Chemist.co.uk Reviews 6,312

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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See what reviewers are saying

Rated 5 out of 5 stars

Monarch Independent Chemist Coventry Canley A brilliant little chemist which kept my husband and I going through COVID and onwards. I'm writing this review as I move to another part of the UK an... See more

Rated 2 out of 5 stars

Ordered and paid for quantity 6 of a product but only quantity 5 were inside the pack when opened. E-mailed the vendor on the day of receipt, over two weeks ago, lodging my complaint but have heard no... See more

Company replied

Rated 5 out of 5 stars

Arrived within time frame. All products look good. The packaging was the right size for the goods and was actually recycled from some banana shampoo! Love it. Economy and environmental credentials wit... See more

Rated 5 out of 5 stars

Arrived much faster than expected. This was for an item that I had previously purchased elsewhere, but now seems to be out of stock everywhere, except here, and was cheaper than I had found them befor... See more

Company details

  1. Health & Medical

Written by the company

Our pharmacy business has been operating on the High Street for over 75 years and is now run by third generation family. Although we serve our local community through our pharmacy premises in Whitworth, Lancs, in 2014 we set up our award winning multi-channel business and we have a presence on most major online platforms as well our own online pharmacy.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 1 out of 5 stars

No response for 24 days! Multiple attempts.

I am waiting on a response from Chemist.co.uk for over 3 WEEKS! What is wrong with their customer service?
I have purchased a product on the website that showed a different picture, cover and ingredients from the one I have got. Have been trying to contact them but I get no reply!

July 22, 2022
Chemist.co.uk logo

Reply from Chemist.co.uk

Hello,

We can confirm that your email was replied to as below,

Jul 01 11:32
(assign)
Hi

It appears the product formula has recently been update.

Unfortunately we are unable to send a replacement on this occasion therefore I have attached a pre paid return label should you wish to return the item for a refund.

Kind regards
Abbie

There was also a prepaid returns label attached to this email for the return of the unwanted product.

We have emailed this to you again.

Regards
Isla

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Rated 5 out of 5 stars

Arrived within time frame

Arrived within time frame. All products look good. The packaging was the right size for the goods and was actually recycled from some banana shampoo! Love it. Economy and environmental credentials without going OTT.

July 14, 2022
Unprompted review
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Rated 5 out of 5 stars

Oval cotton pads…

The oval cotton pads are the best that I have found. Most disintegrate when used, but these remain in tact and are excellent in product and value Have used on numerous occasions and never had a complaint.

July 11, 2022
Unprompted review

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