Worst company ever, with beyond awful policies and customer service
I purchase clothes online on November 06, 2017. I paid $49.6? for 18 pieces of clothing, through PayPal, which went to an email of discount800. A few days later, I received an email asking for another $18.?? for customs. This seemed very odd, as I have never been asked to do that, and I had ordered from the company once before. I was even unaware of how to do so, since there was no bill, and I was told to go to PayPal and do it like a transfer of money to that email account listed above. I emailed to let the company know I needed it by the end of December, and they said they would tell the factory. I guess they were updating the website, because my shipment continued to say "pending," and I also had some other clothes I wished to purchase, and the site would not let me. I emailed again to check on my shipment status and the fact that I could not purchase, and they told me it would take 3 to 5 days to purchase, and to try a different site of corsetcentral.com to buy more. It had already been about 8 days since I purchased, but my order was not processed, and they told me they would tell the factory to make my order urgent. I then ordered another $89.?? of clothes from the website just mentioned, but this time I was not asked to do the same separate payment for customs. Their website gives an estimated shipment time of 15 to 20 days, and I continued to be told they would tell the factory, every time I asked, providing them with both order numbers, and getting that simple answer with no additional response. They would ignore me if I replied to ask more. This went on for a while with several attempts of me reaching out and getting the same answer. Finally, 50 days later, I asked about both order numbers again, and was given a shipping number for the 2nd order, but not the 1st. They ignored me when I replied wanting to know why the first one had not been shipped. This was already past the day I needed the order, and I am sure no expedited shipping was done to make up for it. I emailed for 3 days to tell them if I could have the order by January 7th, 2018, I still wanted the ordered, but they did not respond. I know they were ignoring me, because they responded immediately to another email I sent, with a question of how long shipping would take, telling me 15 to 20 days. They wasted valuable time they could have addressed the issue and finally responded with "complain to PayPal and we can look at doing refund." I told them to expedite the order, and I still wanted it, but they told me not possible and refused to answer me again. I know I will not get the one order by my 2nd deadline, and the order I really wanted I won't get at all. I don't know if I will be refunded, and I don't know what that shady customs charge was. I kept in communication, expressing the urgency, which they had more than enough time, and they blew me off and were extremely rude. I have all my communication, bills, and correspondence saved, and I want my money back for all of it, since none of it will arrive in time.
