I have been with this company for nearly 7 months now to receive Mounjaro for weight loss. They are a good reliable , safe company and very efficient. Any e mails are responded to promptly and I’ve es... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The direct telephone experience was great and Medina who took the call was lovely and provided the help I needed The online chat line is a series of repetitive questions ..long winded and goes now... See more
Company replied
I have been with Chequp for a few months and I'm slowly but surely losing the excess weight I have carried for decades. Surgery didn't fix it, willpower didn't fix it. Thankfully Mounjaro came along.... See more
Company replied
This company is amazing. You get so much support from all angles - free membership of Weightwatchers and loads of inormative emails and advice. Just had a long call with my personal nutritionist Jah... See more
Company replied
Company details
Written by the company
CheqUp provides safe, clinically led weight-management treatment with friendly, personalised support. Our UK-registered clinicians offer tailored assessments, ongoing guidance, and trusted medications delivered quickly and discreetly. Every patient receives free access to the WeightWatchers app and unlimited appointments with our health coaches, making your journey simple, supportive, and truly effective. We’re here to help you feel your best — every step of the way.
Contact info
United Kingdom
- help@chequp.com
- chequp.com
4.4
Excellent
14K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chelsea is fantastic- so friendly and…
Chelsea is fantastic- so friendly and super efficient.
March 10, 2026
Unprompted review
Reply from Chequp
Good afternoon Helen,
Thank you for taking the time to share your positive feedback. It’s wonderful to hear that you found Chelsea to be both friendly and efficient. Your kind words mean a lot to us and will be shared with her and the team.
Best regards,
CheqUp
Reply from Chequp
Hi John,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
I had a great experience with CheqUp
I had a great experience with CheqUp. The service was quick, efficient, and very easy to use. What stood out the most was the excellent customer support. Haleema was incredibly helpful, responsive, and professional throughout the process. She made everything clear and ensured my query was handled rapidly.
Overall, a smooth and positive experience. I would definitely recommend CheqUp to anyone looking for a reliable and supportive service.
March 10, 2026
Unprompted review
Reply from Chequp
Hi Jane,
Thank you for getting back to us and for sharing your wonderful feedback.
We are truly delighted to hear that you had such a positive experience with CheqUp. Your kind words about our service, and especially regarding Haleema's professionalism and support, mean a great deal to our team. It's always our goal to ensure your experience is smooth, efficient, and supportive.
If there's anything else I can do for you, please let me know.
Best,
CheqUp
Listened to my journey
Listened to my journey , helpful backed up conversation with emailing resources . Felt proud of my success
March 9, 2026
Unprompted review
Reply from Chequp
Hi Alison,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
I cannot thank you enough for all your…
I cannot thank you enough for all your help and consistency with my weight loss journey. Help always there
March 8, 2026
Reply from Chequp
Hi Audrey,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Clare is a fantastic coach
I think having coaches was a brilliant move. I can highly recommend Clare who is not only very competent but incredibly warm and encouraging. Her feedback is always honest and genuine.
March 8, 2026
Unprompted review
Reply from Chequp
Hi Amina,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Tilly
Tilly was consistent, helpful and very knowledgeable,she has the ability to get me to understand things by coming from a different angle
March 9, 2026
Unprompted review
Reply from Chequp
Hi Alan,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Reply from Chequp
Hi Jane,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Highly recommend
Fantastic company, really recommend them. Very supportive and helpful when trying to order. I like the support you revive too when you sign up with them. Everything is always delivered on time and well packaged with clear consisce instructions. The team are always on hand if you are struggling with anything. Medina was really helpful when I couldn't unpause my subscription and struggling to re order, she was so polite and friendly too. I've lost nearly 4 stone 7lbs since starting in September 25 and the benefits have given me my life back. Just all round a brilliant company
March 9, 2026
Unprompted review
Reply from Chequp
Hi Helen,
Thank you so much for sharing your positive experience and leaving a 5-star review! We’re thrilled to hear that our team, and especially Medina, could support you so well with your subscription and orders. We will be sure to pass your kind words on to her and the team.
Congratulations on your amazing progress - losing nearly 4 stone 7 lbs is a huge achievement, and we’re so happy to have been part of your journey. It’s wonderful to know that our service, clear instructions, and timely deliveries have made a difference for you.
Your feedback really motivates us to keep providing the best care and support to all our customers. If you have any other questions or concerns, please do not hesitate to reach out to us - we are always here to help.
Best,
Chequp
Successful first call with…
Successful first call with nutritionist. Very friendly and kind lady answered lots of food questions for me, extremely knowledgeable, I learned lots. Very grateful 🙏
March 6, 2026
Unprompted review
Reply from Chequp
Hi Jason,
Thank you so much for your kind words! We’re thrilled to hear that your first call with our nutritionist was helpful and informative. Our health coaches are here to support you every step of your journey, and it’s wonderful to know you learned so much and felt supported.
We’re grateful for your feedback and look forward to continuing to help you reach your health goals with Chequp Health.
Best,
Chequp
Sashana has been extremely professional…
Sashana has been extremely professional and prompt with my endless questions today. Thank you
March 8, 2026
Unprompted review
Reply from Chequp
Hi Tracy,
Thank you for taking the time to leave such a lovely review.
We're really pleased to hear that Sashana was able to assist you and provide prompt, professional support while answering your questions.
We'll be sure to pass your kind feedback on.
If you ever need any further help, our team is always here to assist.
Best,
CheqUp
Perfect Support for Staying on Track After Weight Loss
I had an absolutely amazing chat with Clare! From the moment we started talking, she made me feel comfortable, supported, and truly understood. I’ve already lost weight and was looking for guidance on maintaining my progress, and Clare was incredibly encouraging and knowledgeable.
She listened carefully, offered practical advice, and helped me feel confident about maintaining the results I’ve worked so hard to achieve. Her approach is positive, supportive, and very motivating.
I left the conversation feeling reassured, inspired, and much more confident about continuing my healthy habits long term. I would highly recommend Clare to anyone looking for supportive and knowledgeable guidance with weight management. Thank you, Clare!
March 8, 2026
Unprompted review
Reply from Chequp
Hi Abbi,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Safe, reliable company
I have been with this company for nearly 7 months now to receive Mounjaro for weight loss. They are a good reliable , safe company and very efficient. Any e mails are responded to promptly and I’ve especially had excellent communication from Sashana. They are not the cheapest company for Mounjaro but their service has added benefits like 1:1 video exercise sessions from trained instructors and access to clinicians and support staff during your weight loss journey whenever you need it. Their website is easy to navigate and you do feel you have got support. They are not just a take your money and dispense company. The back up is there 24/7 if you need and want it.
March 8, 2026
Unprompted review
Reply from Chequp
Hi Bronwen,
Thank you for taking the time to leave a positive review - we’re really glad to hear that you’ve had a good experience with CheqUp.
If there’s anything we could have done to make your experience worth 5-stars, we’d love to hear your thoughts. Your feedback helps us keep improving the service for all our clients.
Kind regards,
CheqUp
Excellent ALL ROUND!
From start to finish, very easy company to deal with. Simple navigation on website. Good discount codes and further ones if you recommend a friend. They keep in touch. Easy reorder process and customer support is excellent. Meds arrive quickly too.
March 7, 2026
Unprompted review
Reply from Chequp
Hi Olive,
Thank you so much for your kind review!
We’re delighted to hear that you found our website easy to navigate and that the ordering and reordering process was simple and convenient.
It’s also great to know that you’re enjoying our discount codes and referral program.
Our team works hard to keep customers informed and provide fast delivery along with helpful customer support, so your feedback truly means a lot to us.
We’re very grateful for your recommendation and look forward to continuing to support you in the future!
Thanks again for taking the time to share your experience.
If you require any further assistance, please don’t hesitate to reach back out to us.
Best,
CheqUp
Thoroughly knowledgeable coach and very…
Thoroughly knowledgeable coach and very able with suggestions and insights. Would recommend to anyone trying to loose weight
March 7, 2026
Unprompted review
Reply from Chequp
Hi Alessandra,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Shasana was extremely helpful and…
Shasana was extremely helpful and efficient
March 7, 2026
Unprompted review
Reply from Chequp
Hi there,
We’re delighted to hear that you’ve had a positive experience with Sashana. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Reply from Chequp
Hi Candida,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Exceptionally helpful!
I had a concern about a bruise arising from my weight-loss injection today. I sent an email, not expecting a reply until after the weekend. But Sashana wrote back within the hour. She addressed my concern about the bruise and also sent detailed answers to my other questions. Exceptionally helpful!
March 6, 2026
Unprompted review
Reply from Chequp
Hi Michelle,
Thank you so much for your kind words!
We are really glad that Sashanawas able to get back to you quickly and help put your mind at ease.
It’s completely understandable to have questions or concerns, especially when it comes to something new like weight-loss injections, so we are always happy to help and provide as much information as possible.
We truly appreciate you taking the time to share your experience, it means a lot.
If you ever have any further questions or need support, please don’t hesitate to reach out.
Best,
CheqUp
As usual
As usual, Goda is an absolute star! She always offers sound advice and encouragement with a smile. She's super knowledgeable and guides you on even the smallest thing. She is such an asset to have on this journey!!
March 6, 2026
Unprompted review
Reply from Chequp
Hi Lauren,
Thank you so much for your wonderful review! We’re thrilled to hear that Goda has been such a supportive and knowledgeable guide on your journey. We will be sure to pass your kind words on to her and the rest of the team - they will be delighted to hear this!
Our team at CheqUp Health strives to provide encouragement and clear guidance at every step, whether you’re using Wegovy or Mounjaro, and it’s fantastic to know that her support has made a difference. If you have any other questions or concerns in the future, please do not hestate to reach out - we are always here to help.
Best,
Chequp
Would definately use chequp again if…
Would definately use chequp again if needed. Excellent communication, guidance and support. Easy to order and very good at explaining each step of your journey.
March 5, 2026
Reply from Chequp
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our communication, guidance, and support excellent, and that the ordering process for Mounjaro and Wegovy was easy to follow.
It’s fantastic to know you would use CheqUp Health again - we really appreciate your trust and look forward to supporting you on your health journey in the future.
Best,
Chequp
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