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See what reviewers are saying
Love the Joule BUT now I cannot sign in. Says the password/email I always used is incorrect. Tried to reset password but got no email in response to multiple attempts. There appears to be no othe... See more
Company replied
I signed up and paid for a Studiopass membership a few days ago. Tried to login today and failed. Repeated attempts to reset the password have failed. There is NO SUPPORT without logging in - that... See more
Company replied
The Joule works. The company Chefsteps however is what this review is based on. They are very deceptive. When I purchased the Joule several years ago you had to purchase a Premier lifetime membersh... See more
Company details
Information provided by various external sources
Joule Sous Vide by ChefSteps is the smartest, smallest, and most powerful sous vide tool on the market. Want to make a perfect steak? How ’bout a juicy, tender chicken breast? Just pick what you want to cook, and Joule will make sure it turns out perfect, every time. Joule was created by ChefSteps, a smart kitchen product company. ChefSteps is currently hard at work on new Joule tools, features, and services that will prove integral to the kitchen of the future, and we’re making it a reality one product at a time.
Contact info
1501 Pike Pl, #600, 98101, Seattle, WA, United States
- customerexperience@chefsteps.com
- chefsteps.com
1.4
Bad
1K reviews
Hasn’t replied to negative reviews
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Five Stars
Exceptional piece of equipment!
Great support and tutorials.
Very pleased with purchase
April 23, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, PA Maui! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
This is an amazing cooking tool
This is an amazing cooking tool! Never before have I been able to make such tender meats and perfectly cooked fish. The app is fantastic and totally user friendly. Thank you Joule for making me a better home chef!
April 22, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Allison! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
prefer old chefsteps app over Joule
The old chefsteps is more user friendly when following recipes. The Joule app for recipes is very cumbersome and way to many clicks to get the whole recipe. Not as user friendly.
April 22, 2018
Unprompted review
Reply from ChefSteps
Hi Nik, thanks so much for taking the time to leave a review. We are always working on making the experience of cooking with Joule more user friendly and really appreciate your feedback here!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks agin,
The ChefSteps Customer Experience Team
Truly disappointed.
I think I'm a half decent cook, but even following your directions to the letter, I didn't get near the rants and raves I've been reading about. I've been experimenting with different proteins, and vegetables, but they 've been yielding mediocre results. Everything in my kitchen has a use and a purpose, and this one is quickly losing it's spot.
April 22, 2018
Unprompted review
Reply from ChefSteps
Hi Sandra, we sincerely apologize that you have had a disappointing experience with Joule so far. We want everyone to have a great cooking experience and would love to make things right here! Please submit a support ticket at support.chefsteps.com so that we can best assist.
Megan with ChefSteps Customer Experience
Fantastic company.
April 22, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Greg!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Reply from ChefSteps
Hi Susie!
Thank you so much for taking the time to leave a review! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Thumbs up
Great product and great app. Easy to use and delicious results.
April 22, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Ben! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Excellent Travel Companion
I've had my Joule for over a year now and am very happy with it. I did have an issue where it suddenly stopped turning on though. It was quickly replaced under warranty and I have not had it happen again. I travel with it since it's so compact.Connection to WiFi can be a bit flaky at times, especially if you microwave at the same time. WiFi and microwaves do not get along! The phone app is great. I especially like the videos and the doneness guides. I've made some wonderful meals away from home with my Joule. Well worth the price. And, it looks cool too!
April 22, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a review, Daniel! We’re glad to hear that you’re enjoying your Joule and appreciate your feedback here!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
If I could give 10 stars
If I could give 10 stars, I would. I contacted ChefSteps on Saturday with an issue related to WiFi connectivity. In less than 24 hours I my email was forwarded to a developer. With in another 24 hours the developer offered to replace the defective product and provided me with the steps needed to complete the process. No one asked stupid questions like "did you try unplugging your device" etc. You could tell that the person I was dealing with, actually understood their product and what the issue was. All in, with in 6 days I have a replacement product in my hands. I could not ask for a better experience. Will 100% recommend the company to all my friends. Product is great, support is great, I don't think it gets better than that.
April 22, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Alex! We are so glad that we were able to help and look forward to getting you cooking again with the replacement!
We’re here for you if there is anything else we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Love my Joule
Never over cook again with Joule sou vide. Would like to see more time and temperatures tables for cooking fish.
April 21, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Heather! We’re glad to hear that you’re loving your Joule and really appreciate your feedback here!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Great Sous Vide
I love it! I’d recommend adding a few minor adjustments to the app... more varying thicknesses of meat, as well as being able to cook multiple meats to different doneness, in the same water pot. Like if you have one guest that want rare and another medium rare, I’d like to see you be able to track both!
April 21, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Harry! We’re glad to hear that you’re loving your Joule and really appreciate your feedback here!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Love the way recipes are presented and…
Love the way recipes are presented and the whys behind processes.
April 21, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Ray! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
I have been following ChefSteps for a…
I have been following ChefSteps for a while and love watching them prepare the meals. Got my Joule just before the holidays and have loved making steak and especially salmon!
April 20, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Alec! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Awesome would highly recommend.
April 20, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Juan! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Frequent motor issues.
I have consistently struggled to get the joule to start an incubation. I received information from support to unscrew the bottom and exercise the propeller to reset the motor - I ended up having to do this every time I used the Joule. Indeed the last two times I tried to use the Joule I attempted to do this multiple times and let the unit cool down (as was also recommended), to no avail - I wasn’t able to sous vide my food. I haven’t tried to use it since.
April 20, 2018
Unprompted review
Reply from ChefSteps
Hi Carl, we truly apologize for the less than perfect experience that you have had with Joule so far- you absolutely should not have to spin the propeller each time you use Joule. If you would be willing to submit another support ticket to support.chefsteps.com we would love to make this right.
Megan with ChefSteps Customer Experience
Love my Joule and previously had a…
Love my Joule and previously had a Sansaire and it literally wore out and cracked, not this unit! The app is pretty bullet proof and easy to use and the recipes are solid.
April 20, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Dan! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
ChefSteps is AWESOME!!
ChefSteps is AWESOME!!! Really cool guys with great recipes. What more could you ask for?
April 20, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Chris! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
I love my Joule
I love my Joule. I use it once or twice a week. Some people do not like that you can not control it on the device, but I have never had any trouble using the bluetooth or WiFi connection. I have cooked steak, chicken, Christmas ham, cheesecake, and more!
Great buy to take your cooking to the next level.
April 20, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Danny! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Outstanding website with great…
Outstanding website with great interface and great recipes. Interactive videos also help.
April 20, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Butters! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Absolutely LOVE this tool
Absolutely LOVE this tool! The only drawback I have with this is the fact I HAVE to use my phone to program it. Internet is spotty at best in my house, so that is an issue. Other than that, everyone loves the foods I cook sous vide.
April 20, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a review, John! We’re glad to hear that you’re loving your Joule and really appreciate your feedback here!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
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