Chefgood Reviews 

Chefgood is a scam, i spoke with a call taker two weeks ago to come off subscription as it automatically charges and gives you the same meals the following order. they kindly gave me a credit which i used two weeks later only to find if you dont click a button ‘one time’ you go back on subscription and they send you same meals. When i rang again they said they dont have the capability to make it one time purchase. Very convenient for them you go back on subscription. Could be the other way around. And yes they are muscle chef . Wont be using this again

I recently went back to chef good after trying quite a few others. Dismayed with the new packaging. The plastic wrap is now vacuum sealed so food is plastic above and below. Even if I pulled it out and reheated on a plate the food is already ruined. I am assuming the food is put in the containers hot and then vacuum sealed. Otherwise the rating would be higher.

I recently switched to Chefgood, and I am really impressed with the experience so far!

First, the meals are delicious, and they make my life easier.

What really stands out is the delivery service. I can provide detailed delivery instructions and photos, receive timely SMS updates, and even track the driver's location via GPS as the delivery approaches. The midnight delivery option is another fantastic feature that makes Chefgood incredibly convenient.

I noticed some reviews mentioning issues with subscriptions, but I haven't experienced any. I was given a very clear explanation of the difference between a one-off delivery and a recurring subscription. I found the options easy to understand and the ordering process straightforward, so there were no surprises.

My only suggestion would be to introduce a larger meal option, perhaps around 450g. The current 320–330 g portions are small for someone who is physically active or looking to maintain their weight. I sometimes find myself still hungry after finishing a meal, and I'd happily pay a little extra for a more substantial portion.

Overall, I'm very happy with Chefgood. The food is delicious, the delivery experience is excellent, and the service feels genuinely well thought out. I would definitely recommend giving it a try!!!

I would not recommend ChefGood. The food is bland and disappointing, and I was caught off guard by the recurring weekly subscription. I recently discovered another order had been placed that I wasn't aware of. The subscription terms and recurring orders should be communicated much more clearly. Very frustrating experience.

Tried Chefgood for the first time after trying Dineamic, Macros etc. Ordered a week's worth of dinners for 2 - they were heavily processed and overcooked (pasta was al sogge instead of al dente - even after reducing the zapping time). Within an hour of every single meal, both my husband and I ended up with wicked headaches. Meals were pretty bland overall. Won't be ordering again.

Over saturated Meta ads had me spending over $200 on my first order that was supposed to be $54. I changed a few things so fine with the price side of things BUT I selected from the extensive delivery time of between midnight and 7am on a Sunday…I had a christening and a wake all in one day. Needless to say with a $200 order in today’s financial climate and the delivery time changing 3 times since I woke up, I have missed a christening and will now miss the wake because I cannot waste $200 worth of food. Customer service is non existent despite offering the services during this time period. I truly cannot believe this is my FIRST experience with this company and I already had 3 people in my close circle waiting to see how my experience went before switching from another provider they pay MORE for. I am actually appalled. DO NOT BUY FROM THIS COMPANY. As at writing this I STILL don’t have my delivery 5 hours outside the delivery window that keeps changing!

I liked the food which was why I stuck with them for so long, but how they handle deliveries and customer service completely lets them down. Once I found the email address for complaints, that is how I followed up on every issue. There is no point in calling, and forget out of hours contact.

The people responding to the emails would make a reasonable effort to respond to issues, provide compensation when food was off (occasionally broken packet or even a tiny tear could make the food go off), and follow up on when delivery instructions weren't followed.

However that is poor compensation for the anxiety the delivery service produces and the fact you may now have to shop for meals, which was what you were trying to avoid in the first place.

Who in their right mind leaves the food delivery on top of the apartments' letterboxes, ready for a passerby to steal? They only offer meal deliveries in 12 hour windows too, which meant I mostly had to opt for a night delivery, and once I had to retrieve my box when it was delivered to the neighbouring block instead.

I don't think the owners of the company get involved with these issues at all. I have become convinced that the delivery tenders have gone to the lowest bidder, without a thought about realistic schedules: that it's not that the delivery drivers can't read instructions, but that there are disincentives for doing the job properly. It's amazing that most drivers did deliver, but it's not something which should be neglected at any time. The two other meal services I ordered from previously never did a bad job with deliveries.

There is no opportunity to have a say when a particular meal needs to be substituted, and you can end up with something you don't like, can't eat or completely messes with your dietary objectives. Yet we must finalise our selections well in advance.

Another thing to note: Other people have complained about cancellation issues when they forgot to cancel an order. Whilst it's a nuisance that orders are placed well in advance, which doesn't help when plans change, this is one thing that is spelled out in their policies, so it's really on the customer there.

I’ve tried a few of these services. This was the worst. Packets were broken , cracked packaging and sometime the food tasted funny. They said they would refund me but they haven’t done anything. I would definitely avoid this brand. The service I had suspended was automatically renewed without asking.

I was going to start a subscription with them and picked out a meal plan. I changed my mind and cancelled the subscription which I presumed meant the initial order too, only to get a delivery notice.
I contacted customer support to be told it’s too late to stop the delivery because the cut off for changing the menu has past!
So no I have to pay for an order that I had cancelling in plenty of time!

Better directions, less mushy, less expensive

Awful company to deal with, even after you cancel they will keep billing you. I cancelled as the food is gluggy and heavy, there are not many vegetables. I cancelled on line and they still sent me deliveries. Because I didn't choose the last order, as I believed my cancellation had been processed, they sent foods I dont eat like lamb and beef. If it was in the cancellation period, they could have at least repeated my last order. I had sent numerous messages via their website email and chat room with no response. I finally got through to a live person who was rude and belligerent. They are still trying to steal money from my account 3 weeks after I have cancelled. I regret ever using this company.

Extremely disappointed with our recent experience. We accidentally placed an order and reached out to Chefgood immediately (multiple times over several days) to cancel or adjust it, but were told there was no way to make any changes at all.

We’re interstate during the delivery window and simply wanted to prevent 20 meals from being left to spoil at our front door. For a company that promotes zero waste, the lack of flexibility or care around preventing actual food waste is really frustrating.

There was also no option to speak with someone senior, and no willingness to find a reasonable solution. It felt like once they had our payment, that was the end of the conversation. Really disappointing customer service.

Terrible service. Constantly incorrect meals. Hard to cancel as they system is so glitchy. Do not recommend.

do not use this company. they have the poorest communication out of any company i have ever used in 60 years and i do not exagerate . they have and show absolutely no care for their customers and people who rely on them for food they already paid for and therefore cannot buy any other food when they failed to deliver. time and time again it was guaranteed the delivery would arrive and time and time again they did not deliver without a word of communication. they are heartless and uncaring and i strongly recommend not to support them. this world is hard enough and i will never support such a sociopathic business model ever again. if we do- we get more and more the same.
shame on you chefgood.
you are reprehensible.
im glad to say goodbye when you finally refund my money.

After dealing with cyclone Alfred in the Gold Coast, we did not receive our scheduled delivery with zero communication about what to expect from here onwards. Complete lack of response to emails, online chats and phone calls. Very disappointing.

If I could give u no stars I would
Disgusting unprofessional thieves
Took my money $170 never received my order
Day after day spoke to customer support
Emailed them constantly
Have never even received a response
Would not give me refund
Do NOT buy from this company (scam)

Do not use this company, they are dishonest and scam you into a subscription without communicating this properly. The food is extremely bland and has gone downhill since they first commenced trading 2 years ago. Be aware, as you can see many people have been scammed and the customer service is unhelpful and extremely rude. I hope this review will help someone else, think twice before ordering from here.

Terrible experience out of pocket $150 as whole order had to be thrown out. I was offered a $5.95 credit and that was it they didn’t care. Steer clear

I am totally disappointed. After trying to cancel five food a week order. I receive 17 meals at a cost of $122.
I have tried to contact you in several ways but totally useless. I was run around and around

well my wife paused the service which is by the way NOT INSTANT then much to our surprise a week later whilst we were in Indonesia another order arrived and obviously went off.
We were told that it was my wifes fault as she paused the service for just 7 days. Bol locks i say. they as usual refused to issue a refund. Now ive blocked my card contacted the bank to try and get a refund.. Besides all of the above the food was NOT good at best. Im sure they will go broke within 12 months. their food and service and etiquette is just n ot good enough.