Chemist Connect Reviews 1,233

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the fast delivery service and the excellent prices offered. Many people appreciate the wide selection of products, including items that are hard to find elsewhere, and find the ordering process straightforward and easy. The quality of the products received is also frequently highlighted as a positive aspect of their experience. However, some customers also noted issues with their orders, including receiving incorrect items or colors. A few other people also felt that delivery times could be unexpectedly long, with some experiencing delays in dispatch or receiving their packages later than anticipated.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting its speed and... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, highlighting... See more

Product

People report positive experiences with product, often highlighting good quality and reasonable prices. Many... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick and efficient... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the competitive and reasonable... See more

Based on these reviews

Rated 5 out of 5 stars

The lay out on page is fantastic. It's very straight forward. Perfume is alot cheaper here. Delivery was very fast. Absolutely thrilled with my purchases. And I will soon be ordering more. Absolutely... See more

Rated 5 out of 5 stars

the range of products is huge, the specific product i wanted is hard to find online, but chemist connect had it and plenty of it. there was no delay in getting my package also, I ordered it on a Thu... See more

Rated 5 out of 5 stars

Bought Menopace Plus, after periods messing for 6 months, they are back like clockwork, no sweats or mood swings so win, win.

Rated 5 out of 5 stars

Great low product prices compared to e.g. Boots. Availability of products that are not available on the shelves in other pharmacies. Very fast delivery of the order.


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Who takes 10 days to deliver domestically in 2025 !

Delivery took 10 days to delivery domestically !!! Ordered vitamins in advance of running out . By the time they actually arrived I’d been out for a week . Dispatch email it’s actually a dispatch it says “being prepared “ and will be “ dispatched soon “ No tracking . No tracking for a reason as DPD didn’t even pick up the package for 8 full days . Sort out your logistics . AVOID .

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service
Prompt delivery, well packed and exactly as ordered. Added to that is was good value for money.

August 21, 2025
Rated 1 out of 5 stars

When i placed the order it said if the…

When i placed the order it said if the order exceeded a certain amount the delivery charge was free. My order did exceed the stated amount and when i got to where i had to pay i was charged 4 99€ extra. I was very unhappy with that. I had intended to order several tubes but wont if you cant explain why this happened. Regards. Pat Devine

August 26, 2025
Chemist Connect logo

Reply from Chemist Connect

Hi Pat,

Thank you for your purchase. As stated on the website, free postage is available on orders above €40. In your case, your order value was €22.99 and therefore a shipping fee was applicable.

Thank you

Aaron

Rated 1 out of 5 stars

Do not use this site.

Prices might be decent, but overall experience is horrible. 1 week since ordering and not only have i not received the order its still not even been shipped. If you dont mind long delivery times then maybe its fine to use this site, but if you expect a normal service for online purchasing then dont.

Side note 2 emails sent and haven't even been responded to, to add to the glorious customer experience they offer.

August 29, 2025
Unprompted review
Chemist Connect logo

Reply from Chemist Connect

Darren

Darren

Apologies that your order was lost by the courier. A full refund was provided.

In relation to no communication, I can see that numerous emails were sent. These include to confirm the order, to confirm the dispatch and another to acknowledge your query as to the status of the item. On getting confirmation from the courier that the item couldn't be located we processed a refund immediately and a further email was sent to confirm this. If you have not received these they may be blocked by your email provider or in your junk folder.

Thank you

Chemist Connect

Rated 3 out of 5 stars

Good Products, But Customer Service Needs Improvement

I recently made a purchase and was pleased with the products I received. However, my experience was overshadowed by delays and a lack of support. It took 2 weeks from order date to delivery, which seems long for an order made within the same country. I emailed customer support 9 days ago regarding my order and have yet to hear back. This lack of communication is disappointing.

August 16, 2025
Rated 5 out of 5 stars

Reliable and appreciated

My order arrived within the timeframe promised and was very reasonably priced. Whenever I need to replenish my product I'll return to your chemist! Thank you for your reliable service and for existing :)

August 21, 2025

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