Great expereince...odered a glass coffee table with chrome legs ,it was half the price for same item on another site. The 1st one arrived the next day and the glass was shatered in transit , i email... See more
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Review summary
Based on reviews, created with AI
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Based on these reviews
Excellent service, ordered 3 x vinyl shelf units Sunday eve, Tuesday midday arrived. Packed very well for transit, simple assembly. Very strong, sturdy units, perfect for storing vinyl. A big plus to... See more
Company replied
Excellent quality solid wood vinyl record storage cubes at a very fair price. Good assembly instructions and really helpful advice and communications from customer services. Fast delivery service.... See more
Company replied
We've ordered lots of the twin monitor raisers for our office, the quality is great, they transform the desk, aren't expensive and the delivery has been great. One was sent with the wrong bolt but a d... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Kitchen Furniture Store
- Living Room Furniture Store
- Office Equipment Supplier
- Office Furniture Store
About Charles Jacobs
Written by the company
Contact info
1 - 1a Rash's Green, NR19 1JG, Dereham, United Kingdom
- contact@charlesjacobs.co.uk
- charlesjacobs.co.uk
4.8
Excellent
830 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Charles Jacobs
Hello David,
Thank you for leaving positive feedback.
We are thrilled to hear you recommend this product and received great delivery service.
Kind regards,
Charles Jacobs Customer Care Team
folding chairs
Easy to order on web site. Lots of choices. These folding chairs are so comfortable. Colour goes with everything we have. We are very pleased with them.
June 16, 2025
Reply from Charles Jacobs
Hello,
Thank you for your positive feedback.
We are so glad to hear our website is easy to use and that you are pleased with your chairs and the comfort they provide.
Kind regards,
Charles Jacobs Customer Care Team
2nd one I’ve bought
2nd one I’ve bought, hoping to put two together when having people up for dinner, as have a small house, hope it works
June 23, 2025
Reply from Charles Jacobs
Hello Irene,
Thank you for taking the time to leave feedback.
We are happy to hear you are a returning customer and we hope you enjoy your recent purchase.
Kind regards,
Charles Jacobs Customer Care Team
Simple to order delivery pn time
Simple to order delivery pn time, well packaged favourable price
June 13, 2025
Reply from Charles Jacobs
Hi Beryl,
Thank you for taking the time to leave feedback.
We're thrilled to hear you found the ordering process simple, the delivery punctual, and the pricing favourable. We really appreciate your review.
Kind regards
Charles Jacobs Customer Care Team
Really quick and efficient service
June 3, 2025
Reply from Charles Jacobs
Hi Nick,
Thank you for leaving us a review.
We are happy to hear that you found our service quick and efficient.
Kind regards,
Charles Jacobs Customer Care Team
Better than using Ebay!
Descriptions on their website were full and informative, all you needed to get the right item in the right size. Reasonably priced. Prompt delivery. Good product.
May 29, 2025
Reply from Charles Jacobs
Hello,
We appreciate you leaving your thoughts, thank you.
We are glad to hear that our price is reasonable and that the advert is clear, helping you order the correct size.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello David,
Thank you for leaving us your feedback.
We are happy to hear that your product was accurately described and that it was delivered quickly.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello,
Thank you for your positive feedback.
We are happy to hear you experienced great delivery and you are happy with the product.
Kind regards,
Charles Jacobs Customer Care Team
Great shelves at a good price.
Easy to buy online. Quick delivery. Well packaged. Just as well, as the packaging was damaged but the shelves were fine. Fairly easy to assemble the shelves, but the instructions could be improved.
May 26, 2025
Reply from Charles Jacobs
Hello Guy,
Thank you for taking the time to leave us this feedback.
We are glad to hear your order was well packaged and arrived in good time. We are sorry to hear your order arrived in damaged packaging, we have passed this onto our courier to enhance our postal services. We have also mentioned the manual to management to improve where needed.
Kind regards,
Charles Jacobs Customer Care Team
Order and received promptly for us to…
Order and received promptly for us to deliver out to our customer.
Thank you for the great service.
Kind Regards
Lisa Morrow @ Antifriction Components
May 30, 2025
Reply from Charles Jacobs
Hello,
Thank you for leaving us a review, it helps us a lot.
We are happy to hear that you are impressed by our service and delivery speed.
Kind regards,
Charles Jacobs Customer Care Team
Unbelievable quality!
Brilliant nest of tables! I can't believe how high the quality is for the price. And everything arrived undamaged! Would definitely buy again from CJ.
May 26, 2025
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave us some feedback, it helps us a lot.
We are happy to hear you think the tables are high quality for the price, and that you would be a return customer!
We look forward to you ordering again soon!
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hi Kimberley,
Thank you for taking the time to leave feedback, we really appreciate your comments. We are glad to hear you are happy with your new purchase, and that your order arrived quickly!
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Julie,
Thank you for taking the time to leave feedback. We're glad you received quick delivery of your product.
Kind regards,
Charles Jacobs Customer Care Team
Brilliant solution for my Album…
Brilliant solution for my Album storage. Easy to put together with just a screwdriver.
May 16, 2025
Reply from Charles Jacobs
Hello Paul
Thank you for taking the time to leave feedback, we really appreciate your comments. We're happy our product was what you were looking for and you found it easy to put together.
Kind regards,
Charles Jacobs Customer Care Team
Good advice and prompt delivery.
May 14, 2025
Reply from Charles Jacobs
Hello Anthony
Thank you for taking the time to leave feedback, we really appreciate your comments.
Kind regards,
Charles Jacobs Customer Care Team
Quality chairs
Fast delivery, good communication and the chairs are wonderful. Definitely highly recommend!
May 13, 2025
Reply from Charles Jacobs
Hello
We are glad you are pleased with your purchase.
Thank you for your review.
Kind regards,
Charles Jacobs Customer Care Team
Very quick delivery,reasonably priced…
Very quick delivery,reasonably priced and appears to be of good quality
Can’t ask for more,would recommend
May 12, 2025
Reply from Charles Jacobs
Hello Sandra
Thank you for your review.
We try to keep our prices as competitive as we can.
Kind regards,
Charles Jacobs Customer Care Team
Bought 3 furniture items - All good
Bought 3 furniture items - all 3 are great and easy to assemble. First time buying from here, would defo buy again.
May 12, 2025
Reply from Charles Jacobs
Hello Sasha
We are glad to hear you are satisfied with your purchase.
We hope to see you again soon.
Kind regards,
Charles Jacobs Customer Care Team
A Company you can trust!
This Company kept us in touch with what was happening and delivered on time. Great service! I would certainly recommend buying from Charles Jacob's to anyone without hesitation.
May 5, 2025
Reply from Charles Jacobs
Hello John
Thank you for your recomendation.
We are glad that you are pleased with your purchase.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Catherine,
Thanks for your glowing feedback. We are glad to hear that you are happy with your order.
Please let us know if we can be of any further assistance
Kind regards,
Charles Jacobs Customer Care Team
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