Chartahouse Conveyancing Services Reviews 38

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Stress free with Nicholas and the team, (except the very last week but not Solicitors fault) acted for us in the purchase of our property in Plymouth, we lived in Wiltshire but wanted to use a local c... See more

Rated 1 out of 5 stars

Jasmine Kennedy was not very helpful and rude whenever I called. Just over a small cash transaction because I didnt have a receipt but I explained which she didnt accept and after wasting my valuabl... See more

Company replied

Rated 5 out of 5 stars

Sorry I could only rate them with a 5 my personal rating would be a 10, Used chartahouse because they were the least expensive around by far without loosing the personal touch. I have purchased... See more

Rated 5 out of 5 stars

Simon and Charis were really helpful throughout the process. They have been patient with us, being a first time buyer, we were really stressed and keep asking emailing them with queries. We are very p... See more

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4.0

Great

TrustScore 4 out of 5

38 reviews

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Rated 5 out of 5 stars

A personalised service from a team that take pride in what they do.

Highly recommend Chartahouse Conveyancing. Our allocated team worked tirelessly and professionally at all times making sure that all our needs and expectations were met. Communications were excellent and explanations were clear. The team were meticulous in attention to detail and consequently we felt safe and informed throughout, even when matters became complicated. A personal service from a team that take pride in what they do. Thank you.

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

Had the misfortune of having nasty nick…

Had the misfortune of having nasty nick wow what a rude obnoxious patronising man he obviously doesn't like being asked to do anything if you ask him he simply doesn't do it he doesn't reply to emails or calls and then shouts at you when you do manage to have the misfortune of speaking to him please avoid at all costs took twice as long as it should have because of his attitude

February 18, 2025
Unprompted review
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Reply from Chartahouse Conveyancing Services

We are sorry that you have had a bad experience. We have requested further information from you as we are not able to find your Surname on our system to fully investigate your review.

Rated 5 out of 5 stars

A totally stress-free sale of my wife's house.

A totally stress-free sale of my wife's house using Nicholas and his team. We mainly dealt with Georgia Cook, who was excellent. This is the first time we have sold or bought a property online. You do have to be a bit computer savvy, and keep an eye on your emails. However, the process is easy, once you get into how it works. I have no doubt in recommending CCS for any property sales.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Stress free with Nicholas and the team

Stress free with Nicholas and the team, (except the very last week but not Solicitors fault) acted for us in the purchase of our property in Plymouth, we lived in Wiltshire but wanted to use a local conveyancer. Wouldn’t hesitate to use again or recommend anyone to this Business! The team were on it from the get go, with clear updates and great communication! Highly recommend! 🌟 🌟

November 26, 2025
Unprompted review
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Rated 1 out of 5 stars

Jasmine Kennedy was not very helpful…

Jasmine Kennedy was not very helpful and rude whenever I called. Just over a small cash transaction because I didnt have a receipt but I explained which she didnt accept and after wasting my valuable time they refused my case.
Luke infact was brilliant and used to listen and instruct brilliantly.
In the end I got my mortgage done, convencying done, bought house. But not happy with their service at all. 😪

September 1, 2025
Unprompted review
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Reply from Chartahouse Conveyancing Services

Thankyou for your review. I am afraid we follow strict policies in regards to Anti Money Laundering Regulations. Each transaction goes through a strict risk assessment as required by our regulator. Unfortunately you did not meet pass this assessment so a decision was made by Money Laundering Reporting Officer not to proceed to act for you. This was at the start of the transaction so no time was wasted.

Rated 5 out of 5 stars

Highly recommended, reliable and helpful.

Great experienced with Nicholas, acted for us in the purchase of our new home. Really helpful, organised and quick turnaround with no issues. I've hired them again to sell the existing property, great serviced highly recommended.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, they were fast, honest, professional, I got the task done stressfree,

October 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Nicholas and Georgia were a credit to Charterhouse.

Quote was very competitive and Nicholas and his assistant Georgia were “on it” from the start to keep the process on track and as quick as possible. Their communication and updates were regular and clear.
Would certainly have no hesitation in recommending Charterhouse.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, competitive price, updates on each stage of transaction. Would thoroughly recommend. Everyone courteous, friendly and professional. Would definitely use again.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Nicholas Hawkins the top man.

Nicholas made what is a very stressful experience so much easier. When every i called him if didn't understand something or just some reassurance that everything was going in the right direction he was there and always put me at ease.
He never minded how many times i contacted he was always very reassuring.

September 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Experience

Nicholas and Georgia were both fantastic, very helpful and were very kind answering all my anxious questions!

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Very positive experience

Very positive experience working with Nicholas and Georgia, excellent professional support for my house purchase, reasonable price, good communication. Will recommend to my friends

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from a very professional team, Nicholas Hawkins and his assistant Georgia, from 1st contact to completion, kept me informed, and notified me at each key stage, proceeds of sale were received within a couple of hours, very competitive price for the work they did,
Well done, would use again.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

One of the cheapest quotes we had and…

One of the cheapest quotes we had and no issues with response time or efficiency of completing our transaction.

Only issue I had was paying a few £££ more because my estate agent got a quote (which gave them commission) and I didn’t get a direct call back with a quote because it was the last day before the new stamp duty rules. I wanted to instruct a solicitor to get my house off the market asap so I was over barrel!

So i would recommend not going through your estate agent but i cannot fault the service that Chartahouse and Nicholas Hawkins provided.

March 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service and a fantastic price,

Sorry I could only rate them with a 5 my personal rating would be a 10,
Used chartahouse because they were the least expensive around by far without loosing the personal touch.
I have purchased 5 houses in my lifetime and chartahouse by far the easiest nothing was to much trouble I went down the paper method not the online option with was a nice touch for someone who is not the greatest on a computer, 15 weeks start to finish which was good with all the extra demands with the stamp duty rush.
Thank you Georgia and Nick for all you have done,
Only niggle I had was getting paperwork through your letterbox can it be higher on your next office door.
Manythanks
Norman and bev

June 13, 2025
Unprompted review
Rated 1 out of 5 stars

A very disappointing experience

A very disappointing experience, Communication has been extremely poor, with no responses to emails for a very long period of time, the attitude is very poor and unhelpful, and nobody seemed to be able to give me a proper answer to questions asked

April 30, 2025
Unprompted review
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Reply from Chartahouse Conveyancing Services

Hi Molly. I have spoken with you today. Enquiries have been raised today, and of course there is still the issue of the short lease.

Rated 5 out of 5 stars

Chartahouse provided an excellent…

Chartahouse provided an excellent conveyancing service for me while selling a probate house remotely. It took almost a year with two buyers dropping out but Chartahouse supported me through all of it

March 27, 2025
Unprompted review

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