Charli Reviews 157

Bought the Alma co ord set. After wearing twice holes appeared in the skirt and both skirt and jumper have bobbled. Contacted customer service with date of purchase and photos of the holes in skirt.
The reply I got was it was wear and tear so no exchange or refund despite explaining I had hardly worn since buying in Dec ‘23.
Having read their website they are proud of their sustainability through the materials they use! I have an outfit having worn twice which is now fit for the bin, neither sustainable nor value for money.
Awful products and worse customer service.

1)Your cashmere travel wraps are of good quality.
2)However I miss the GIFT PACKING IN A WHITE BOX that you used to have. Please bring the WHITE GIFT BOXES back. To some of us PRESENTATION matters, and we are prepared to pay for such gift packing

Garment nicely packaged, love the shade of pink, delivered in a timely manner

Absolutely awful customer service - stay away! Clothes are mediocre. Awful shopping experience & aftercare. Stay away!

It's a solid 4
Customer service is good, but not perfect, i tried to call the store 12 times and no one answered. But I finally reached them by email, Camilla is very nice and attentive.
i ordered Alexa asymmetric jumper in moonbeam, it's pretty but doesn't look like 120fr i spent on it, It's clear polyester, to me it looks like a towel, I'll just use it as a home clothes but still pretty, i recommend to buy it if you're from London, better check by yourself and it would be easier to send back, for me sadly It's too expensive to do that.
I'm pretty sure this store have a lot of better items, I could give it another try if not the delivery

I have always been happy with my purchases from Charli and all deliveries have gone smoothly. This time was different in that I had a major and frustrating delay receiving the package. This was not the fault of Charli rather the EU country where I was receiving. I musst say that Camilla in customer service is the best representative that I have dealt with in years. SHe was professional and diligent in getting this to a happy conclusion! Thank you Camilla!

Beautiful product , soft and well fitting

Love all the items I ordered - gorgeous material, brilliant price, sizing excellent - can’t wait for more items to be added to website.

Lovely jumper, excellent quality nice, soft material does not irritate the skin, good overall fit keeps me cosy and warm on the colder days very happy with my purchase
I'm a UK10-12 slight oversized look but not too much

Quick delivery ,easy no hassel returns ,great styles, so soft, love everything

I ordered two jumpers and a shirt which were delivered super quickly, thank you. The quality is excellent and the colours accurately shown on line. The jumpers are beautifully soft and comfortable to wear (after I had removed the very scratchy labels at the back neck!). I’d have liked them a couple of inches longer really but I’ve layered them with longer shirts and they are work well like that. I’m looking at more items.

I really like the D**r inspired print this company do, and can’t really find it anywhere else. I bought a dress 2 years ago in this print and the strap was coming away. Had to fix it myself due to stock issues. I have worn it a lot but quality not great. Have just bought a shirt in the same print and the material is thin, it will be good for holidays but again not great quality for the price. Finally I have one of their £45 long cardigans. Much looser knit than I was expecting but I liked the length of it. Sadly I have now found it elsewhere at a fraction of the cost. Charli have an interesting selection of clothes but on the whole I find them overpriced for the quality.

Beautiful jumper and very pretty colour
I love charli clothing
Can’t wait for my next purchase

I am in love with every item received from Charli! Great quality and lovely fit.

Lovely products - such soft fabric and a really versatile knit. Well priced, prompt delivery. Love Charli stuff!

I rarely write reviews but after two recent purchases, I felt I should comment on how impressed I am! I bought a dress and co-ord set in my first order and can’t believe how the one size fits so well. The items are so comfy and I’ve had lovely compliments about the colours.
Within days, I made a second order and again I’m impressed - fast delivery, lovely items and great value for money.
My new favourite retailer : )

Lovely clothes, good communication about an out of stock item. Quick shipping

Absolutely love my purchases from Charli. Great quality and design. Online purchase was easy and arrived on time. Have always had super customer service when necessary. Highly recommend

(From Mrs Ferguson)
This beautiful dress is one of those dresses that makes you feel amazing the minute you put it on. The material is a good weight to make it hang really nicely and the underarm cutaway is perfect and very bra friendly. Just fits really well, effortless elegance - at an amazing price point - love it!

Always the best clothing and great service