Cheerdots Reviews 29

Reply from Cheerdots

Jun 12, 2026

Hi Stefan,

We are truly sorry that your earlier message was not followed up in time. We understand how frustrating this must have been, especially when you were trying to set up your CheerTok with Samsung DeX.

We have now reached out to you directly so we can help troubleshoot the air mouse function, shortcut setup, and pointer size issue step by step.

Thank you for bringing this to our attention, and again, we apologize for the delayed response.

Best regards,
Cheerdots Support

Reply from Cheerdots

May 22, 2026

Dear backer,

You are right to be frustrated, and we are sincerely sorry for the long delay. Our previous updates created shipping expectations that were not fully met, and we take responsibility for the confusion and loss of trust this caused.

To clarify the current fulfillment status: CheerPlay pledges without the metal upgrade have already been shipped or handed over to fulfillment, although tracking emails or backend updates may not have appeared for every backer yet. Pledges with the metal upgrade are in a later fulfillment batch because the metal components require additional assembly and quality checks before shipment.

We understand that this does not change the fact that the delay has already been far too long. We will also review our internal communication process and confirm each fulfillment milestone more carefully before sharing timelines publicly, so we can avoid creating expectations that we cannot fully meet.

Again, we are sorry for the delay and the loss of trust this has caused. Thank you for backing CheerPlay.

Reply from Cheerdots

May 22, 2026

Dear backer,

You are right to be upset. Earlier shipping timelines were shared, but the actual fulfillment progress did not meet those expectations. We are sincerely sorry for the long delay and for the lack of clear communication during this period.

To clarify: CheerPlay pledges without the metal upgrade have already been shipped or handed over to fulfillment, although tracking emails or backend updates may not have appeared for every backer yet. Pledges with the metal upgrade are in a later batch because the metal components require additional assembly and quality checks before shipment.

We acknowledge that our communication should not have become unclear while backers were still waiting. We will review our internal communication process and confirm fulfillment milestones more carefully before sharing timelines publicly.

Again, we are sorry for the delay, the lack of updates, and the loss of trust this has caused. Thank you for backing CheerPlay.

Reply from Cheerdots

May 22, 2026

Dear customer,

We are sorry that your return/refund request has not received a clear response. That is not the level of support we should provide.

Based on the information available in this review, we have not been able to identify the related email thread or order record. To avoid discussing personal order details publicly, please resend your request through our official support channel with your order number and the email address used for the purchase. Our team will review the return/refund request according to the applicable order status and return policy.

Again, we apologize for the delayed communication and the inconvenience this has caused.

Reply from Cheerdots

Updated Jun 9, 2026

Hi Hafiz,

We’re sorry to hear that your package was returned and that the delivery process was frustrating.

After checking the case, the package appears to have been returned because the required EZWay customs clearance / recipient verification was not completed in time. This customs step is required before local delivery can proceed.

We have contacted you by email and would be happy to continue assisting with the next steps, including checking whether reshipment is possible once the verification status and delivery details are confirmed.

Best regards,
Cheerdots Support Team

Reply from Cheerdots

May 22, 2026

Dear backer,

You are right to be angry about the delay and the lack of clear communication. The CheerPlay campaign is significantly behind the timeline we shared earlier, and our previous updates created expectations that were not met. We sincerely apologize for that and take responsibility for the loss of trust this has caused.

The project has not been abandoned. Some pledges have already been shipped or handed over to fulfillment, while pledges involving the metal upgrade are in a later batch because the metal components require additional assembly and quality checks before shipment. We understand that this does not change the fact that the delay has been far too long.

We also acknowledge that our communication should have been more consistent and more precise while backers were waiting. We will review our internal process and confirm fulfillment milestones more carefully before sharing timelines publicly, so we do not create expectations that we cannot fully meet.

Again, we are sorry for the delay, the missed expectations, and the poor communication. Thank you for backing CheerPlay.

Reply from Cheerdots

May 22, 2026

Dear backer,

You are right to be angry about the delay and the lack of clear communication. The CheerPlay campaign is significantly behind the timeline we shared earlier, and our previous updates created expectations that were not met. We sincerely apologize for that and take responsibility for the loss of trust this has caused.

The project has not been abandoned. Some pledges have already been shipped or handed over to fulfillment, while pledges involving the metal upgrade are in a later batch because the metal components require additional assembly and quality checks before shipment. We understand that this does not change the fact that the delay has been far too long.

We also acknowledge that our communication should have been more consistent and more precise while backers were waiting. We will review our internal process and confirm fulfillment milestones more carefully before sharing timelines publicly, so we do not create expectations that we cannot fully meet.

Again, we are sorry for the delay, the missed expectations, and the poor communication. Thank you for backing CheerPlay.

Reply from Cheerdots

May 22, 2026

Dear backer,

You are right to be angry about the delay and the lack of clear communication. The CheerPlay campaign is significantly behind the timeline we shared earlier, and our previous updates created expectations that were not met. We sincerely apologize for that and take responsibility for the loss of trust this has caused.

The project has not been abandoned. Some pledges have already been shipped or handed over to fulfillment, while pledges involving the metal upgrade are in a later batch because the metal components require additional assembly and quality checks before shipment. We understand that this does not change the fact that the delay has been far too long.

We also acknowledge that our communication should have been more consistent and more precise while backers were waiting. We will review our internal process and confirm fulfillment milestones more carefully before sharing timelines publicly, so we do not create expectations that we cannot fully meet.

Again, we are sorry for the delay, the missed expectations, and the poor communication. Thank you for backing CheerPlay.

Reply from Cheerdots

May 22, 2026

Dear backer,

You are right to be angry about the delay and the lack of clear communication. The CheerPlay campaign is significantly behind the timeline we shared earlier, and our previous updates created expectations that were not met. We sincerely apologize for that and take responsibility for the loss of trust this has caused.

The project has not been abandoned. Some pledges have already been shipped or handed over to fulfillment, while pledges involving the metal upgrade are in a later batch because the metal components require additional assembly and quality checks before shipment. We understand that this does not change the fact that the delay has been far too long.

We also acknowledge that our communication should have been more consistent and more precise while backers were waiting. We will review our internal process and confirm fulfillment milestones more carefully before sharing timelines publicly, so we do not create expectations that we cannot fully meet.

Again, we are sorry for the delay, the missed expectations, and the poor communication. Thank you for backing CheerPlay.

Reply from Cheerdots

May 22, 2026

Dear backer,

You are right to be angry about the delay and the lack of clear communication. The CheerPlay campaign is significantly behind the timeline we shared earlier, and our previous updates created expectations that were not met. We sincerely apologize for that and take responsibility for the loss of trust this has caused.

The project has not been abandoned. Some pledges have already been shipped or handed over to fulfillment, while pledges involving the metal upgrade are in a later batch because the metal components require additional assembly and quality checks before shipment. We understand that this does not change the fact that the delay has been far too long.

We also acknowledge that our communication should have been more consistent and more precise while backers were waiting. We will review our internal process and confirm fulfillment milestones more carefully before sharing timelines publicly, so we do not create expectations that we cannot fully meet.

Again, we are sorry for the delay, the missed expectations, and the poor communication. Thank you for backing CheerPlay.

Reply from Cheerdots

May 22, 2026

Dear backer,

You are right to be angry about the delay and the lack of clear communication. The CheerPlay campaign is significantly behind the timeline we shared earlier, and our previous updates created expectations that were not met. We sincerely apologize for that and take responsibility for the loss of trust this has caused.

The project has not been abandoned. Some pledges have already been shipped or handed over to fulfillment, while pledges involving the metal upgrade are in a later batch because the metal components require additional assembly and quality checks before shipment. We understand that this does not change the fact that the delay has been far too long.

We also acknowledge that our communication should have been more consistent and more precise while backers were waiting. We will review our internal process and confirm fulfillment milestones more carefully before sharing timelines publicly, so we do not create expectations that we cannot fully meet.

Again, we are sorry for the delay, the missed expectations, and the poor communication. Thank you for backing CheerPlay.

Reply from Cheerdots

May 22, 2026

Dear backer,

You are right to be angry about the delay and the lack of clear communication. The CheerPlay campaign is significantly behind the timeline we shared earlier, and our previous updates created expectations that were not met. We sincerely apologize for that and take responsibility for the loss of trust this has caused.

The project has not been abandoned. Some pledges have already been shipped or handed over to fulfillment, while pledges involving the metal upgrade are in a later batch because the metal components require additional assembly and quality checks before shipment. We understand that this does not change the fact that the delay has been far too long.

We also acknowledge that our communication should have been more consistent and more precise while backers were waiting. We will review our internal process and confirm fulfillment milestones more carefully before sharing timelines publicly, so we do not create expectations that we cannot fully meet.

Again, we are sorry for the delay, the missed expectations, and the poor communication. Thank you for backing CheerPlay.

Reply from Cheerdots

Updated May 22, 2026

Dear backer,

Thank you for updating your review. We understand why our previous reply did not feel sufficient. You are right that, for an individual backer, shipment only becomes meaningful when there is a confirmed tracking update or visible delivery progress.

We also acknowledge that our earlier wording around “shipping” and “about to ship” created expectations before every pledge had a confirmed tracking number. That communication was not precise enough, and we are sorry for the frustration and loss of trust this caused.

To clarify the current status more carefully: pledges without the metal upgrade have already been shipped or handed over to fulfillment. Pledges involving the metal upgrade are still in a later fulfillment batch because the metal components require additional assembly and quality checks before shipment. We understand that this does not solve the delay immediately, but we do not want to create another false expectation by describing a pledge as shipped before tracking is actually available.

We understand why you are asking for either shipment or refund. At this stage, we will focus on providing clearer fulfillment information and avoiding broad promises that cannot be verified by every backer.

Again, we are sorry for the delay, the missed expectations, and the poor communication.