ChesQuin Interiors Reviews 197

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I ordered a cabinet on 05/12 and haven’t received it. Emailed, called and nothing. I wish I had read the reviews before ordering. Useless company that must be scammers!

Rated 1 out of 5 stars

Company appears to have gone bust despite taking £1.5k for a sideboard we are yet to receive (was due to be delivered in December 2022). Phone calls, emails, Instagram messages all going unanswered.

Rated 5 out of 5 stars

Over the moon with the furniture, we ordered the chestnut diamond carved console table (which is also perfect as a small dressing table!) and matching bedside tables. The communication from Heather wa... See more

Rated 5 out of 5 stars

Just purchased this amazing lamp, looks stunning in my Dining room. I'm over the moon, sush a change to receive excellent service, from start of order, received in 5 days, packed well, and fast del... See more

Company details

  1. Furniture Store

Written by the company

ChesQuin Interiors provide home decor and furnishings to suit any budget. Interior Design and Personal Shopper Services available to source unique furniture Large Selection of Affordable Luxury Sofas, Beds, Dining Tables, Chairs, Home Scents and Accessories.


Contact info

3.4

Average

TrustScore 3.5 out of 5

197 reviews

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Rated 4 out of 5 stars

I am very happy with the Service!

I am very happy with the Service and Communication I have received from Chesquin. They handled the delay I experienced very well. The item has now arrived and is waiting to be unpacked (by my wife!). I will be recommending you to friends.
Thank you,
Best Regards
Kevin Crouch

January 14, 2022
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Reply from ChesQuin Interiors

Thank you for your review

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Rated 5 out of 5 stars

My order arrived within three days of…

My order arrived within three days of purchase, I was kept up to date with the dispatch, transit and arrival date. The product arrived boxed perfectly and with lots of care and attention to make sure that there was no possible damage during transit. The product is excellent, as described and excellent quality. We loved the material bag used for the nuts and bolts.

January 13, 2022
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Reply from ChesQuin Interiors

Thank you for your kind review

Rated 2 out of 5 stars

Ordered an item online

Ordered an item online, said it was in stock. Received an email saying there was no stock, would I be happy to wait. I said yes for a small discount (<10%), waited two days for an answer and couldn’t facilitate… overall quite poor and disappointed

January 13, 2022
Unprompted review
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Reply from ChesQuin Interiors

Thank you for your review Tom.

As explained by email when we updated you regarding your order - our stock levels are automated with our suppliers and updated several times a day to enable us to offer the most accurate information for our customers. Because it is not a live system but updated several times a day sometimes stock can change in between the updates.

You requested a discount and again as explained due to our minimal margins to enable us to be competitve with our competitors even a small discount on some particular items would incur a loss. You were processed a refund within 48 hours of us discussing your order.

Apologies if you consider this to be poor customer service but we feel that this was dealt with both professionally and within a timely manner.

Assuring you of our best intentions at all times

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Rated 5 out of 5 stars

My table is beautiful

My table is beautiful, I did wonder as I didn't open it for about 2.5 weeks as the box it came in stunk to high heaven, I was and still am waiting on the chairs from another Co. But the table is gorgeous and was so easy to put together, I love it

December 27, 2021
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Reply from ChesQuin Interiors

Thank you for your review and so happy you love your table.

Rated 5 out of 5 stars

Great furniture for a great price!!!

I have just recently purchased 2 bedside tables and 2 chest of drawers from ChesQuin. There were some delays due to the current worldwide shipping backlog but I was always kept informed of their progress.
The 4 items are absolutely beautiful, arrived in perfect condition and were actually nearly £300 cheaper than the same items from Wayfair. I can highly recommend ChesQuin and will definitely purchase from them again!

December 21, 2021
Unprompted review
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Rated 5 out of 5 stars

Mango Bedside Cabinet

Very good quality and perfect small size for my son's small bedroom. Arrived really well packaged and within 2 days of ordering so very pleased

December 17, 2021
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Rated 1 out of 5 stars

Finally received a replacement after seven weeks

Finally got a replacement for a damaged item after SEVEN WEEKS! Thank you.

PS we were contacted by Chesquin to remove our much more scathing review (which we wrote after four weeks of frustration).

Since they finally replaced our item (after a LOT of hassle by us!), we decided to water down our negative review.

December 8, 2021
Rated 5 out of 5 stars

After having a nightmare with Wayfair…

After having a nightmare with Wayfair (would never sue them again) I found this company who sold the same dining chairs, lovely chap had a chat with me over the phone where nothing was too much trouble , the chairs had been checked so they all matched , arrived on time just perfect, will definitely be using them again. Thank you for an enjoyable shopping experience, Sue Howard

December 7, 2021
Unprompted review
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Rated 4 out of 5 stars

Chestnut Coffee Table

I contacted ChesQuin about the product I was interested in prior to purchasing and received a quick response that day. Purchasing the product was quick and easy but there wasn’t a way of knowing when delivery would be. After a week I contacted them and got clarification on the delivery - I also downloaded the ‘shop’ app which gives you updates. It came a day later than originally stated but that’s fine.

The product itself is lovely (chestnut coffee table), it’s well made and incredibly easy to put together. I would give 4.5 stars if I could but the only reason for not awarding five is there was a bit too much variation in the tone of the wood on one of the drawers, which looks like it doesn’t belong to the rest of the table. I chose chestnut because it’s generally pretty even in tone, so this was a bit disappointing.

December 1, 2021
Rated 1 out of 5 stars

Terrible

Terrible

Spent time researching the company and beds and spoke with several
Times before placing an order due to us moving 100s miles north and wanting to ensure our “hand made bed” arrived on time.

Long story short the lies after this were. Joke - no deliver my for weeks I placed an order in September the bed arrived in November faulty . They accused the courier company and it wasn’t their fault it was actually the supplier and when it arrived the so called hand made bed was badly made and cheap !

Next do a better service and bed

The king size premium mattress from Emma doesn’t even fit the frame of this so called hand made luxury bed.

They are ignoring Klarna and me for a refund !! Would never use this Company - glossy pics are a facade for rubbish items and service Next cost more and do better items !!

November 22, 2021
Unprompted review
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Reply from ChesQuin Interiors

Hi Sh,

Thanks for leaving your feedback, we do take all feedback seriously and can only apologise for any service not received. As you have not provided your order number I am unable to effectively respond to your complaint however if you could email us at hello@chesquin.com so that we can look into this for you. We have not received any complaint relating to the quality of a bed nor received anything from Klarna recently, however please email us and we will look into for you. Thank you

The ChesQuin Team

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