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checkyeti Reviews 1,576

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, friendliness, and professional demeanor, making interactions pleasant and informative. Many people highlight the excellent service provided, noting the efficiency and ease of their overall experience, from detailed activity descriptions to smooth user interfaces. However, some customers also noted issues with the booking process, including declined bookings, last-minute cancellations, and difficulties in receiving confirmation or refunds. A few other people also felt that communication was impersonal, with some experiencing problems locating their bookings or getting timely responses to queries.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness and friendliness of the... See more

Booking process

Clients share ambiguous opinions on the booking process. Many reviewers found the booking system easy to use,... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers praise the great service, kind staff, and... See more

User experience

People report positive experiences with user experience. Many customers found the platform easy to navigate... See more

Location

Reviewers mention ambiguous feedback about location. Some customers had positive experiences, enjoying... See more

Based on these reviews

Rated 4 out of 5 stars

Such a lovely sun set boat trip. There was the opportunity to swim from the boat and we visited some lovely spots. The tapas was no frills, but perfect for the occassion and the guys were so friendly... See more

Company replied

Rated 4 out of 5 stars

I booked a private ski lesson of 2 hours for beginner/light experienced skiër. The teacher was Italian, but spoke English very well. He gave a good lesson. For me a good start for the skiing week. It... See more

Company replied

Rated 5 out of 5 stars

A perfect boat trip for two (we had the boat all to ourselves) to the most beautiful bays around Cagliari and the Devil's Saddle. Our skipper was simply brilliant, very informative, and very attent... See more

Company replied

Rated 5 out of 5 stars

We booked a 3hr snorkelling boat trip to Capo Caccio via Check Yeti with Carlo & Sea Experience. Very straight forward and easy to book. Good communication and quick confirmation. Very enjoyable excu... See more

Company replied


Company details

  1. Outdoor Activity Organiser
  2. Adventure Sports
  3. Ski Rental Service
  4. Ski School
  5. Tour Operator
  6. Travel Agency

About checkyeti

Written by the company

Discover your next Outdoor adventure with checkyeti

Europe’s top platform for booking outdoor activities. Book confidently and explore!

Why checkyeti?

checkyeti is the largest online platform to book activities in 1,500+ mountain and beach destinations across Europe - including skiing & snowboarding, rafting & canyoning, mountain biking, paragliding & ballooning, scuba diving & surfing, jet skiing, boat trips and many more. With 16,000+ offers in 25 countries, checkyeti enables holidaymakers and outdoor enthusiasts to experience summer and winter activities with their ideal guide.

Wide Selection

Explore diverse activities tailored to your preferences.

Best Prices

Get competitive pricing and exclusive offers.

Flexibility

Flexible cancellation and easy booking options.

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Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easy to reserve after finding your experience

Easy to reserve & pay once you find what you want and decide on that trip/experience.
The search is a bit annoying because i have to look every time if it is indeed pet friendly.

September 23, 2025
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Reply from checkyeti

Hello Anca!

Thank you for your feedback! 😊 Great to hear the booking process went smoothly and that you had a good experience. We’ll definitely take your comments into account as we keep improving our platform.

Hope to see you again soon for another great adventure!

Kind regards,
The checkyeti Team

Rated 4 out of 5 stars

Efficiency

Efficiency, professionalism, kindness

September 23, 2025
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Reply from checkyeti

Hello Geza,

Thank you so much for your review! We’re glad you had a good experience and we’d love to help you book another outdoor adventure soon!

Warm regards,
The checkyeti Team

Rated 5 out of 5 stars

A bit of Sicilian fun ❤️

Me, my friends and my son took a boat trip from Terrasini to Vito el Capo . It was just great! We stopped twice to swim in beautiful water(great fun for my son jumping off the boat 😃). We were served pasta for lunch, was simple but soooo tasty and traditional. Also had a glass of wine and Prosecco and some delicious melon. The crew was phenomenal and I can not recommend this trio enough!
Definitely going back to Terrasini and doing this all over again 😘

September 2, 2025
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Reply from checkyeti

Dear customer,

Thank you for your feedback! We’re glad your Italian getaway was a success and would love to help you book another adventure with checkyeti! 😊

Kind regards,
The checkyeti Team

Rated 2 out of 5 stars

Difficoult organization

I reserved 2 experiences during an holiday. Let me say that both experiences changed time, one from 16.30 pm to 13.30 pm and the other asked me for the following day and again for the following day but then I had the flight so I had to cancel it. I also had to ask the provider to cancel the experience in order to have the refund because he thought he was not told to be it. I don't know why there is such an expensive fee to Check yeti as there is no control on the providers. Competitors have no fees and it never happened to me. It's difficoult to organise a trip if every experience has no fixed hour.

September 8, 2025
Unprompted review
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Reply from checkyeti

Hello Simona,

Thank you for taking the time to share your feedback. We’re sorry to hear that your booking process caused you inconvenience and we appreciate your honesty.

As your bookings were made very last minute during high season, availability can change very quickly. This is why your requests were initially pending confirmation. Once you accepted the alternative time offered by the provider, your booking was confirmed and only then was the payment processed — no charge is made before a booking is confirmed when paying by card like you did.

Calendars on our platform are synchronized to ensure that availability is as up to date as possible. During peak season, however, last-minute changes can occasionally occur, and our multilingual support team is always happy to assist when this happens

We regret the frustration this situation caused you and appreciate your feedback, which we take seriously to continue improving our service.

Kind regards,
The CheckYeti Team

Rated 1 out of 5 stars

Please read my review prior to booking with check yeti

I booked a catamaran experience with Check Yeti for 03-09-25 for 25 of my wedding guest and paid €1500 for the trip.
When we arrived at the port In Hersonissos there was no catamaran waiting for us. The Captain from another catamaran from the same company then explained that there was no such trip and no such trip ever existed. The reason being that the trip I had been sold by Check Yeti would take at least 4 hours just to reach the destination I had been told we were going to and the total time for their trips was for 3.5 hours. NO such trip has ever been sold to anyone from that port.
I contacted Check Yeti on the day and they just said they would refund my money leaving me totally embarrassed in front of my 25 guests waiting at the port with no place to go.
Check Yeti only part refunded me with no apology let alone the €140 it cost to transfer me and my guests to the port or any compensation for falsely selling me a trip that does not exists.
They have NO contact number to speak to them to try and resolve this only a customer typing helpline that just gets a final remark of we will be in contact shortly (sure they will).
Me and my guests are over £350 out of pocket with only the embarrassment of booking non existent trip for my wedding guests.
I would hate to see any of you, who maybe planning a trip with Check Yeti experience the same.

September 3, 2025
Unprompted review
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Reply from checkyeti

Hello John,

We are very sorry for the frustration and disappointment you experienced. We fully understand that this situation was upsetting and we sincerely apologize for the inconvenience caused.

As we previously explained, our on-site partner experienced a technical issue and was unfortunately unable to fulfill the activity. We immediately processed a full refund of the amount you paid.

While you mentioned difficulties in reaching us, our records show that you were in contact with our support team via phone and email regarding this issue. Any difference you may notice due to GBP exchange rates is handled by your bank and is unfortunately beyond our control.

Once again, we apologize for the inconveniences. We value your feedback, as it helps us continue improving and providing a better experience for all our customers.

Kind regards,
The CheckYeti Team

Rated 5 out of 5 stars

Value for money

Great service, kind stuff, we had a nice party and swimming to the best beaches i have ever been in my life.For sure next year i will visit thia boat again.....Opaaaaa

August 31, 2025
Unprompted review
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Reply from checkyeti

Hello Aris,

Thank you for choosing checkyeti! We’re thrilled you had such a great time on the boat and enjoyed the beaches. 😄 Don’t forget to check out our exciting winter adventures this season!

Best regards,
The checkyeti team

Rated 1 out of 5 stars

Unethical and deceptive

I had an absolutely terrible experience with the provider offering the private boat trip to Île d'Or in Saint-Raphaël, France on the CheckYeti website. They left my family and me stranded on the dock for 45 minutes in 37°C heat and never came to collect us. I submitted a review on CheckYeti, but it was refused. Despite following up multiple times to understand why and adjust it, my messages were ignored. Upon closer inspection, it seems they only publish 5-star reviews, likely to protect their commission fees. This is completely unethical and deceptive. Be extremely careful before booking — you have no guarantee of what you’re actually getting.

August 27, 2025
Unprompted review
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Reply from checkyeti

Hello Chantelle,

We sincerely apologize for the inconvenience you and your family experienced. There was a misunderstanding on our local partner’s end, and both they and we are very sorry for what happened. Of course, your refund was issued automatically.

Regarding your review, as previously communicated, the version you submitted did not meet our guidelines, which are publicly available on our website. We and our partners take all feedback very seriously and use it to continually improve our services. Please be assured that we publish all reviews that comply with our standards, whether positive or negative, as is clearly visible on the website.

Once again, we are truly sorry that your experience did not meet expectations and we are working closely with our partners to prevent such situations in the future.

Kind regards,
The checkyeti team

Rated 1 out of 5 stars

Customer service is a joke

Customer service is a joke
I was answered with a question, I replied and they went ghost

August 18, 2025
Unprompted review
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Reply from checkyeti

Hello,

We’re sorry you feel this way. Our team aims to respond within 24 hours, and for frequently asked questions, you can also use our chatbot or visit our Help Center. ;)

We handle every request efficiently to ensure our customers receive timely support.

Kind regards,
The CheckYeti Team

Rated 1 out of 5 stars

Horrible

It’s shameful — I’ve never experienced such a service from a website. They accept bookings, immediately charge your card, and only afterwards inform you that it’s just a booking request. And then they call it a ‘pre-authorization,’ when in reality they move the money from your card to their account and only refund it later, subject to the banks’ processing times. Truly shameful in 2025.

August 15, 2025
Unprompted review
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Reply from checkyeti

Hello Rita,

Thank you for your review. We are truly sorry to hear about your disappointment.

During peak season and without booking in advance, some activities might be subject to availability. When paying by card, we place a temporary hold (pre-authorization) on the funds until the booking is confirmed. No money is actually taken from your account until confirmation, though banks may show the hold temporarily. This is a standard procedure for online bookings across platforms, even in 2025.

We hope this clarifies the process and appreciate your understanding.

Kind regards,
The CheckYeti Team

Rated 5 out of 5 stars

Booked a canyoning experience in…

Booked a canyoning experience in Austria & had so much fun! Never knew anything about it but some pop-up ads caught my eye…can’t wait to do it again.

July 10, 2025
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Reply from checkyeti

Hello Jennifer,

Thank you for your review! We’re thrilled that you discovered canyoning through checkyeti and had so much fun. We can’t wait to help you plan your next adventure! ;)

Kind regards,
The checkyeti team

Rated 1 out of 5 stars

Took 10 euro on cancelled booking

We booked a boat trip via check Yeti
It was available. After booking i did receive an email, they had to check the availability because the trip was in two day's. After that mail i didn't get any email anymore. The trip got cancelled without any notice. My creditcard payment got refunded but check Yeti took 10 euro booking fee. For just doing nothing. Easy way to make money. Let customers book, do nothing , take 10 euro in every cancelled trip. Shame on your way of work check Yeti

August 14, 2025
Unprompted review
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Reply from checkyeti

Hello Thomas,

We’re very sorry to hear about your experience and truly regret the frustration caused.

As stated in the email you received, your booking request was still pending and was never confirmed. Unfortunately, the provider was unable to confirm availability, which is why the trip did not take place.

Please note that when a booking cannot be confirmed, the service fee is also refunded. Depending on your payment method, it may take a few days for the refund to appear.

During high season, and especially for private boat trips, we recommend booking several days in advance to secure availability and avoid disappointment.

We sincerely apologize again for the inconvenience.

Kind regards,
The CheckYeti Team

Rated 5 out of 5 stars

Everything ok

August 5, 2025
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Reply from checkyeti

Hello Sergiu,

Thank you for your feedback! We’re glad everything went smoothly. 🙂

Regards,
The checkyeti team

Rated 5 out of 5 stars
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Reply from checkyeti

Hello Gert Jan,

Thank you for your feedback! We look forward to assisting you with your next outdoor adventure!

Kind regards,
The checkyeti team

Rated 1 out of 5 stars

Service fee charged for nothing

I ordered a skii lessons in France.
Booking was uncofirmed even after 2 days. Money was charged for service fee.
What service did I received?

August 12, 2025
Unprompted review
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Reply from checkyeti

Hello Andrs Elsts,

Thank you for sharing your feedback.

You made a booking in August for ski lessons in December. During this period, some ski schools are still closed or their prices have not yet been updated, which can delay confirmation.

We always encourage customers to contact us if they have any questions or concerns. The service fee is charged upfront to secure the booking and is fully refunded if the booking cannot be confirmed. This fee is clearly shown before you complete the reservation.

We truly regret that you chose to leave a negative review without giving us a chance to explain. Waiting two days for confirmation for a booking several months in advance is normal given the seasonal nature of the service. We hope this helps clarify the situation.

Best regards,
The CheckYeti Team

Rated 5 out of 5 stars

Great Morning Snorkelling

We booked a 3hr snorkelling boat trip to Capo Caccio via Check Yeti with Carlo & Sea Experience. Very straight forward and easy to book. Good communication and quick confirmation. Very enjoyable excursion with a friendly, knowledgeable guide. Totally worth the €150 for the two of us.

August 8, 2025
Unprompted review
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Reply from checkyeti

Hello Vicky!

Thank you so much for your review! We’re delighted that booking through CheckYeti was smooth and that you enjoyed your snorkelling trip.

We look forward to helping you plan your next adventure.

Kind regards,
The checkyeti team

Rated 5 out of 5 stars

great experience

August 5, 2025
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Reply from checkyeti

Hello!

Thank you for your review! We’re happy to hear you had a great experience booking with us.

We’re looking forward to your next adventure!

The checkyeti team

Rated 5 out of 5 stars

How to find easily fun activities on vacation

Overview of activities was very clear. Reservation and payment went smoothly.

August 5, 2025
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Reply from checkyeti

Hello Mira,

Thank you very much for choosing checkyeti to book your outdoor activity. We are always looking to improve and we’re glad to hear we’re heading in the right direction.

Kind regards,
The checkyeti team

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