I have just placed an order for a composite fence with Charles & Ivy. Their website was extremely easy to navigate and anticipated every possible question a Customer may have. Nevertheless, I phoned c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used Charles and Ivy twice now. Their products and customer service are excellent. Being able to have samples before buying has been really helpful so we could choose the best colour. Emma has... See more
Company replied
Very good customer service, items were delivered exactly on time. Delivery driver Reece was very good, arrived a bit late but kept us informed what was happening and very courteous, put items exact... See more
Although there was a mix up (twice), and our correct item arrived third time lucky, the girls on the telephone were great, patient and very understanding. The delivery drivers were wonderful! Pleasant... See more
Company details
About Charles & Ivy
Written by the company
Choose Charles & Ivy with confidence. We believe that creating your dream space should be a joy. We’re committed to excellence, being honest, fair and responsible in everything we do.
We make it our mission to create a stylish, durable, low-maintenance modular fencing system enabling people to transform and personalise their gardens.
Create & innovate the Charles & Ivy way.
We make it our mission to create a stylish, durable, low-maintenance modular fencing system enabling people to transform and personalise their gardens.
Create & innovate the Charles & Ivy way.
Contact info
United Kingdom
- 0161 529 8877
- info@charlesandivy.co.uk
- charlesandivy.co.uk
4.5
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Emma was very helpful and listened to…
Emma was very helpful and listened to what I required efficiently thank you emma
August 14, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning Mark,
Thank you for your fantastic 5-star review. We’re delighted to hear that Emma was so helpful and took the time to listen to your requirements.
We’ll be sure to pass your kind words on to Emma. It’s wonderful to hear that she provided such an efficient and positive service.
Kind regards
C&I
The delivery men Reece and Alan were…
The delivery men Reece and Alan were very polite and helpful, they put my driveway gates exactly where I wanted them to make my installation easier, many thanks. Definitely 5 stars from me
August 14, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning Ricky,
Thank you for your fantastic 5-star review. We’re delighted to hear that Reece and Alan provided such a polite and helpful service and went the extra mile by placing your driveway gates exactly where you needed them.
It’s great to hear that they helped make your installation easier. We’ll be sure to pass your kind words on to Reece and Alan.
Kind regards
C&I
Reece and Alan were excellent
Reece and Alan were excellent. Very friendly and very professional. You are lucky to have them.
August 14, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning Michael,
Thank you for your fantastic 5-star review. We’re delighted to hear that Reece and Alan provided such a friendly and professional service.
We’ll be sure to pass your kind words on to them. It’s lovely to hear that you feel they’re a real asset to the team, and we’re very grateful for your feedback.
Kind regards
C&I
Mike B delivered our fencing
Mike B delivered our fencing. He was very friendly and polite and extremely helpful with useful suggestions about the assembly/erection of the fences.
We are very pleased with the quality and look of the fencing and impressed how quick and easily it assembled. Mike B is a good 'front' man for your business.
August 12, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning Van,
Thank you for your fantastic 5-star review. We’re delighted to hear that Mike provided such a friendly, polite and helpful delivery service, and that his advice and suggestions were useful when assembling your fencing.
It’s also wonderful to hear that you’re so pleased with the quality and appearance of the fencing, as well as how quick and easy it was to assemble.
We’ll be sure to pass your kind words on to Mike. He’ll be delighted to hear that he was a great ambassador for Charles & Ivy.
Kind regards
C&I
Mark arrived promptly
Mark arrived promptly
Unpacked the goods
And placed them in the garage for us.
He was extremely pleasant friendlyand helpful.all in all a very pleasant experience for us.
Good ambasador for Charles and Ivy.
August 14, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning Anne Marie,
Thank you for your fantastic 5-star review. We’re delighted to hear that Mark arrived promptly and provided such a friendly, helpful and professional service.
It’s great to hear that he unpacked your goods and placed them in the garage for you. We’ll be sure to pass your kind words on to Mark — he’ll be thrilled to know he was a great ambassador for Charles & Ivy.
Kind regards
C&I
Fantastic very friendly guys (Chris &…
Fantastic very friendly guys (Chris & Freddie) extremely helpful
August 14, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning Gillian,
Thank you for your fantastic 5-star review. We’re delighted to hear that Chris and Freddie provided such a friendly and helpful service.
We’ll be sure to pass your kind words on to them. It’s wonderful to hear that they were able to make your experience so positive.
Kind regards
C&I
Great experience
Great experience, thanks to Steve and David for 1st class service.
August 14, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning Mrs Parker,
Thank you for your fantastic 5-star review. We’re delighted to hear that you had such a great experience and that Steve and David provided a first-class service.
We’ll be sure to pass your kind words on to Steve and David. We really appreciate you taking the time to share your positive feedback with us.
Kind regards
C&I
Another order from Charles & Ivy
Another order from Charles & Ivy. This time delivered by Gary. Very friendly and professional. Would highly recomend this company. Great products and friendly service 👌
August 14, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning Ozzy,
Thank you for your fantastic 5-star review. We’re delighted to hear that Gary provided such a friendly and professional delivery service.
We really appreciate your continued support of Charles & Ivy and your kind words about our products and service. We’ll be sure to pass your lovely feedback on to Gary.
Kind regards
C&I
Very pleasant gentlemen especially so…
Very pleasant gentlemen especially so early in the morning and very respectful of my property...Thankyou so much Chris and Freddie would highly reccomend .
August 14, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning Diana,
Thank you for your fantastic 5-star review. We’re delighted to hear that Chris and Freddie provided such a pleasant and respectful service, especially so early in the morning.
We’ll be sure to pass your kind words on to them. It’s wonderful to hear that you were so happy with your delivery experience, and we really appreciate your recommendation.
Kind regards
C&I
Misrepresentative and Fraudulent
The website is misrepresentative and fraudulent, more-so, their customer service is pitiful.
We had been promised a 7-12 week delivery window for a custom made pair of driveway gates, no updates or contact within those 12 weeks.
Only after repeated calls and emails were we told that these gates would be another 12 weeks, half a year to manufacture and deliver a pair of gates? BTW, they want full payment up front.
These gates are claimed to be manufactured in the UK, They are not. They are manufactured in China and are of poor quality.
We are about to push the legal button and potentially a winding up order.
Please do not touch this company with a barge pole unless you are walking into their Carrington outlet to pick something up off the shelf. They encourage you to pay with cash too, says a lot about a company these days given the scale of some of the potential purchases.
Most of these reviews about delivery drivers being superman are false too, all added by C&I personnel.
May 15, 2026
Unprompted review
Great delivery service
Great delivery service. Anthony was extremely polite, professional and informative about the products. Delivered to our garage to avoid us having to do any heavy lifting.
Delivery updates were good and helped to ensure we were home at the appropriate time without needing to hang about like most deliveries from other firms.
Highly recommend.
August 13, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning Ben,
Thank you for your fantastic 5-star review. We’re delighted to hear that Anthony provided such a polite, professional and helpful delivery service, and that he went the extra mile by delivering your products to the garage for you.
It’s also great to hear that our delivery updates helped make the process convenient and meant you didn’t have to wait around. We’ll be sure to pass your kind words on to Anthony.
Kind regards
C&I
We ordered the wrong size and it was…
We ordered the wrong size and it was exchanged with no problem
August 13, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning Mrs McGilvery,
Thank you for your review. We’re pleased to hear that we were able to arrange the exchange of the incorrect size without any problems.
We really appreciate you taking the time to share your experience with us and hope you’re happy with the replacement.
Kind regards
C&I
Had a call early for collection
Had a call early from Anthony- he was due to collect an unused post to be returned. It was collected well within the time stated in text confirmation.
All good.
August 13, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning Felicity,
Thank you for your fantastic 5-star review. We’re delighted to hear that Anthony kept you informed and that your collection was completed well within the time stated.
We really appreciate you taking the time to share your positive experience with us, and we’ll be sure to pass your kind words on to Anthony.
Kind regards
C&I
Kept informed of delivery time
Kept informed of delivery time. Have been buying from Charles and Ivy for 4 years . Very good products
August 13, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning Denise,
Thank you for your fantastic 5-star review. We’re delighted to hear that you were kept informed throughout your delivery and that you’ve been happy with our products over the past four years.
We really appreciate your continued support and loyalty to C&I. It’s wonderful to hear that you’ve had such a positive experience with us.
Kind regards
C&I
Thank you so much to the customer…
Thank you so much to the customer service ladies. I spoke with Louise who was fabulous, she helped me change the colour of my planter and booked me in for delivery.
August 1, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning Georgia,
Thank you for your fantastic 5-star review. We’re delighted to hear that Louise was able to assist you and make changing the colour of your planter and arranging your delivery so easy.
We’ll be sure to pass your kind words on to Louise. We really appreciate you taking the time to share your positive experience with us.
Kind regards
C&I
Delivery Driver, Daz
Daz delivered our wooden panels. Kept us up to date with delivery time. Very friendly and helpful, even on the hottest day of the year. Thank you
August 13, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning Debbie,
Thank you for your fantastic 5-star review. We’re delighted to hear that Daz provided such a friendly and helpful service, keeping you updated throughout the delivery.
We’ll be sure to pass your kind words on to Daz. It’s great to hear he went the extra mile, especially on such a hot day!
Kind regards
C&I
Delivered on time and within the said…
Delivered on time and within the said timescale on ordering. Product is very good and exactly what I ordered.
August 13, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning,
Thank you so much for your fantastic 5-star review. We really appreciate you taking the time to share your positive feedback.
We’re delighted to hear that you had a great experience, and your kind words mean a lot to our team. We look forward to continuing to provide you with a great service in the future.
Kind regards
C&I
Delivery
Delivery was exactly within the time range. Delivered safely and still down where I wanted it
Agent Paul was very polite amenable and efficient
Thank you
August 13, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning,
Thank you so much for your fantastic 5-star review. We really appreciate you taking the time to share your positive feedback.
We’re delighted to hear that you had a great experience, and your kind words mean a lot to our team. We look forward to continuing to provide you with a great service in the future.
Kind regards
C&I
If "good fences make good neighbours". Get ready to make some excellent neighbours.
Gate and fencing slats delivered today by Mark who was absolutely brilliant. It's worth noting Charles & Ivy use their own delivery vehicles and delivery drivers. Mark was on time, polite, very careful with our purchase and he also gave us some tips on assembly. Mark created an excellent impression of Charles & Ivy. Their products are of excellent quality and my new gate and fencing will look fabulous. The company's prompt attention to enquiries and help with deciding what posts etc are needed make ordering easy. I particularly thought the drawing of the gate sent through on email for my approval was easy to follow. This process gave me confidence that I was ordering the right component parts. Would definitely recommend Charles & Ivy.
August 13, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning,
Thank you so much for your fantastic 5-star review. We really appreciate you taking the time to share your positive feedback.
We’re delighted to hear that you had a great experience, and your kind words mean a lot to our team. We look forward to continuing to provide you with a great service in the future.
Kind regards
C&I
The delivery guy Alan
The delivery guy Alan, was so helpful. He knocked and i asked if he could deliver to my back garden through the side gate. He politely obliged. Poor Alan driver & delivery carried all posts and panels into the garden and neatly positioned them. I felt this should really be a 2 man delivery, multiple trips back and forth on the hottest day. Alan you deserve an award. Hope the rest of your day goes well.
August 13, 2026
Unprompted review
Reply from Charles & Ivy
Good Morning,
Thank you so much for your fantastic 5-star review. We really appreciate you taking the time to share your positive feedback.
We’re delighted to hear that you had a great experience, and your kind words mean a lot to our team. We look forward to continuing to provide you with a great service in the future.
Kind regards
C&I
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