Chase Evans Reviews 

2,776
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 507 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, professionalism, and dedication, often going above and beyond to assist. Excellent customer service, prompt responses, and clear communication consistently contribute to a smooth, efficient user experience, especially with complex regulations. However, some customers noted significant communication issues, experiencing unresponsiveness and needing to repeatedly chase for updates. These reviewers reported problems with property management, including slow escalation of maintenance, unresolved meter issues, and delays in deposit returns. Some also felt pressured or received incorrect information during their tenancy.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, helpfulness, and... See more

Response time

Customers had positive experiences with response time, praising the speed of replies and the helpful... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, responsiveness,... See more

User experience

People report positive experiences with user experience, often highlighting clear communication and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

"I can't thank Ginny Pattni enough for their incredible support. She was always available to answer my questions, no matter how small, and consistently went above and beyond to make sure we felt comfo... See more

Company replied

Rated 5 out of 5 stars

The laws recently changed, and my Renewal coordinator, Kin, is so helpful and patient in explaining the key changes and their impact. Further, Kin not only let us know the market rate but also propose... See more

Company replied

Rated 5 out of 5 stars

Ms. Ginny Pattni from Chase Evans has impressed me with her utmost excellent professional services in selling my property. She is unbiased and provides all round services especially for property owner... See more

Company replied

Rated 5 out of 5 stars

Thank you so much to Mint Mok for so kindly helping me navigate the stress of losing my housekeys this week and all the information she provided on getting everything replaced! Really appreciate the s... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Rental Agency

About Chase Evans

Written by the company

Chase Evans is a full service real estate and lettings agency with seven offices located in London and staffed offices in Hong Kong, Singapore, Dubai and Kuala Lumpur.

Since 1998, we have provided expert advisory and consultancy services to property investors and developers in the UK market. As a reputable estate agency, we combine extensive local knowledge with proven expertise in residential lettings, sales, investment, and property management.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(2,776)

476 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from Justin

Great service from Justin. He was polite, kept reminding me of policy matters, assisted in tenant negotiation, and helped finalize the rent arrangement smoothly.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Amruta : Professional, Reliable and Always Helpful

We have had a great experience with Chase Evans, especially with Amruta. She has always been professional, friendly, and incredibly helpful. Amruta is always available whenever we have a question or need assistance, and she consistently goes above and beyond to resolve any issues quickly and efficiently.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth operator

Huge thanks to Kevin Chidi for his help. He made everything smooth, stress-free and was always quick to respond to our questions no matter the day. Thanks!

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended Letting Agent

We've recently moved into a new flat managed by Chase Evans at Pan Peninsula, and Kevin Chidi, our lettings agent, has been outstanding from the very beginning.

His professionalism and excellent communication have made the entire moving process smooth. He has always responded promptly, kept us informed, and been approachable whenever we've had questions.

What has stood out most is his reliability. If Kevin says he'll follow up on something, he does. He consistently follows through on his commitments, which has given us real confidence that we can rely on him.

Based on our experience so far, we would highly recommend Kevin Chidi and the Chase Evans team to anyone looking for a professional, responsive, and trustworthy letting agent.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

I dealt with Justin

I dealt with Justin. He was very diligent in following up to ensure we are informed of the contract renewal for our property and what steps were required under the new Tenancy laws. He also gave us good advice on what market rents are like and what could be a possible outcome for us few months down the line if we cancelled current tenancy and waited to get a new tenant. Excellent service.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

5 stars ⭐️ ⭐️⭐️⭐️⭐️ review to Mint Mok of Chase Evans

As a landlord, we have had the great pleasure of having Mint Mok as our Property Manager recently, managing all our properties and we have been extremely impressed with the level of service she has provided.

Mint is exceptionally responsive, efficient, and, most importantly, a genuine problem solver. She takes ownership of issues and follows them through to resolution, giving us confidence that our properties are in good hands.

We also greatly appreciate her patience, professionalism, and understanding. She always takes the time to keep us updated on our property matters and is willing to answer our questions promptly and thoroughly. Her proactive communication and dedication have made managing our properties a much smoother experience.

We are truly grateful for all of Mint's hard work and commitment, and we look forward to continuing to work with her for many years to come.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Kevin Chidi was fantastic throughout…

Kevin Chidi was fantastic throughout the entire process of helping us find our new flat. He is professional, knowledgeable, and clearly very experienced. His in-depth understanding of both the building and the local area made the whole experience much smoother and gave us confidence in our decision.

He also went above and beyond to coordinate and resolve the small challenges that came up along the way, making what could have been a stressful process feel seamless. We really appreciated his responsiveness and support throughout.

We are grateful for all of Kevin's help. I would highly recommend him to anyone looking for a reliable and experienced rental agent.

July 21, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for sharing your wonderful experience with us. We are thrilled to hear that Kevin provided you with professional support and made the process seamless. We appreciate your recommendation and wish you all the best in your new flat!

Rated 5 out of 5 stars

Very helpful and fast response from…

Very helpful and fast response from Amruta Satia.

July 20, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your kind words. We're thrilled to hear that you found our response quick and helpful. We strive to provide reliable and professional support to all our customers. If you have any further questions, please feel free to reach out to us.

Rated 5 out of 5 stars

Thank you so much to Mint Mok for so…

Thank you so much to Mint Mok for so kindly helping me navigate the stress of losing my housekeys this week and all the information she provided on getting everything replaced! Really appreciate the speed of replies and all the helpful information.

July 16, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for sharing your experience, Kieran. We're delighted to hear that Mint Mok provided you with reliable support during a stressful time.

Rated 5 out of 5 stars

Very helpful suggestions

The laws recently changed, and my Renewal coordinator, Kin, is so helpful and patient in explaining the key changes and their impact. Further, Kin not only let us know the market rate but also proposed what best suits our case, not to mention prompt updates the negotiation with our tenants. Thank you so much!

July 20, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for sharing your experience, Amanda. We're thrilled to hear that Kin provided you with reliable support and clear explanations of the recent changes.

Rated 5 out of 5 stars

Great Support from Chayane

Thank you, Chayane Cummings, for being my Property Manager. Throughout my tenancy, you were efficient, responsive, and made the whole process smooth and time-saving. I also appreciate your prompt handling of my deposit release. Thank you for your support and excellent service!

July 17, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you, Crystal, for your kind words. We're thrilled to hear that our service was efficient and supportive throughout your tenancy.

Rated 5 out of 5 stars

Very good experience with Kevin C

Very good experience with Kevin C. - he is extremely warm and helpful, guides you in the right direction and does his best to ensure everything is arranged well. I am thankful for his support! :)

July 16, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for sharing your wonderful experience. We're delighted to hear that Kevin provided you with warm and helpful support.

Rated 5 out of 5 stars

Our property manager Mint has been…

Our property manager Mint has been great, responsive, clear communications, proactive. Much better than our last property manager, would’ve rated 2 if this was still the case.

July 14, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for sharing your experience, Dan. We're delighted to hear that Mint has provided you with reliable and proactive support.

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