Chase EvansReviews 

2,750
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 511 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often going above and beyond to ensure a smooth process. The service provided is frequently described as excellent, with many appreciating the comprehensive and efficient approach to property sales, renewals, and management. Reviewers highlight the quick response times and clear communication as key factors contributing to their satisfaction, making complex transactions much easier to navigate. However, some people mentioned significant dissatisfaction with communication, reporting slow responses and a lack of updates, requiring repeated follow-ups. There were also concerns about maintenance issues being ignored for extended periods, leading to frustrating and unresolved problems for tenants. A few other people also felt that the company's online help portal was ineffective, with issues being closed without resolution.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the professionalism,... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt and efficient... See more

Customer service

People report positive experiences with customer service, highlighting helpful, professional, and responsive... See more

Subscription

Consumers find subscription renewals to be a positive experience, largely due to the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience with Chase Evans after our first sale falling through with another estate agent. Matthew was very communicative, available and helpful throughout. He went above and beyond to... See more

Rated 5 out of 5 stars

Ms. Ginny Pattni from Chase Evans has impressed me with her utmost excellent professional services in selling my property. She is unbiased and provides all round services especially for property owner... See more

Company replied

Rated 5 out of 5 stars

I would like to praise Abhijit who is working in Renewals Department. I am the landlord and have a London property which is managed by Chase Evans. As the existing tenancy agreement will be about to... See more

Company replied

Rated 5 out of 5 stars

One of the best and most experienced, reliable and organised estate agent in London for landlords. Competitively priced with a large tenant pool. We have used them for more than 5 years. There are n... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Rental Agency

About Chase Evans

Written by the company

Chase Evans is a full service real estate and lettings agency with seven offices located in London and staffed offices in Hong Kong, Singapore, Dubai and Kuala Lumpur.

Since 1998, we have provided expert advisory and consultancy services to property investors and developers in the UK market. As a reputable estate agency, we combine extensive local knowledge with proven expertise in residential lettings, sales, investment, and property management.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(2,750)

477 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent support on the new tenancy requirements

With the new tenancy requirements, it was great to have clear, concise, and accurate guidelines and services. Many thanks for Amruta Satia and the Chase Evans team.

April 30, 2026
Unprompted review
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Reply from Chase Evans

Thank you for your review, glad to hear Amruta could help you.

Rated 5 out of 5 stars

Great experience

I had a great experience with miss Amruta Satia from chase Evans agency.
She was very supportive and helpful throughout all the process .

April 20, 2026
Unprompted review
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Reply from Chase Evans

Thank you for your review, glad to hear Amruta could help you.

Rated 5 out of 5 stars

Exceptional overall experience delivered

I had a fantastic overall experience using Chase Evans to purchase my first home. Ginny Pattni - Sales Manager knowledge, service, adaptability, attention to detail and communication from start, made the experience feel seamless and put my mind at ease throughout the process. Would recommend her and the Chase Evans team highly.

April 7, 2026
Unprompted review
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Reply from Chase Evans

Thank you for your review, glad to hear Ginny could help you.

Rated 5 out of 5 stars

I had a viewing with Ginny Pattni and…

I had a viewing with Ginny Pattni and was very happy with the information given also she was very experienced and friendly and made me feel very comfortable . She also answered every question I had, so I would strongly advise getting a viewing with Ginny

April 9, 2026
Unprompted review
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Reply from Chase Evans

Thank you for your review, glad to hear Ginny could help you.

Rated 5 out of 5 stars

Ginny was very professional

Ginny was very professional, great knowledge of the area and a pleasure to deal with. Would highly recommend her for the area.

April 21, 2026
Unprompted review
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Reply from Chase Evans

Thank you for your review, glad to hear Ginny could help you.

Rated 5 out of 5 stars

I had a fantastic experience

I had a fantastic experience with Chase Evans Estate & Letting Agents. The service was professional, efficient, and smooth from start to finish.

A special thank you to Ginny Pattni, who was incredibly helpful throughout the entire process. Her communication was clear, timely, and reassuring, which made everything much less stressful. She went above and beyond to ensure everything progressed seamlessly.

I would highly recommend Chase Evans to anyone looking for a reliable and supportive estate agent.

March 27, 2026
Unprompted review
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Reply from Chase Evans

Thank you for your review, glad to hear Ginny could help you.

Rated 5 out of 5 stars

I would like to leave a very positive…

I would like to leave a very positive recommendation for Amruta Satia at Chase Evans.

Throughout our tenancy renewal process, Amruta demonstrated professionalism, strong due diligence, and excellent transparency in communication. Amruta handled discussions between tenant and landlord fairly, clearly explained each step, and ensured that expectations were managed on both sides.

What stood out most was Amruta's responsiveness, honesty, and willingness to work towards a fair outcome for all parties. Amruta approached negotiations with patience and integrity, which made a stressful process much smoother.

It is rare to find someone who combines efficiency with genuine care for clients, and Amruta did exactly that. I highly recommend Amruta for excellent service and professional approach.

Thank you, Amruta, for your support and dedication.

April 27, 2026
Unprompted review
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Reply from Chase Evans

Thank you for your review, glad to hear amruta could help you.

Rated 5 out of 5 stars

Tenancy renewal

I applied to renew my tenancy, and Dainik Sharma, the Renewal Administrator, was very efficient in assisting me and informing me about the new renting policies that will take effect on May 1, 2026.

April 21, 2026
Unprompted review
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Reply from Chase Evans

Thank you for your review, glad to hear Dainik could help you.

Rated 5 out of 5 stars

Rental renewal (Sesame Apt)

I am very appreciative of the prompt and smooth response for the rental renewal. Thumbs up for Dainik Sharma

April 22, 2026
Unprompted review
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Reply from Chase Evans

Thank you for your review, glad to hear Dainik could help you.

Rated 5 out of 5 stars

Effective service

​I am writing to express my sincere gratitude for the outstanding service provided by Amruta Satia from Chase Evans.
​Amruta recently handled the lease renewal for my London property, and I couldn't be more impressed with her performance. The entire process was handled incredibly effectively and smoothly, taking a huge weight off my shoulders.
​What stood out most was her proactive communication. Throughout the negotiation and documentation stages, Amruta kept me fully informed with regular updates. She was always reachable, clear in her explanations, and ensured that both parties were on the same page at all times.
​If you are looking for a letting agent who is professional, diligent, and truly cares about delivering a high standard of service, I highly recommend reaching out to Amruta. Thank you again for your hard work!

April 23, 2026
Unprompted review
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Reply from Chase Evans

Thank you for your review, glad to hear amruta could help you.

Rated 5 out of 5 stars

Trusted agency

Have been 4 years with Chase Evans, really trusted agency. Renewals coordinator Kin is helpful and kind. Really appreciated.

April 22, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear kin could help you.

Rated 5 out of 5 stars

Ginny Pattni from Chase Evens arrived…

Ginny Pattni from Chase Evens arrived on time for our appointment, very polite and professional, answered all the questions I had written down concerning the sale of my apartment. Then we went through the question Ginny had for me, not too painful.
I always had notice of viewings, if Ginny was not doing the viewing I was informed straightaway who would be attending.
Overall my experience with Chase Evens and Ginny Pattni sales team very professional.

November 22, 2025
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear ginny could help you.

Rated 5 out of 5 stars

Excellent Service – Fast and Professional

I had a very positive experience with Abhijit from the Renewals Department at Chase Evans. He was extremely friendly, responsive, and efficient throughout the entire process.

He handled the negotiations with the tenants for the new contract on my behalf and kept me well informed at every step. Everything was explained clearly, and he managed to get things done very quickly and smoothly.

Overall, a highly professional and reliable service — I would definitely recommend working with him.

April 20, 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Abhijit could help you.

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