Chase EvansReviews 

2,750
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 511 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often going above and beyond to ensure a smooth process. The service provided is frequently described as excellent, with many appreciating the comprehensive and efficient approach to property sales, renewals, and management. Reviewers highlight the quick response times and clear communication as key factors contributing to their satisfaction, making complex transactions much easier to navigate. However, some people mentioned significant dissatisfaction with communication, reporting slow responses and a lack of updates, requiring repeated follow-ups. There were also concerns about maintenance issues being ignored for extended periods, leading to frustrating and unresolved problems for tenants. A few other people also felt that the company's online help portal was ineffective, with issues being closed without resolution.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the professionalism,... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt and efficient... See more

Customer service

People report positive experiences with customer service, highlighting helpful, professional, and responsive... See more

Subscription

Consumers find subscription renewals to be a positive experience, largely due to the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience with Chase Evans after our first sale falling through with another estate agent. Matthew was very communicative, available and helpful throughout. He went above and beyond to... See more

Rated 5 out of 5 stars

Ms. Ginny Pattni from Chase Evans has impressed me with her utmost excellent professional services in selling my property. She is unbiased and provides all round services especially for property owner... See more

Company replied

Rated 5 out of 5 stars

I would like to praise Abhijit who is working in Renewals Department. I am the landlord and have a London property which is managed by Chase Evans. As the existing tenancy agreement will be about to... See more

Company replied

Rated 5 out of 5 stars

One of the best and most experienced, reliable and organised estate agent in London for landlords. Competitively priced with a large tenant pool. We have used them for more than 5 years. There are n... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Rental Agency

About Chase Evans

Written by the company

Chase Evans is a full service real estate and lettings agency with seven offices located in London and staffed offices in Hong Kong, Singapore, Dubai and Kuala Lumpur.

Since 1998, we have provided expert advisory and consultancy services to property investors and developers in the UK market. As a reputable estate agency, we combine extensive local knowledge with proven expertise in residential lettings, sales, investment, and property management.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,750)

477 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chase Evans has provided an excellent…

Chase Evans has provided an excellent service to us in letting and managing several rental properties over the past few years.

A special mention to Mint Mok, who has been excellent throughout - always proactive, enthusiastic and willing to go the extra mile, even in challenging circumstances

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

As a buyer my agent Ginny Patti was…

As a buyer my agent Ginny Patti was very thorough on answering all my concerns and questions.
Knew the area very well and put my mind at rest that I was in safe hands.
Thank you . Allen smith.

June 15, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review Allen, great t hear Ginny could assist in your search for a property

Rated 4 out of 5 stars

We've had many different experiences…

We've had many different experiences with Chase Evans and it really varied depending on who is working on your rental/property. I would've given a 5 star rating if it was only for Justin, who've coordinated a smooth and pleasant renewal process with us. Removed 1 star because I cannot wholeheartedly give 5 given our poor previous experience with others (Grant, Shahid, Aurora, Lisa). Nevertheless, thanks Justin for your clear communication and prompt responses!

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

I am truly appreciate for the help of…

I am truly appreciate for the help of Faisal and Grant of Chase Evans, the letting agent of my London property. With their professional and edge cut knowledge on market trend that finding a suitable tenant for my apartment in a prompt.
Thank you for your advice and assistance throughout the entire process which made things go smoothly!

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great viewing experience with Ginny Pattni

I had a great viewing experience with Ginny Pattni. She was friendly, professional, and very accommodating throughout. She took the time to answer all my questions clearly and made the whole process feel smooth and stress-free. I really appreciated her responsiveness and honesty. Highly recommend working with Ginny!

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from Ginny Pattni

Ginny Pattni did a great job throughout the sale process liaising with all parties to help it go as smoothly as possible. I was very impressed with her high level of customer service.

June 14, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review Jo and glad to hear Ginny assisted you throughout the sale

Rated 5 out of 5 stars

Thanks to Dainik Sharma!

Dainik Sharma helped us to finish the the signed Deed document, and provided the approved ref. report. We appreciated the support and work has been done. Thank you Dainik Sharma!

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with Mint Mok

I had a great experience with my Property Manager, Mint Mok, during my move-out process. She was always helpful, professional, and responsive, and a nice person in general, making everything much easier and less stressful.

She assisted me with my deposit return and provided support throughout the entire move-out process. Her guidance and excellent communication made a real difference, and I truly appreciate all her help.

Thank you for making my move-out experience smooth and hassle-free!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Professional negotiator

I would like to praise Abhijit who is working in Renewals Department. I am the landlord and have a London property which is managed by Chase Evans. As the existing tenancy agreement will be about to expire. Firstly, she explained and summaries the main points of the new Rental Act to me clearly. Secondly, she could strive for a higher rent for me finally. She is very professional and grasp market trends. I am grateful she managed to lock in a higher monthly rent for my lease.

June 9, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Abhijit could help you.

Rated 5 out of 5 stars

Matthew Moloney Chase Evans

We recently bought an apartment through Chase Evans and had a fantastic experience working with Matthew Moloney. He was professional, responsive, and proactive throughout the entire process, keeping us informed every step of the way and helping everything progress smoothly.

Matthew's excellent communication and dedication made what can be a stressful process feel straightforward and manageable. We're delighted with our new home and would highly recommend both Matthew and Chase Evans to anyone looking to buy a property.

June 8, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Matthew could help you

Rated 5 out of 5 stars

Chase Evan provides comprehensive and…

Chase Evan provides comprehensive and all rounded services to me. The agent, Mr. Matthew Moloney shows his professional skill and good working attitude in the transaction. Their management services department also demonstrate high standard of quality services. I am highly satisfied with the services provided by Chase Evan.

June 5, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Matthew could help you

Rated 5 out of 5 stars

Chayane Cummings is my property…

Chayane Cummings is my property manager, she is very helpful, responsive and always follow's up for any problems I report and thus i never have to worry about it.

June 5, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear chayane could help you.

Rated 5 out of 5 stars

Five star to Ginny

I cannot recommend Ginny highly enough. From start to finish, Ginny has been incredibly helpful, professional and proactive throughout all sale and purchase transactions throughout the entire process.

Her communication is always been excellent.

June 3, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

thank you Bren for your review for Ginny and appreciate your comments

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look