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Love the Joule BUT now I cannot sign in. Says the password/email I always used is incorrect. Tried to reset password but got no email in response to multiple attempts. There appears to be no othe... See more
Company replied
I signed up and paid for a Studiopass membership a few days ago. Tried to login today and failed. Repeated attempts to reset the password have failed. There is NO SUPPORT without logging in - that... See more
Company replied
The Joule works. The company Chefsteps however is what this review is based on. They are very deceptive. When I purchased the Joule several years ago you had to purchase a Premier lifetime membersh... See more
Company details
Information provided by various external sources
Joule Sous Vide by ChefSteps is the smartest, smallest, and most powerful sous vide tool on the market. Want to make a perfect steak? How ’bout a juicy, tender chicken breast? Just pick what you want to cook, and Joule will make sure it turns out perfect, every time. Joule was created by ChefSteps, a smart kitchen product company. ChefSteps is currently hard at work on new Joule tools, features, and services that will prove integral to the kitchen of the future, and we’re making it a reality one product at a time.
Contact info
1501 Pike Pl, #600, 98101, Seattle, WA, United States
- customerexperience@chefsteps.com
- chefsteps.com
1.4
Bad
1K reviews
Hasn’t replied to negative reviews
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A Gem for any cook
I purchased a Joule before it was finished being built. Soon after I received it, I bought another & ended up giving it away. Then I bought a third. I use a Sous Vide on average twice a week. Their compact size is great for storage & for transportation (I bring them along for catering gigs). I thoroughly enjoy using them & the app is helpful. Two things I personally would like to change: 1) Have a setting for circulation w/out heat. This would be helpful to defrost product w/out cooking & to chill down wine quickly in an ice bath. I have Poly Science Chef series that allows for low temps. 2) If the circulator output was lower it would be helpful for cooking items in vessels with an open top. For example, making Pot du Creme in shot glasses, which I do for parties. Despite these issues, I have recommended the Joule to many people & I know at least 4 people have purchased one. Cheers!
April 19, 2018
Unprompted review
Reply from ChefSteps
Hi ChefNolden, thank you so much for taking the time to leave a review! We’re glad to hear that you have been enjoying your Joule and really appreciate your feedback here. Thank you also for spreading the word about Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Love our Jules Sous Vide
Love our Jules Sous Vide! The flexibility to use whatever size container i need based on what I'm cooking is great! And the app is just great! Use the recipes all the time and food comes out just as advertised!
April 19, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Laura! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Great Product, Great Customer Service!
I've been looking at the Joule ever since it was announced, trying to decide if I really NEEDED to get one. Then we bought half a cow from my wife's uncle, and I decided that I didn't want to take any chances on ruining any steaks, so I took the plunge. I have to say that this is one if the best cooking related purchases that I've ever made. I've made some of the best burgers and steaks that I've ever tasted in my life. I've also been making my own yogurt and egg bites that everyone in the family enjoys. Pork chops and chicken are juicier than I've ever been able to get them grilling or even baking. I even made the Creme Brulee for dessert one day and it was spectacular.
Then the silicone pad on the bottom of the foot fell off after a 24 hour pulled pork-a-thon (which turned out fantastic, I must say). I contacted Chef Steps and had a new foot in a few days. I'm as impressed with their customer service as I am the Joule!
I can't wait to keep trying new recipies, both step by step through the app as well as from recipies I find on the web.
If you're on the fence about buying a Joule, I urge you to take the plunge and get one. You will NOT be sorry!
April 19, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Gene! We’re glad to hear that you’re loving your Joule and really appreciate your thorough review!
We’re always here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
very pleased with the joule sous vide
very pleased with the joule sous vide. fast, effective, efficient and small. highly recommended!
April 19, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Marcus! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Excellent product,.Love the results
Excellent product,.Love the results. Spreading the word!
April 19, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Bob! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
We’ve had the Joule since November
We’ve had the Joule since November. No complaints. All we have cooked with it has come out delicious. Tonight we try burgers. Can’t wait!
April 19, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Melizza! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Chefsteps feels like family
Chefsteps feels like family. They are super helpful, casual and a little bit irreverent. Their recipes leave nothing out. If you can read, you can prepare any dish they've come up with. And there are SO MANY recipes! Yep. Love 'em!
April 19, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Peter! We’re glad to hear that you’re loving your Joule and really appreciate your kind words here!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
It’s outstanding
It’s outstanding. The app really has everything dialed in and makes cooking thing how you want them effortless .
April 19, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, James! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Happy to Help
Occasionally sends emails with good ideas and recommendations. Easy to use and if you've got any questions the team at Chefsteps is very accessible and ready to help.
April 19, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Michael! We’re glad to hear that you’re loving your Joule!
We’re always here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Premium pointless
Premium pointless. Expected more than what i can find anywhere on web
April 19, 2018
Unprompted review
Reply from ChefSteps
Hi Bob, thanks so much for the feedback here and we'd definitely want you to be happy with Premium. We're so sorry to hear that you've found it lacking and if you'd be willing to open a support ticket by emailing us at customerexperience@chefsteps.com, we'd love to make this right.
-Ellen with ChefSteps Customer Experience
Great Information - Very Entertaining Presentation
I've very much enjoyed working with ChefSteps in connection with the purchase of my Joule sous vide stick.
April 19, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Derin! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
The base on my Joule broke off from…
The base on my Joule broke off from over use. ChefStep sent me a replacement part. The second time the epoxy that holds the grey threaded piece for the base came off. ChefStep replaced it with a new Joule. Overall I think this Joule sleek and sexy unit. But lacks performance if used every day.
April 19, 2018
Unprompted review
Reply from ChefSteps
Hi Eric, thanks so much for the feedback here! We're so sorry that you experienced issues not once but twice! While rare, this is a super frustrating experience and we really appreciate you being willing to give Joule another try in spite of things.
-Ellen with ChefSteps Customer Experience
I like the size of the Joule
I like the size of the Joule because I can travel with it in my backpack. It heats water fast and is pretty quiet too. I had no problem so far with my Joule. I almost never follow receipes but those sent by ChefSteps are very inspiring and give me ideas. One thing I would like is the ability to associate notes with the cooking history because knowing that you cooked something 3 months ago at 145°C for 9 hours does not help much if you use it a lot. If I could wrote "Fish" or anything, it would help to remember (next app update maybe?). Sous vide involve some trial and error process before getting to perfection so adding note would help.
April 19, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Charles! We’re glad to hear that you’re loving your Joule and really appreciate your feedback here!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
ChefSteps always pushes me to try new…
ChefSteps always pushes me to try new recipes and their videos make everything exceptionally simple. I don't use the Joule as often as I could. I get a bit lazy when it comes to the setup and often don't leave enough time for the cook. However, when having a small dinner with friends or a large dinner party the Joule always produces a show-stopping meal. I also highly appreciate the "Other People's Ideas" series. I've made several of those recipes and each has come out excellent.
April 19, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Tatum! We’re glad to hear that you've enjoyed your Joule and love hearing that you have been experimenting in the kitchen!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Great product!
Never had any problems! We were addicted to cooking turkey breasts sous vide, which is the best we've ever had it! Such a great product. We just vacuum our food and freeze it. When we want to cook, we pop it in cold water in the morning and turn it on with our app at the right time during the day and come home to prepared food. So convenient!
April 19, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Elena! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
The Joule is great and ChefSteps is…
The Joule is great and ChefSteps is awesome! I have made many, many wonderful recipes using both. I do wish that the app was a little more comprehensive. For example, the app has the recipes but not the complete steps for the recipes. Also, for the times that I'm experimenting and discover the perfect SV time and temperature, it would be pretty awesome if I could enter it in the app and store it for future use, like in a file marked custom, or whatever.
April 19, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a review, Alec! We’re glad to hear that you’re enjoying your Joule and really appreciate your feedback here!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
I love ChefSteps
I love ChefSteps! Their Joule is amazing, and the customer service is second to none. If there is any problem, it is rectified right away. The Joule cooks beautifully, and the recipes they provide are really out of this world.
April 19, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Gary! We’re glad to hear that you’re loving your Joule and really appreciate your kind words here!
We’re always here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Chefsteps is amazing
Chefsteps is amazing. It's easy to follow, easy to search your ideas as well as surf for new ideas. The videos are amazingly simple and fun to watch and the steps are written in a way that make it nearly impossible to have anything but great results. Every time I use the app I make something great... and it looks exactly like the video or picture. This never happens with any cookbook.
April 19, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, John! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
My issue is with My Joule
My issue is with My Joule, it is now very loud and will not get to Temperature, and yes, i have cleaned it several times.
April 19, 2018
Unprompted review
Reply from ChefSteps
Hi Josh - thanks so much for your review and for letting us know! We're so sorry to hear that your Joule is not performing as it should be and we definitely want to make this right! If you can open a ticket by emailing customerexperience@chefsteps.com, we'll be happy to assist ASAP. Apologies once again and we'll look forward to hearing from you!
-Ellen with ChefSteps Customer Experience
Joule is the best sous vide tool
I have two sous vide tools but use the Joule exclusively. I like its small size, which allows me to use smaller containers/pots. I've also traveled with it.
April 19, 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Ryan! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
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