Charles & Ivy Reviews 

Paul the delivery driver was top notch , couldn't be more helpful when delivering

Very good customer service and the driver, Reece, was on time and very helpful. He was pleasant and courteous. Ella also answered our queries very helpfully.

We ordered a fence from Charles and Ivy in May 2026. When received it didn't have all the parts needed. We contacted their helpdesk and after weeks of trying to get through they eventually sent us additional parts. AGAIN they sent us the wrong parts. We are still trying to contact them to get the correct parts and they now don't reply to our emails or phone calls.
Their after sales care is terrible and I would never use again.

James was excellent - friendly and took care of the items. He asked where I wanted them placed - and took care of it

Thank you !!!

Very efficient delivery service today by Daz and Mike D. Many thanks

Ordering was easy great service and Anthony delivery driver was very pleasant and delivered at time said it was arriving.

I totally agree with many of the other reviews, if your order all goes as planned and you don’t need to contact customer services everything seems good. If it does not, then good luck!!!

We ordered a fence panel, 2 posts and 2 capping bars. The wrong size capping bars were delivered and not the fence panel pattern and size we ordered.

We had zero reply to our emails, so we had to phone customer services and, just like other earlier reviews, we had to wait almost half an hour to get through both times before speaking to someone who clearly did not know what they were doing and were unable/unwilling to resolve our problem.

In terms of the fence panel we were told that although there is a picture and description on their website 60 wide x 180 height, (the picture even showing a person next to it to demonstrate the height), we were advised that ‘the images are just CGI and, when ordering, we should not have relied upon the picture or description’… I kid you not. If we wanted the fence panel pictured and described on their website then we should ‘cut the panel supplied into 3 equal pieces and slide them in’! We were advised that we could not return the fence panel, despite it being the wrong one, as we had unwrapped it.

In respect of the wrong capping bars delivered we were told that we could return the bars and get our money back, subject to a £50 restocking fee!

We have even written to the managing director asking for an explanation/ assistance (delivered to their registered address) and, have not heard anything back. I guess this is how the company is run from the top down.

Good luck guys and cross your fingers everything is ok with your order and you don’t have to contact customer services.

Thanks Anthony for the delivery and placing item in the garage, very helpful.

This is a review for Anthony for delivery

5* Service from all the ladies at the Middleton Showroom. Thanks to Louise who was able to book me in for delivery and work around my holidays and the delivery driver driver for helping me bring the items into my garden. Fab service all round.

I reached out to customer service to get an update on my delivery. They were very friendly and helpful. Reece, the delivery driver, was also exceptionally courteous and supportive.

Once again a fantastic service and again we could not have asked any more of the delivery service provided by Anthony.

Delivered promptly. Staff courteous & kept us posted re eta. Very pleased with the service. Excellent customer service.

Pablo was brilliant. Excellent delivery service - no issues. Polite and friendly. Thanks

The driver was very polite and helpful, he unloaded the whole delivery and placed where I needed it.

The driver was very courteous, smartly presented and drove with care and attention on the school site.

Reece made our delivery today. Very polite and placing the items in the garage for me as requested was super helpful

So disappointed! £5300 order for a fence and gate. Delivery was not confirmed on the date requested even though they were given 3 weeks to get the order ready.
The fence part of the order arrived only for us to find some of the wrong colour composite panels were delivered. Then the gate was delayed a week! Finally received the gate last Friday but now we find the ground track was missing!
I have been on hold so many times, I am on hold now for 15 minutes waiting for someone to answer!
Please consider carefully before placing an order! It clearly doesn’t matter how much you spend!
Customer service is appalling

Reece, the delivery driver was lovely. 😁
It would be nice to have more notice of the day of the delivery so you can prepare time off from work or be given the option of a particular delivery day.

Just got my delivery. All unloaded and checked by Anthony to make sure everything was there and undamaged. Will be getting my DIY hat on next weekend!

They leave a follow up from our review which incurs lies.
To confirm
Charles and Ivey have not been in touch .
We have had no contact in regard to our purchase to delivery.

Be warned stay away