Charles Taylor Trading Reviews 

Bought the three seat wentworth, what a delight, much better than anticipated,well worth every penny spent. We enjoy sitting under its sun canopy and perusing our lovely garden. Thank you

States 2week delivery, reality is 6weeks. Product on show looks great and quality vs quantity type product that’s delivered. Cheap and uneven. Reported it but no response.

Easy to navigate the online web pages and there are some very good deals to be had when on discount. The delivery date I was given was a bit too long, due to a backlog of orders, so I called to see if we could agree an earlier date, as my Rose's had already been delivered and needed to be planted! The gentleman I spoke to couldn't have been any more helpful and found a slot the following week, which was brilliant.
Excellent customer service and the planter I bought was fabulous. Quality wood and very well made. The craftsmanship at Charles Taylor is second to none.

Absolutely love them, I purchased the 3 benches, 2 tables and coffee table, really well made, i have purchased cushions for them but they are comfortable without them, definitely recommended 😀

Excellent service. Definitely above expectations. Thank you.

Great service and perfect product

Great swing very pleased Amber in the office was very good at sorting out my order that I placed wrongly. Delivered on the day stated in time frame stated and expertly put together by Simon. Hassle free would highly recommend this company and their product. Kim x

Very sturdy but stylish and comfortable furniture at a very competitive price. Kept well infirmed on delivery and the driver, Simon, was pleasant and super helpful.
Would recommend CT trading.

I complained that they failed to deliver a product and they blame Yodel but Yodel has so many bad reviews here then Charles Taylor Trading failed to do due dilligence and therefore must be struck of from Companies House for dishonesty and failure to provide a service of a standard as required in civil law.

The response I received to my complaint bore no relationship to the complaint.

I called them but the staff did not have a clue about what was happening and claimed that they did not have a telephone number for the courier Yodel and as they have a contract with them then this is an bare-face absolute lie.

Avoid this company at all cost and claim compensation whenever there is a problem.

Our bench and table were delivered on the day we were told. The driver was really friendly and helpful. The bench and table seem very well made and robust. A good experience with this company.

My Charles Taylor garden furniture.. arrived this morning. Simon was amazing friendly guy, extremely friendly and professional... great customer service amazing...B.. London..

Fantastic garden furniture, well made and looks great. We were kept informed of delivery etc from day one.
If anyone is looking for quality garden furniture, look no further.

Lovely table and chairs for our garden (to replace a very old set that collapsed one day!). Very impressed with delivery, we were busy on delivery day, but were reassured by a quick response to our email. Even better, the delivery was there in front of house before we got up, we didn’t even hear them, it felt like Santa had been overnight! First cup of tea for the day was in the garden relaxing in our comfortable chairs before the busy day began.

I purchased a 2 seater swing.Very happy with it.Simon delivered it. Professional, friendly, fast, respectful and smart gentleman. Thank you so much.

Thank you Simon for a great delivery, keeping me up to date on delivery times and for setting up the table and bird table. Great service, very polite and friendly. Thank you so much. Helen

Great communication, thank you

Great customer service, driver really helpful, rang with a delivery time. Very pleased with Bistro set.
Angela Rayner

Products we purchased 2years ago have been good,2 seater bench, 2 chairs with corner tables and small coffee type table. They now need maintenance, retreating with wood treatment, ordered from CT,delivered as promised and looks good,
Problem is with container, it has a flimsy silicone pull up spout that wouldn't pull up as per directions, I could tell it was an accident waiting to happen!! Tried pouring out but due to no pouring spout, it went everywhere including splashing onto my shirt. Got my pliers out and managed to pull the spout out, decanted into an old plastic screen wash bottle and threw the can away. Please take this as constructive feedback.

Excellent courier, great text communication and very flexible. Left in a safe place as I was out

Used before this was my 2nd large delivery. Simon both times has been super friendly nothing is too much effort and delivery has been placed exactly where I've needed it each time. My Planter was also assembled on site. Furniture quality I've been very impressed with and wouldn't hesitate to place a 3rd order again soon. Thanks again to you all.