Charmlry Reviews 

804
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 366 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently appreciate the remarkably simple customization process and the helpful regular updates provided throughout the various design stages of their orders. Many consumers love receiving beautiful, high-quality, and deeply meaningful personalized jewelry items that completely match their personal expectations and make for fantastic gifts. However, some people mentioned experiencing notable delivery delays or completely missing important holiday arrival dates for their custom orders. A few customers also noted occasional issues with product sizing or item quality, such as bracelets being far too small or clasps failing to work properly.

What people talk about most

Quality

People report positive experiences with quality, expressing deep appreciation for the beautifully crafted... See more

Order

Customers consistently note positive experiences with order processes, highlighting that designing... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that orders arrived... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Charmlry makes beautiful custom jewelry, turning yours or a beloved’s, name into a sigil ~ created for, and approved by, you. I wear 3 necklaces and one bracelet by Charmlry 24/7 and value them deep... See more

Rated 5 out of 5 stars

The design and approval process was well communicated and appreciated had the ability to provide comments or requests prior to them creating the piece. I only wish in the bracket I could have seen ho... See more

Rated 5 out of 5 stars

I wasn’t happy with the original design and once I expressed this they were happy to change it and then it was perfect!! Arrived in good time and the recipient absolutely loves it and put it straight... See more

Rated 5 out of 5 stars

Beautiful one of a kind jewellery! The process was simple and easy to follow what stage my necklace was at in the whole process. The personalised design come through for me to approve and I loved it,... See more


Company details

  1. Jewelry Store

Written by the company

The Uniquely Yours Monogram Jewelry


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

804 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(804)

345 reviews in the last 12 months

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Rated 5 out of 5 stars

100% Satisfaction

I love that you can proof the work before and how fast they deliver the work, love both pieces I ordered.
Quality was better than I thought.
Love how they send the personilized card with the names.
Satisfied 100%.

September 8, 2026
Unprompted review
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Rated 5 out of 5 stars

My Experience with Ordering

My experience ordering my necklace was very easy; you can see the lettering before ordering. The work is exquisite, and my necklace is very unique, which is why I ordered it. I absolutely love it.

September 10, 2026
Unprompted review
Rated 5 out of 5 stars

The perfect necklace

Beautiful artwork customized for our family. I got myself a necklace and my husband the bracelet. Such a nice little piece of our family that can be with us always.

July 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Love my necklace!

I took a chance on this company and am glad I did. I love the design and quality of my necklace. It's a subtle way to hold my loved ones close.

August 18, 2026
Unprompted review
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Rated 4 out of 5 stars

My experience was good up until I was…

My experience was good up until I was not pleased with my bracelet with the cord, the charm was great just as I wanted and had the purple cord, well weeks after the cord started to unravel. I offer to send back my charm and have it re-corded in purple again. If I handled it wrong like wearing all the times or getting it wet I would have taken in consideration but no notice was made for me to believe that. I was told I could buy a bracelet a very thin bracelet and you can look on the order to see which one I ordered and put the charm on it and that was diaster the charm was to heavy for that thin bracelet. I offered to send my charm back and have it re corded in purple and pay for it. I still would like to do that bc the cord made the charm. When I say charm I mean a round letter LRLM charm. I am sure you can go back and check out my order and let me know what to do as far as sending it back give address and I will state in the order back to you to re-corded it in purple which was what I paid for. Give me the amount to be charged and I will furnish that to complete my order. I didnt expect you to re do it for nothing which I gathered that on my last conversation with you, plus I would pay postage also. I hate having something that nice and not wear it. Thank you and hope to hear from you. My jeweler was Elisa. The date was just a guess date below, you should have copies of orders.
Billie Martin Thank you.

June 5, 2026
Unprompted review
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Reply from Charmlry

Hi Billie,

Thank you for taking the time to share your feedback. I looked into your previous conversation and saw that we had asked for photos of the bracelet so we could assess the issue, but unfortunately we never received a reply. The replacement bracelet you received was sent automatically through our chatbot, rather than as the result of a manual review of your case.

We'd still love to help. Please reply to our existing email thread with a few photos of the bracelet in its current condition, and we'll be happy to review everything and see what we can do to get your favorite purple cord bracelet back.

Warm regards,

The Charmlry Team

Rated 5 out of 5 stars

Great gift

Got my partner and I matching jewelry- him a bracelet and myself a necklace- for our first Mother's and Father's Day as parents. Remade the design to something I liked better. Kept updating me on the progress of the pieces via email- took awhile but it was also around Father's Day so I am sure they were busy with orders as they are custom. I thought the bracelet strap would be a bit nicer- but my partner LOVES it!

June 14, 2026
Unprompted review
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Rated 2 out of 5 stars

Waste of $$$ horrible customer service

Took 3 tries to get a design that could be identified of what I asked for, was very specific, they just wouldn’t listen. My man’s bracelet is far too small to even get over his wrist. This company would not refund or request I return the item so they could fix it. Horrible and stuck with a bracelet unwearable. Don’t waste your $$$.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a charm with my husband’s…

I ordered a charm with my husband’s initial, my initial and our two grandchildren living with us. It came out perfect and we all decided to have the design tattooed on our arms. We love it so much!! ❤️ The process didn’t take long and we were updated during each phase. Thank you!!

July 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Wonderful Company!

I absolutely loved every part of ordering our customized bracelets through Charmlry. They were quick to make adjustments to my jewelry design and used all of my feedback in creating the perfect bracelet. Will definitely order from them again!

June 27, 2026
Unprompted review
Rated 1 out of 5 stars

Don't purchase from this company

The AI assistant on the website is worthless. Its impossible to speak to a human. Googled the phone number, not in service. No reply on FB message either. i placed my order and waited days with no design to show up for approval. Who knows if i will even get anything. Will probably have to report as fraud to my credit card company now. Don't fall for it.

July 16, 2026
Unprompted review

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