Charles & Ivy Reviews 

The company is easy to order and deal with and it was good to speak with a helpful person on the phone!
I had a small issue with a mix up with my order but it was resolved immediately without questionI
The delivery guys, Steve & Pablo were great and I would definitely recommend this company!

Delivery was great, Steve and David v were lovely and wonderfully helpful.
Gate not fitted yet, so as long as that is all OK then would 100% recommend

Lovely decorative garden screens, good communication throughout, and brilliant delivery person. Very happy.

Great delivery service! Anthony delivered our order, great communication! he was on time, friendly & very helpful ⭐️⭐️⭐️⭐️⭐️

I visited last Saturday morning on my way to visit family and was impressed with the showroom- being able to view products in the various designs, but had to wait a while before being attended to as initially there was only one member of staff available and she was with another customer.
Eventually Emma came up and apologised for my wait and explained that she'd had to deal with several phone calls.
Emma was really helpful and knowledgeable and explained in detail about the process. She was able to give me a quote for materials going on my own measurements to give me an idea of costs and explained that my details can be passed onto a contractor, if I so wish, once the surveyor has visited.
A very positive visit

Paul the driver was very helpful and polite, nothing was too much trouble.

The goods look well packaged and professional. Great service.

Alan was very nice and polite. Our packages were handled with so much care.

Anthony delivered the items excellently and also gave advice on installation of posts. The text system used by Charles and Ivy needs a little update as I first had a an email to say delivery was to be between 1.03pm and 4.03pm on 19/3/26, then it was updated to 1.22 to 3.22pm, then again to 13.58pm,then was actually delivered on 4.53pm. I understand that trafiic affects this but probably best to just leave the first message in place?

Delivery boys where spot on

The delivery was within time slot and they took it around to the back of the house for me. Pleasant chaps

I had an amazing experience placing the order for my water feature. A massive thank you to Louise who was great at helping me with my questions through the process.

Beautiful product and very timely delivery with good communication en route. Thanks Charles & Ivy !

Great company this is our second time ordering from them. Paul the delivery driver was fantastic

Steve and Pablo were very professional and friendly. Lovely to have met them.

Steve and Pablo just delivered our Charles & Ivy side gate. Absolutely lovely chaps!

Easy to place the order … answered any questions we had … kept us informed of delivery … completely trouble free and highly recommend!

Great experience. Explained all options and was happy to take time out showing me various items. Friendly and approachable. Would reccommend. Especially Justine :)

Paul the delivery driver was top notch , couldn't be more helpful when delivering

Very good customer service and the driver, Reece, was on time and very helpful. He was pleasant and courteous. Ella also answered our queries very helpfully.

We ordered a fence from Charles and Ivy in May 2026. When received it didn't have all the parts needed. We contacted their helpdesk and after weeks of trying to get through they eventually sent us additional parts. AGAIN they sent us the wrong parts. We are still trying to contact them to get the correct parts and they now don't reply to our emails or phone calls.
Their after sales care is terrible and I would never use again.

James was excellent - friendly and took care of the items. He asked where I wanted them placed - and took care of it

Thank you !!!