience from onboarding to…

Great experience from onboarding to customer support. They have lowed my chargeback rate and handle everything. Bets customer support I have ever received. Highly recommend!

April 28, 2026
Unprompted review
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Reply from Chargeblast

Thanks so much for sharing this—great to hear your experience has been smooth from setup through support. Glad we’ve been able to help lower your chargeback rate. Really appreciate the recommendation!

Rated 5 out of 5 stars

Great service from Noura

April 29, 2026
Unprompted review
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Reply from Chargeblast

Thanks for the kind words! Glad to hear Noura took great care of you—we’ll make sure she sees this.

Rated 5 out of 5 stars

Reliable Partner for Chargebacks & Payment Operations at Scale

We’ve been working with Chargeblast for a while now, and honestly, they’ve been a solid partner for anything related to chargebacks and payment ops.

What stood out for us is how well everything just works on the technical side, no headaches with integrations, everything feels stable and well thought out. And their team is great to work with: quick responses, clear communication, no unnecessary back-and-forth.

For us, that mix of strong tech and reliable people on the other side is exactly what matters.

Can definitely recommend them.

December 1, 2025
Unprompted review
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Reply from Chargeblast

Really appreciate you sharing this—great to hear the tech has been stable and easy to work with, and that the team’s been responsive and clear. That balance is exactly what we aim for. Thanks for the recommendation!

Rated 5 out of 5 stars

They helped me a lot and even saved me…

They helped me a lot and even saved me from multiple disputes. Very professional, responsive, and truly understood my situation. Highly recommended.

April 21, 2026
Unprompted review
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Reply from Chargeblast

Really appreciate this—glad we were able to help you out and keep things under control with the disputes. Thanks for the recommendation and support!

Rated 5 out of 5 stars

Very responsive and willing to go the…

Very responsive and willing to go the extra mile to make sure their software works well for you.

April 29, 2026
Unprompted review
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Reply from Chargeblast

Glad to hear the team’s been responsive and helpful in making sure everything works well for you. Thanks for the feedback!

Rated 5 out of 5 stars

Great support and process

We had a great experience with Chargeblast during our enrollment process. The team was extremely helpful and responsive, guiding us through every step and making everything very straightforward.

Their support and willingness to assist really stood out, especially when it came to handling details and ensuring a smooth setup. The whole process was fast, efficient, and hassle-free.

Highly recommended if you're looking for a reliable solution with excellent customer service.

April 23, 2026
Unprompted review
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Reply from Chargeblast

Really appreciate you sharing this—glad to hear the setup process was smooth and that the team was able to guide you every step of the way. Great to know the support stood out. Thanks for the recommendation!

Rated 5 out of 5 stars

These guys are hungry and want to grow…

These guys are hungry and want to grow and compete and earn your business. Chargeback products are good, support team is great, and access to people who know what they are doing is unparalleled.

April 23, 2026
Unprompted review
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Reply from Chargeblast

Really appreciate this—glad to hear the product, support, and team expertise have all been helpful for you. Thanks for the support!

Rated 5 out of 5 stars

Seamless protection and great support

Chargeblast has been a game-changer for managing our disputes. The platform is incredibly intuitive, and the alerts are lightning-fast, allowing us to prevent chargebacks before they even happen. The service is reliable, and the team is clearly dedicated to protecting merchants. Highly recommended for anyone looking to secure their bottom line.

April 18, 2026
Unprompted review
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Reply from Chargeblast

Thank you for the great feedback! We’re glad Chargeblast is helping you stay ahead of disputes and protect your business. We appreciate the recommendation and are always here to support you!

Rated 5 out of 5 stars

Shermaine was Amazing!

Shermaine was Amazing!

April 14, 2026
Unprompted review
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Reply from Chargeblast

We really appreciate your feedback! We're so glad to hear Shermaine was amazing—she’ll really appreciate it. We're always here if you need anything!

Rated 5 out of 5 stars

Switched over from disputifier

Switched over from disputifier. Great service and very knowledgeable and insightful on any questions relating to the chargeback service. Best chargeback agency hands down.

April 6, 2026
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Reply from Chargeblast

Thank you for switching to Chargeblast and for the kind words! We're glad you're enjoying the service and support. We're always here if you need anything!

Rated 5 out of 5 stars

Have been shopping around for options…

Have been shopping around for options for chargeback management and Chargeblast has been great. Highly recommend Chargeblast to anyone, great team behind this platform.

April 12, 2026
Unprompted review
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Reply from Chargeblast

We’re grateful for your feedback, Aaron! We’re glad to hear Chargeblast has been a great option for your chargeback management needs and that our team has made a positive impression. Thank you for your recommendation!

Rated 5 out of 5 stars

I highly recommend Chargeblast

I highly recommend Chargeblast. It is an excellent plugin that can effectively alert users about some risky orders. It is definitely worth recommending. The customer service team of this product has an extremely good attitude and efficiency. I will continue to support it.

April 8, 2026
Unprompted review
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Reply from Chargeblast

Thank you so much for the kind words! We’re really glad Chargeblast has been helping you catch risky orders and that our support team has been there when you needed it. It means a lot to hear you’d recommend us — we truly appreciate your support.

Rated 5 out of 5 stars

Excellent support experience with…

Excellent support experience with Chargeblast. Janry was extremely helpful, proactive, and responsive throughout the entire process. He not only helped resolve my original request quickly, but also identified and processed additional pending credit requests without me even having to ask. Very professional, reliable, and easy to work with. Truly appreciate the support and highly recommend.

March 31, 2026
Unprompted review
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Reply from Chargeblast

We really appreciate the thoughtful review. We’re glad Janry was able to support you proactively and get everything sorted quickly — that’s exactly the level of service we aim to provide. We truly appreciate your recommendation and your support.

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