Chase Evans Reviews 

My personal agent Mint Mok helps me a lot! When I needed to repair the staff and get the deposit back, Mint was so patient and helpful. Also this time, I need to provide my new landlord a reference, Mint actively contact my landlord and help me to proceed my rental thingy.

When Chase Evans and I rented this property, I was not in London and had someone else view it on my behalf. During the inventory check, it was clear that the property had not received the professional cleaning required by the contract. I moved in one month after the tenancy started and immediately asked for it to be cleaned properly so the property would be clean when I arrived.

The property manager ignored my messages, and only after repeatedly chasing Victoria did I get a reply saying someone would re-clean. On my first day moving in, several areas were still unclean, especially stains on the dining table and chairs. Many damaged items noted in the inventory also remained unrepaired.

The showerhead was broken and leaking from the first time I used it. I reported it right away but received no response. After I emailed customer service, the property manager told me to report issues via Fixflo, which I did immediately.

Almost two months have passed. Someone came to inspect the issues I reported but then left with no further action, while Fixflo incorrectly shows “works finished”. My comments on the platform went unanswered, making the system useless. The lack of proper communication from the property manager has been very disappointing.

Additionally, when I tried to register for electricity, I was told the meter is registered under a different property, so I cannot register or pay my bills. I have emailed, called and messaged the property manager via WhatsApp but received no effective solution. I was repeatedly told to call the registration company, even though I clearly explained the issue is with the meter’s registered address and must be resolved by the property manager and landlord.

I question how previous tenants paid their electricity bills, and I ask who will be responsible for any losses or inconvenience this has caused me.

Kin is an extraordinary negotiator who consistently works to balance the interests of both parties, bringing a strong sense of security and transparency to the process. He is a highly qualified professional, always available, with outstanding negotiation skills and an impressive ability to keep things moving efficiently. His support has made the entire process smooth, clear, and stress-free.

During the process of renewing the rental contract, Mr Kin Lee colleagues were very professional and very patient, and conveyed my requirements to the landlord, my experience was very good.

excellent service from Ella Scholefield as sublet coordinator

Ms. Ginny Pattni from Chase Evans has impressed me with her utmost excellent professional services in selling my property. She is unbiased and provides all round services especially for property owner like me, who is from overseas and is not so familiar with UK property regulations. She is dedicated, works and responds fast, who places the client 's interest upfront.

Effective and efficient communication between us and our Renewals Negotiator Gladys Kiala who made it clear to us about the renters right act that is going to be effective in May. I appreciated the explanation by Gladys of the detail about the renters right act.

Own properties in London with leases coming to expire soon. I am very grateful for Kin Lee’s professional help of Chaseevans for assisting in the lease renewal process. Kin is knowledgeable, responsive and professional in the matter all along, giving me a great comfort! Big thanks Kin !

Mint Mok was super helpful throughout our tenancy, thanks for a good experience

I recently worked with Ms. Gladys Kiala from Chase Evans on my apartment tenancy renewal, and the experience was smooth and professional. Communication was prompt and transparent throughout the process, which gave me confidence and peace of mind. I appreciate their efficiency and dedication, and would recommend their services to anyone handling a lease renewal.

I had a really good experience purchasing a property with Chase Evans. Anj, who looked after the transaction, was fantastic and responsive through a complex and lengthy legal process as part of the purchase

The worst letting agents possible, they take your money and zero responsibility post that. Don’t take care of the basic cleaning/ provided a flat broken/ non operational

Ella Scholefield were a wonderful agent and very speedy. Best for international buyer.

Ella Scholefield from Chase Evans has done a great job, she is truly reliable and effective.

Kin-Long LEE is helpful to answer my queries regarding the current tenancy details. He gave me clear advice about the rental renewal arrangement and the upcoming changes of - From 01/05/2026, the Renters Right Bill comes into effect.

Camille, my dedicated Renewals handler, managed my renewal process quickly and efficiently and was very responsive to my questions. Thank you, Camille.

Kin is very responsible and responds to us very promptly every time. He listens to your feedback and explain things in details. He follows up cases thoroughly and with integrity.

good explanation and get the deal done

Their staffs like Gladys and Nelly are so professional, they always provide me a great service and make a good deal for my property.

Chase Evans & The Sphere Building, Hallsville Road | THE WORST LETTING AGENCY I HAVE EVER DEALT WITH
Do not be fooled by the charm and attentiveness Chase Evans show you before you sign on the dotted line. The moment you hand over your money and move in, you become completely invisible to them. The service if you can even call it that evaporates overnight.
The "24/7 Help Portal" Is a Joke
Chase Evans advertise a round-the-clock helpdesk portal as though it's a premium feature. In reality, it is nothing more than a ticket-closing machine operated by a property manager who seemingly has one job: dismiss your issue and wait for you to go away. Every ticket I raised was closed without resolution, forcing me to reopen it again and again in a frustrating, demoralising loop. They also had the audacity to send emails attempting to charge us for services that are entirely their legal and contractual responsibility to cover. Absolutely shameless.

A Shower Left Broken for Seven Months -We reported a shower fault and waited. And waited. And waited. Seven months passed with no meaningful action from Chase Evans. The only reason it was eventually fixed was because we bypassed the agency entirely, escalated directly to the landlord, and contacted her ourselves. That is not how a professional letting agency should operate. If tenants are having to go around you to get basic maintenance done, you have failed completely.
Mould, Broken Insulation & Serious Health Consequences - Throughout winter, we lived with mould caused by broken insulation in the flat a structural issue that Chase Evans simply refused to address properly. The mould became so severe that I developed health problems and had to visit my GP. Their response - Send someone to paint over the mould - no investigation whatsoever to fix it- Paint over it. A cosmetic cover-up that did nothing to address the underlying damp or protect our health. The guy who came to paint over it said this is useless and he’d have to come back in 4 weeks to do this again!

Forced to Pay Rent Despite Uninhabitable Conditions - Even after raising serious health concerns we are being asked to pay full notice periods rent as they are unable to find a replacement tenant even after 7 viewings. Let that sink in. A tenant is being made ill by conditions in the flat, wants to leave, and the agency's and landlords response is to make them keep paying because it's inconvenient for them to find someone new. This is not just poor service it raises genuine questions about their legal and ethical obligations as a managing agent.

Other Tenants Left with Soaked Carpets for Two Days - Our experience is not isolated. Other residents in The Sphere Building suffered a water leak that left their entire carpet soaked. Chase Evans' response? Effectively nothing for two full days. Two days of a flooded flat, ruined belongings, and complete disregard from the agency responsible for managing the property. Until multiple complaints were raised and an emergency engineer had to be sent.

AVOID THE SPHERE BUILDING, HALLSVILLE ROAD - MANAGED BY CHASE EVANS
If you are considering renting through Chase Evans, particularly any flat in The Sphere Building on Hallsville Road, please read this and take it seriously. They will be warm, responsive, and helpful right up until you move in. After that, you are on your own. Maintenance gets ignored for months. Health hazards get painted over. Complaints get dismissed. And when things become genuinely unliveable, they will still come after your money.
This agency does not meet the basic standards expected of a professional property manager. There are plenty of letting agents in London choose literally any other one.
Chase Evans -1 star, and that's only because zero is not an option.