CHECK24 Reviews 358,017

I purchased tyre insurance through CHECK24. Unfortunately, making a claim for a relatively minor tyre damage turned into an extremely time-consuming and frustrating process.
The mobile claims procedure is unnecessarily complicated. Numerous documents, photographs, forms and questionnaires have to be submitted, which is particularly difficult and inconvenient when everything must be completed on a smartphone. Despite the comparatively small value of the claim, I had to spend several hours providing information and trying to understand what was still required.
The processing of the claim has also been very slow and non-transparent. There appears to be no reliable way to request a callback or speak directly with a responsible claims handler. During my attempts to obtain assistance, I was transferred from one telephone number or department to another. On some occasions, calls were disconnected before the matter could be clarified. As a result, I was unable to reach anyone who could take responsibility for the case or provide a clear and binding answer.
In my experience, the effort required to claim reimbursement is completely disproportionate to the minor amount involved. The entire process gives me the impression that purchasing the insurance is made considerably easier than actually obtaining the promised insurance benefit.
I cannot determine whether these obstacles are intentional. However, from a customer’s perspective, the procedure creates the impression that the claims process is designed in a way that may discourage policyholders from pursuing smaller legitimate claims. Customers can easily become exhausted or frustrated before receiving a decision or payment.
An insurance product should not only be easy to purchase. It should also provide accessible support, transparent communication and a fair, efficient claims process when the insured event actually occurs. Based on my experience so far, I cannot recommend this tyre insurance or the way the claim has been handled through CHECK24.

We were provided constant reminders and useful tips!

I like the aspect's of comparing the prices between different financing options. however for me check24 experience is all about the finance consultant Mr. Roy Wohlgemuth, which from the first engagement when I said on the phone I dont speak German and if we can communicate in English I received the positive reply and engagement. Roy has contacted to me several times within the process when critical items needed, always in english and with respect and patience. Thanks check24 but thanks Roy who for me was the face of this platform and received all I needed.

Roy's support has been invaluable and I will certainly recommend Roy to my colleagues and acquaintances that have similar interest in financing as mine. It would have been much more difficult and onerous without Roy's input and expertise. All conversation took place in English as a non German speaker. Roy's engagement was critical in the whole process Roy has my warmest thanks and appreciation

Top, very fast

Good receiving calls and nice replying

i found the best price in your website. better than the company direcrtly. thank you

Suppi super

Alles Top Danke

efinitely do not recommend this company.
The whole situation started with a simple request to change the traveler’s name. I was offered a cost of 30 EUR, which I accepted. Unfortunately, for 3 days nothing was updated in the application. I followed up multiple times via email, created support tickets, and even tried to get a response through their AI chat, but without success.
The next day, I suddenly received information that the cost of the change had increased to 223 EUR. After I refused and decided not to continue with the trip, I asked for cancellation, as I did not agree with changing previously accepted conditions. Then more “offers” followed, first 193 EUR, and then again back to 30 EUR. There was no consistency, no clear rules, and no proper communication. I had to constantly chase them for any response.
Despite these declarations, the change was still not implemented. Instead of resolving the issue, the company eventually canceled the reservation. I accepted that as a fair outcome, since the problem was resolved without cost for either side.
However, later when I logged into the application to delete my account and personal data, I discovered that the reservation was restored without my consent, and at the same time the option to cancel it free of charge was removed.

The booking was made on 02.06, I attempted to cancel on 05.06, and despite this, they are now demanding around 1100 EUR for cancellation while the total trip cost is about 1700 EUR, which is completely unreasonable.
This was supposed to be a normal, enjoyable vacation. I was even ready to pay the 30 EUR for the name change because I genuinely wanted to go on this trip. Instead, due to the chaos, inconsistent decisions, and lack of responsibility from the company, the situation turned into stress and uncertainty. Reading similar reviews, it seems this is not an isolated case.
Everything started with a simple change of traveler details and ended with an attempt to charge excessive fees.
Lack of communication, lack of accountability, and very poor customer service.
Be careful, I strongly do not recommend this company.

its been 11 days and im still wating for the change of travelers. They dont confirm cant book another trip because of cancel fee. Not good.

Schneller, professioneller Service.

Very good insurance advisors. No scam ! Easy to use. I highly recommend ! Einfach Super !

Easy and quick

Very good and fast

Nice website

Booked a hotel through CHECK24 and paid online.
Had to wait more than one month for the invoice despite several calls and support promises. When the invoice finally arrived, it was incomplete and I had to request it again.

Very slow support, poor communication and unprofessional handling of a simple invoice request. Disappointing experience.

I am writing this to bring a severe operational failure to the attention of other potential customers. What began as a simple tariff comparison has resulted in a €80 financial loss, the imminent risk of losing my mobile number, and the potential disruption of my daily communication—all due to broken automated processes and false support promises.

The issue started in the checkout interface, which allows customers to select an eSIM without disclosing a major technical limitation: Check24's digital identification system rejects valid European Union ID cards, demanding either a German ID or a passport.To salvage the contract, I contacted customer service. Your representative explicitly confirmed via email that they had already successfully changed my order from an eSIM to a physical SIM card to bypass this flawed verification process.
Relying on that definitive, written confirmation, I assumed the matter was securely resolved. Instead, it was an entirely false promise. Not only was the modification never actually executed, but my new contract got cancelled. Paradoxically, Check24 still managed to successfully push through the cancellation (Kündigung) of my existing provider, leaving me completely stranded.

When I brought this severe staff error to light, Check24’s response exposed a baffling lack of commercial sense. After an initial, insulting €10 offer, your department chose to waste a full working day of an employee’s paid labor to re-examine the case, only to increase the gesture to €20. Ironically, Check24 burned more corporate money in employee wages arguing over pennies than it would have cost to simply compensate the €80 damage your own system and staff caused.

For a market leader that generates massive annual revenue, the inability to deploy qualified professionals who understand basic tariff modifications is disappointing. I expect a senior representative to review the history of this order number and take accountability for the full financial damage caused by this oversight.