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Charmette Reviews 712

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TrustScore 4.5 out of 5

4.4

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Considering 669 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very happy with the product and its quality, frequently describing the charms as cute and the bracelets as resilient and comfortable. Many people appreciate the wide selection of charms and the ease of customizing their bracelets, often finding the ordering process straightforward and enjoyable. However, some customers also noted issues with their orders, such as receiving incorrect or missing items, or charms that did not match the advertised quality or design. A few other people also felt that assembling the bracelets without a special tool was difficult, and some mentioned that delivery times were longer than expected.

What people talk about most

Product

Clients share positive opinions on the product, particularly appreciating the large assortment of beautiful... See more

Quality

People report positive experiences with quality, praising the exceptional quality of the charms and the... See more

Order

Users describe ambiguous interactions with order. Many customers express satisfaction, noting timely... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery, with some... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the product... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All my charms arrived with my order. It took a bit longer then expected due to it come from out of the country.pitting them together was fun and I end up with two bracelets because I ordered so many c... See more

Rated 4 out of 5 stars

I love the bracelet and the charms but I’d say that the charms are very hard to connect and I didn’t know I needed a tool so it took so long to put together but it’s really cute!

Rated 4 out of 5 stars

I ordered 17 gold charms and a rose gold bracelet which was free with 10 charms. The charms were also half off so lovely deal. I had received an incorrect charm and emailed about it. I was reached bac... See more

Rated 5 out of 5 stars

As described. Shipped in decent timing. No complaints. Happy with my purchase it was a great experience. I ordered two times so far. The product itself is great too. No issues with this company.

Company details

  1. #77 of 137 best companies in Jewelry Store

Written by the company

Charmette specializes in high-quality Italian charm bracelets and custom Italian charms designed for everyday wear. Explore our full collection of Italian charm jewelry, including gold and silver Italian charm bracelets, personalized Italian charms, and accessories to build your own custom Italian charm bracelet.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

712 reviews

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Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I love my bracelet!!

Choosing my charms was rather fun and easy, I got the free bracelet which gives me extra and shipping was great.

I went with standard delivery because I ordered them in advance and they came well.
The packaging was simple but secure and the charms are so CUTE!!!

April 11, 2026
Unprompted review
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Rated 4 out of 5 stars

Good Experience

Received everything I ordered, and everything was just as it looked online. Shipping was a bit slow, I didn’t know beforehand that it was shipping from China.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Cutest detail ever!

Very quick to get my bracelet and it looks amazing! Too cute! I am absolutely going to order more of them!

April 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Nostalgic throwback

I love all my charms and my free gift as well. I made a bracelet for vacation and I also made a charm connection for my apple watch and I am obsessed.

April 6, 2026
Unprompted review
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Rated 3 out of 5 stars

My turtle charm had three stones…

My turtle charm had three stones missing and on of my charm links had a pretty good scratch on it. I would like to return the turtle charm for one that has all stones.

April 7, 2026
Unprompted review
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Reply from Charmette

Hi Rosie, we’re really sorry about this.

That charm should have arrived in perfect condition, so we understand the frustration. We’ve already gone ahead and sent out a full replacement for you, along with some extra items to make up for the trouble.

We’ll make sure you’re taken care of here.

Rated 5 out of 5 stars

I’m so happy that I was able to start…

I’m so happy that I was able to start an Italian bracelet. The buy 10 charms deal really helped because I was able to buy a bunch of charms and get a free bracelet! I also love all the options of charms because there were so many different ones that other places didn’t have and it was really easy to find them.

April 8, 2026
Unprompted review

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