Cherry Lane Garden Centres Reviews 

Rubbish 😡😡I’ve tried to cancel an item I ordered…. I was told it was to late , so to refuse delivery, which seemed madness, but that is what I’ve done.
You can’t get through to customer service on the phone, on hold for over an hour!!
Let’s see how much of a fight I have to get my money back .. oh surprise they took that quick enough!!
Lesson learnt, read reviews before purchasing!

I bought a garden set last year practically 8 months ago, I waited months for this set.
We have had hail today and the tables smashed. They didn't have nothing to say basically it was my fault my table was in my garden. The set was 320 pound I've not even had it a year.

My husband and I visited today for lunch, there was no problem with the food or service. That said, where we sat (table 6) had a nasty smell, which after smelling for a while we put down to a dead mouse. On mentioning this to a waitress she informed us that you already knew of the problem but where unable to get to it.!!!! we did notice a couple of air fresheners close to where we were sat. Please sort this out a.s.a.p

I initially loved the garden centre and the staff were so friendly, however customer service is appalling. I purchased a duvet set that when washed fell to bits. I emailed customer services three times, I called customer service twice. Eventually after three months I received a reply to my email saying that it was too late to refund due to out of time scales. Sadly I wouldn’t buy anything again from here

We waited 3 weeks for some rails to arrive. On asking why we had not received we were asked to contact their supplier as the goods were shipping direct from them. Apathy on their part being the word I would use. We declined chase their supplier and left it in their hands. Did not come back to us and ordered is now cancelled. Remains to be seen if we actually get our money back.

We were fighting hard not to blast this out on Gill's instagram can we say. Then realised we were not alone in the complaints department! The staff up to our most recent visit today have in main been friendly but we have not been to our local centre for several months. Please be warned if you have any disability or a young person who needs a break mid shop, DO NOT visit this centre without a car, so sorry anyone who is trying to do the climate change any good by travelling on the bus or had to give up car for medical reasons!
Yes they supply a café, staff who today were not at their customer facing best or the training is abysmal? You are not allowed to have the choice to leave your shopping outside or inside the café, we were told, it WILL be moved, at this point we felt like criminals! We could read the sign thank you! God help anyone who struggles to! So, if anyone travelling alone uses the toilets which are in same location as café, they are supposed to finish all shopping first and then go to loo,( as you cannot leave shopping outside on that wall remember?) We tried to explain that we did not have a car whereby we could go pay for the items in the basket and go put into the boot then continue to shop, but was unable to get our message across to the staff who did not seem to understand the concept not surprisingly or just did not want to know, and gave standard excuse which I am normally understanding of,' just doing my job, yes but quite badly'. When I asked if the centre ran the café, the member of staff just said yes, but no other enquiry, like basics, is there an issue? We have spent all we will here and will never recommend them again. AWFUL..it is not about just us, it is anyone who has someone they may need to take out for a break, a carer having a well earned break, how uncaring one company can be in such a community with limited access. Clearly no one is bothered for their jobs...let alone local folk. I had to ring and get owners name and address as no indication online I wonder why? P.S. Just have a set of shelves on wall to sit baskets on like lots of other professionally run garden centres do. That is IF you have customers when everywhere else is opened up.

Attitude stinks, the food on the cafe was appalling, what has gone wrong, proberbly bad management.

Received a supposedly new TV unit which had been delivered via Parcel Force. Firstly, the box came damaged and secondly when opening the box to check the item all I can say is this was a disgrace and unacceptable from chips to cracks on the wood as well as a missing screw from the hinges. Black hand marks and a red stain on the side of the unit, clearly no quality checks from the store when sending and poor quality. I have emailed customer care with photos of the damages, but had no response and would like a full refund or I’ll be escalating this through PayPal.

We took our Grandchildren to see Santa (which we have done for the several years) he wasn’t very friendly, asked personal questions to myself and wife which had nothing to do with Christmas. He was judgmental with his comments and made the children very uncomfortable and comments that he could not adhere to.
Tried to contact customer services by email but there is no complaints contact unless it’s by phone. will definitely not be going there again.

Don't order from here, got sent totally wrong order. Rang to complain told I would get email within hour to confirm what was going to happen, no email called another two times to be told the same thing, a week later they send an email saying they will send the correct item if they still have one. This was supposed to be a Xmas present, replied and told them not to bother and would never use again. Customer service is absolutely discussting. DO NOT USE.

Horrendous customer service - have no care for the customer at all. Ordered a log store - 4 weeks delivery time - no communication when then changed to 16 weeks - so I will be able to store logs in the summer - thats great - NOT. Still trying to get a refund and help - AVOID AT ALL COSTS

I wouldn’t reccomend purchasing anything which might result in a return/refund because customer service team is practically non existent- several emails sent yet none have been replied to regarding a refund , will be writing to trading standards, ombudsman and the directors listed on companies house- I believe a lady called Laura works with customer service/head office - I think the team require retraining. I would recommend shopping and booking events elsewhere such as Webb’s who has amazing customer service

Cherry Lane Towcester Father Christmas . What a brilliant experience went there today with my grand daughters Annaleigh and Harriett the best father Christmas ever he took his time with the girls we all sang a song and he got the elve Molly to read the children a Christmas story he chatted to them about Christmas day he talked about the reindeers he took time to allow us to take pictures and then he gave the girls a gift. Then he chatted some more ! A very kind and thoughtful father Christmas . Highly reccomend .

Our first visit to Pendock Lane Garden centre was a total disaster. My wife and I were met at the tills by a real life Cruella De Vil , who verbally abused me in front of all others over a very trivial matter. We departed before matters escalated. Back to Moors Garden Center for us.

i bought few storage boxes, all received damaged one of their customer care manager(Laura) emailed me very rudely that i have to pay for the shipping along with a policy link of their terms and conditions on return, after a bit hassle and few lengthy emails to them they refund me and ask me to donate the damage boxes to charity, again one of their customer care manager(Rachael) again emailed me and ask me to refrain from placing any orders with them as if i was going to use them again. what a dumb management they have, asking their customer not to order with them again. so furious and disappointed

Terrible customer service.

When ordering online we didn’t realise PayPal had altered our delivery address. We saw our mistake immediately and tried to contact customer service via phone, email and on online chat to amend or cancel the order.
2 days later the order was dispatched without the address correcting.
We were then emailed by customer service and told that we could just refuse the delivery and receive our refund. The delivery left the 3m box of garden furniture in front of our old terraced house without a signature, approval from the residents, ready to be damaged or stolen and at minimum a huge inconvenience. We had to then wait 5 days before customer service responded to our numerous calls and emails. By which time we had had to sort the huge delivery ourselves. Unable to put it in a car we are now out hundreds of pounds, have had a huge stress and are unbelievably disappointed with the terrible service.
We received an email offering us 10% discount on our next purchase and with no apology at all. If you do buy from here do not rely on any kind of customer service.

Ordered a new patio set which was required in 7 days for a birthday party, Customer service (Abbey) went above and beyond to make sure the order was delivered in time. Patio set was well packaged and exactly what we wanted. No issues at all.

Avoid this company. Damaged products delivered and had to open PayPal case to even get any response (response only came through PayPal). Company offered a full refund upon me returning the product (nearly 30kg) with no offer of return postage cost. Never worth the hassle dealing with this company.

Croft 4m x 3m Farwell Charcoal Pergola Summer Garden Gazebo - Product is excellent, a great addition to the garden. There was an issue with the delivery, the box split so the bolts were missing, this was not the fault of Cherry Lane, it was the courier's error! Cherry Lane were very quick to send out the new bolts. Would recommend the pergola and Cherry Lane. Great price!

I bought the Mercia 6 x 3 Overlap Pent Tool Shed - Windowless back in March. They delivered the shed efficiently just before I went on holiday, so didn't review the quality until 15 days after receiving the item. It was appalling quality, with holes and splits in every wood panel, ripped felt, doors with serious damage marks and nails/screws unfit for purpose. I raised this with them as a faulty product, and after a very long and drawn out debate, they refused to do anything about it, saying I was outside 14 days (consumer rights say 30 days for a faulty product. In the end I had to pay someone to make something of it. I would avoid these guys at all cost. The product was of awful standard, and their customer care useless and unlawful. If it was more money, I'd have taken them to the small claims court. I suppose if you buy cheap, you buy twice! I won't make that mistake with these guys again!