Chelsea Peers Reviews 

Fantastic service , I received a the wrong item (it happens sometimes) and within 24 hours I my correct item had been shipped on an express tracking service.

OMG , HOW CAN YOU RUNE A BUSINESS LIKE THAT ?? SHAME ON YOU , WHATS THE PONT TO HAVE SOME NICE PRODUCT , ALTHOUGH YOU HAVE ZERO QUALITY CONTROLS , NO COSTUMERS SERVICES TELEPHONE LINE , AND TO GET AN EMAIL RESPONSES YOU HAVE TO WAIT 1 WEEK 🤦🏻‍♀️👎.
ALSO WITH THE FLEECES LOUNGE WEAR THE GIRAFFE WAS GREAT, BUT THE CELESTE ONE , THE TOP OR THE BOTTOM DO NOT MATCH THE COLOUR .SO YOU FIND YOURSELF WITH A TOP WITH x 2 DIFFERENT COLOUR PALETTES OR THE TROUSERS .
IT LOOKS LIKE DEFECTIVE / SECOND GOODS . THAT IS YOU BUY VIA CHELSEA PEERS OR VIA QVC .IT WAS A FLLECE TOP WITH THE HOOD WITH THE GIRAFFE THAT I WANTED TO BUY THAT WAS ON SALES ON THE WEBSITE OF CHELSEA PEERS , BUT WENT I INQUIRED ABOUT THE DOUBLE SIZING CHESY MEASUREMENTS , FIRSLY THEY GAVE ME THE WRONG SIZING MEASUREMENTS, AND THEN BY THE TIME IT TOOK TO GET BACK TO ME , OVER 1 WEEK , THE SALES WAS GONE , REALLY APPALLING , WHEN I KEPT REPEATEDLY ASKED FOR THE CEO TO CALL ME , I WAS TOLD THE BS 😤STORY THAT DE DO NOT HAVE A TELEPHONE TO CALL , I WANDER IN WICH PLANET THEY ARE LIVING ON ??. THAT'S THE PROBLEMS WITH YOUNG GENERATIONS THAT WANT TO HAVE A BUSINESS WITH ZERO KNOWLEDGE ABOUT HOW TO RUNE A BUSINESS . THE NUMBER ONE FACTORS THAT IS TO PROVIDE A TELEPHONE LINE WITH A GOOD COSTUMERS SERVICES .LETS SEE A LONG THAT BUSINESS WILL LAST AT THAT PAST ??.
OTHERS COSTUMERS HAVE COMPLAINT ABOUT IT TOO VIA QVC .JUST AWFUL NONE EXISTENT COSTUMERS SERVICES AND ZERO QUALITY CONTROLS .I AM NOT A HAPPY COSTUMERS SADLY .

I love Chelsea Peers … it’s by far my favourite pyjama brand … so comfortable, I never want to take them off. My latest pair are so very soft and stylish ..I use them as lounge wear. Put them on in early evening to relax .. amazing . I can’t recommend enough .

What can I say about this service amazing
I sent a email because I had a problem with a item I have not received through Yodel
I got an email within 24hr telling me they were looking into the problem with Yodel
Then sent another email saying they have sent another pair of pj's out which I will receive in 2-3 working day as a good will gesture amazing service.
Plus my partner loves theses pj's she gives them 10/10 she says amazing quality

Where do I even begin! As gifts I wanted to order 4 pairs of pajamas - not a inexpensive purchase. The order would only process in 2 parts so I had to pay 22 euros in delivery on EACH order. I then needed to order another 2 pairs another 22 euro delivery charge. Last year, delivery was FREE. I forgot my password, my bad, the reset link didn't send me a new code, so I had to make another account. Now I have points on two separate emails. The tracking with DPD for all 3 orders is not updated. I keep getting alerts saying 'being deliver on 22 January'. No, nothing received. I cant track the parcels as there is no ongoing local tracking number (I live in Greece). I can't get into the first email address, even now, so can't check for info. I emailed CP and got a reply from an agent called Emily, who told me she would get in touch with DPD, and get back to me. That's another no, with tumbleweeds blowing. Re-emailed Emily but again, no response. So 6 pairs of PJs were ordered, but no goods, or apology, nothing.
UPDATE:
A partial refund of postage, 15 percent off next order! but still no sign of the 3 missing orders, and the same old 'allow 24/72 hours while we look into it for you. I was told this 6 days ago and am now being told it again with the clock starting from today the 27th.

2nd UPDATE: Can the service at CP get any worse! Today I got an automated message saying the goods were being refunded. I didn't want a refund, I wanted the items I ordered, paid for, and have been relentlessly chasing. Some of the items were gifts, and now the other retailer selling the items no longer has them. I am guessing I have had a reply on here as I emailed the company's CEO. I didn't even get an explanation of why I was having a refund. How this company even trades on-line is a mystery to me.

Trying to get hold of customer services is impossible. The WhatsApp link won’t work and there is no way of knowing if the message sent has gone through.
Frustrated as the wrong item has been sent.

I ordered the beautiful blue giraffe pajamas from Chelsea Peers for myself for my birthday (from what I assumed to be the NY store as that is where I was directed online). I wrote to make sure the the sizes at the NY store would still be a UK size. They said yes, and sent the size conversion chart. The chart says a US Size 12 is a UK size 16, so that is what I ordered. Well, what I got was a US size 16. They were way way too big. And they said XLarge, 16. This was definitely NOT a US size 12. When I reached out to customer service email they did not address the fact that either their size chart is wrong or their US store does not use UK size. They just said if I send them back for a refund that I am responsible for shipping fee to the UK along with any taxes, duties, etc. Terrible customer service. If you send someone the completely wrong size from what they ordered, they should not pay for the mistake. Especially after the customer wrote to make sure about size. Never again will I buy anything here.

I love these Pyjamas, they are such good quality and wash well. I am very impressed with how quickly they arrive, I received them the next day.

My wife gave me these pyjamas for Christmas and they are the loveliest pyjamas I've ever owned. They're so soft, comfortable and exceptionally stylish. I can't recommend them highly enough. I purchased a second pair so I've got one to wear when my other set is in the wash. I highly recommend them - the stripe button up long pyjama set in sage green. Wonderful. - Professor Simon Morris

I have always been a massive fan of Chelsea Peers products and regularly buy pjs for presents etc as they’re top quality however recently I had an issue with a purchase and contacted CP. Their customer service was second to non, fast replies and they came up with a solution quickly. A really lovely company who cares about their customers. Thank you Chelsea Peers!

Ordered something and then realised immediately that my partner had already ordered one so emailed customer service within minutes to cancel the order. Was told the next day that it was too late to cancel the order and I would have to pay to return it. Not impressed and won’t use them again.

I purchased two sets of pyjamas in December after washing one of the sets following the recommended 30 degree wash the bottoms have shrunk in length. I have gone on the website to contact customer services and they are near impossible to reach, there is no contact number, the message I sent last night said error with this page once submitted, the watts app link doesn’t work, the online chat says they will be in contact when someone is online and I sent an email this morning but am unsure if it actually sent!
I’m very unhappy as they are not the cheapest of pyjamas and after one wash this should not have happened.

If I could vote no stars I would. The fabric is thin and stretchy and feels really cheap. No way the quality you would expect for the price. There sizes are a joke the adult pyjamas are big enough to fit 3 people in them and I brought my Yorkipoo the sizes bigger in them because she has health issues I like them to cover all her back so I went with the cockapoo size pyjamas knowing she is half the size of one of them so this would be big and baggy on her.
The size I received there is no way a cockapoo would fit in this unless it was afew week old.
You be lucky for it to even fit a chihuahua.
Contact them once I seen them to get them returned and they want me to pay postage and no refund. The items I received was nothing like they state and not worth the money. A big NO from Mr I definitely won't buy again or recommend

I ordered a pair of pyjamas for my daughter, they arrived by post this morning.
I was staggered that they had actually made it to her given the state of the box.
Part of the reason for buying these fairly expensive pyjamas was that they should have arrived beautifully boxed; this was not my experience.
The end of the box was missing and the items shoved in.
Neither special or what I’d paid for.

I have just received notification of a £3.95 refund as a gesture of goodwill for the packaging costs incurred. Not overwhelmingly generous, however, a gesture nonetheless. Thank you.

I had a really good customer service experience recently with Chelsea Peers. Prompt responses, dealt with immediately and professionally. Must be applauded.

Men Beware. I was given a pair of men's pyjamas for Christmas but it was not until I put them on I realised there was no slit at the front to allow easy weeing. I contacted the firm and was told in a prompt reply that none of their men's pyjamas have this feature but since I had tried them on was not allowed to return them. I would NOT advise any man expecting normal pyjamas to buy these. I have written to the firm suggesting it would be very helpful if they indicated very clearly on their website that none of the men's pyjamas have the slit at the front and to make sure also it is in the packaging so that men are warned before they put them on and so are able to return them if not suitable. It is a shame as the materials is very comfortable but I would not buy them.

The Christmas pyjamas I bought online from a marketplace made of polyester, which I only noticed later—my fault. It makes both me and my husband sweat. My daughter wore it for a photo but didn't want to wear it at night because it's not comfy. Last but not least, the neck became misshapen after washing. Too late for me to ask for a refund. But you don’t waste your money on these product you cannot use

Bought a Christmas set from M&S which was so comfy so bought the Nutcracker set directly from Chelsea Peers site. Lovely soft pj's. My only disappointment is the attention to detail in the lining up of the pattern as the sleeves and around the neck are not equal and this makes them look cheap which of course they are not. I really feel that the attention to detail was not there and this isn't good enough for a pair of pj's this pricey.

These are terrible quality- sorry - the polyester fabric is awful. It was my partner who bought them as a surprise.
Who likes polyester pyjamas?! Yuk.

I have the vibrant red pjs with giraffes on them. The pjs look gorgeous and appear high quality however sadly they dyed our bedsheets red when I wore them!