From our initial purchase in Dec 2020 the chess board and pieces became a highly prized gift for our son’s 21st birthday. Beautiful quality products. Sadly our son was burgled recently and ask to prov... See more
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Review summary
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Working with ChessGammon has been an all around wonderful experience. The price was very fair, the product itself is great, and the customer service is exceptional! I purchased a tournament sized back... See more
The order got shipped incredibly fast and my dark wood clock looks incredible! There was a small mix-up with the engraving but it was very easy to reach their customer service portal and have it amend... See more
Helpful and efficient sales team. Originally I chose a 16" board to go with the pieces I'd ordered. They advised me (correctly) that a 20" board would be more suitable for size of the pieces I'd orde... See more
Company details
Written by the company
Chessgammon, as the name suggests, specializes in traditional board games, with a primary focus on chess and backgammon. What started as a modest venture on eBay and Amazon in July 2015 has blossomed into one of the UK’s premier chess companies.
Contact info
Unit 1, Lodge Farm, LE7 9YE, Leicestershire, United Kingdom
- 0116 502 0019
- help@chessgammon.co.uk
- chessgammon.co.uk
4.8
Excellent
407 reviews
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Hasn’t replied to negative reviews
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Amazing Service and Much Appreciated
Amazing Service and Much Appreciate the help!
February 1, 2023
Unprompted review
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Check about the engraving
Ordered a set for my grandson with engraving. The engraving was not there. When asked they said the engraving is on a metal plate and sent separately!
It doesn't make any sense to me why the engraving as the word suggest should be separate from the product or not even on it. In any case they send it to the wrong address as well. Not a good experience here!
February 7, 2023
Reply from Chessgammon
Hi Maj,
Thank you for your review,
We do take your experience very seriously and we at Chessgammon strive to achieve a solution to keep you as one of our satisfied customers. I can confirm the team has dispatched another engraved plate for your Grandson and this should arrive shortly.
Furthermore, if there is anything further we can do to ensure a pleasant experience, please feel free to get in touch.
Help@chessgammon.co.uk
Apologies for any inconvenience caused,
Kindest Regards,
Chessgammon
16" Walnut Board 3" Sheesham Pieces - Perfection
I purchased the Economy 16" board in Walnut with 3" German Staunton pieces in Sheesham. The word economy in this description is something of a misnomer as the set is anything but economy. I assume economy refers to this being the smaller 16" board, which is the perfect size for the space I have available. The Walnut is not a disappointment showing a lovely grain. The pieces and perfectly scaled to the board and weighted enough for stability but not so much as to be a chore. It is just a beautiful set. Chessgammon were great on price, quality and delivery, and clearly have a love of the game. I'd recommend them to anyone looking for a wonderful playing set.
January 31, 2023
Unprompted review
Reply from Chessgammon
Hi James,
Thank you for taking the time out to leave such a wonderful review. This really does help and goes a long long way,
Thank you
Chessgammon
Excellent communications and customer service
Backgammon order very swiftly received and communication very good, with prompt refund, when I made a mistake with my order. Thank you very much - customer service was excellent.
December 9, 2022
Unprompted review
Reply from Chessgammon
Hi Ronnie,
Thank you for taking the time out for leaving such a wonderful review. Really does help!
Thank you
Chessgammon
Good chess set, good people
Good quality chess set. Dog chewed up one of the pieces and they sent out two replacement pieces for free, very happy with the service and will use again
November 28, 2022
Unprompted review
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A absolutely fantastic experience with…
A absolutely fantastic experience with chessgammon, i can truly say they have a level of customer service like no other. They went above and beyond to help me. Also the chess set I purchased 2 years ago is fantastic quality.
November 22, 2022
Unprompted review
Good customer service
I bought a chess box from them and after an issue, with the box, they replaced it without any problems. Their customer service was great.
October 25, 2022
Unprompted review
Reply from Chessgammon
Hello Xavi,
Thank you for the amazing review review, much appreciate your kind words!
Kindest Regards,
Chessgammon
Excellent all round
Very fast shipping, great value for money, and most importantly, excellent after sales service. Thank you!
September 20, 2022
Unprompted review
Reply from Chessgammon
Hi,
Thank you for leaving such a wonderful review!
Regards,
Chessgammon
Amazing quality and service all round
Amazing quality and service all round. Would highly recommend.
September 7, 2022
Reply from Chessgammon
Hi Ryan,
Thank you for taking the time out to share your experience here, we really do appreciate the wonderful comment. Hope you return back to us again very soon.
Thank you
Chessgammon
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Sapele not Mahogany but fine.
I bought a chess set box, which arrived promptly.
Was described as Mahogany, was in fact Sapele but looks fine and is well made so I'm perfectly happy with it.
September 2, 2022
Reply from Chessgammon
Dear Stefan,
Huge thanks for a great review on our product. Our chess boxes are actually crafted from Mahogany wood veneers. Appreciate the comments on the quality.
Kindest Regards,
Chessgammon
Quick dispatch
Quick dispatch, quality, product as described, and awesome prices. I'll definitely use that shop again
August 28, 2022
Reply from Chessgammon
Dear Georgi,
Thank you for taking the time out to leave a review on both our product and service!
Really does go a long long way for the team.
Warm regards,
Chessgammon
Great Birthday gift!
Beautiful chess set I am positive my Grandson is going to love it!! It is beautifully crafted.Delivered with care ,thank you!
August 14, 2022
Reply from Chessgammon
Hello Carol,
Glad to hear this is a present for your grandson, we hope we didn't disappont, A very big Happy Birthday to him from all of us at Chessgammon.
An excellent website
An excellent website, with quality chess sets. Despatch was prompt and well packaged.
Highly recommended and appreciated.
August 13, 2022
Reply from Chessgammon
Dear David,
Thank you for your wonderful comments on our website, alot of time effort and planning has gone into producing a user friendly experience. We hope you play lots of games across the years and create many memories!
Regards,
Chessgammon
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Reply from Chessgammon
Dear Victor,
Thank you for leaving a wonderful review, really does help us continue providing our excellent service!
We are always on hand to help out.
Regards,
Chessgammon
Fantastic service, Great products
Fantastic service, great product. I contacted Chessgammon to check which size of box would fit my sons chess pieces. They were very helpful and I am delighted with the high quality of the box and its capacity to fit the chessmen we have.
July 18, 2022
Reply from Chessgammon
Hello Margaret,
Thank you for the kind words, much appreciated and really helps us grow. Our chess boxes are really made from high quality veneers and are popular among many!
Thank you
Chessgammon
An excellent birthday present for my…
An excellent birthday present for my son. Lovely pieces and board. Arrived exactly when informed.
July 17, 2022
Reply from Chessgammon
Dear John,
Thank you for leaving a 5 star review, we really hope you son enjoyed his new birthday present!
Enjoy!
Chessgammon
Beautiful chess board, stunning piece of art!
Great products, fast shipping, beautiful chess boards.
June 9, 2022
Reply from Chessgammon
Hi,
Thank you for taking the time out to share your experience, much appreciated. We hope you enjoy your chess board, many games to come!
Regards,
Chessgammon
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Quick and professional service.
June 5, 2022
Reply from Chessgammon
Hi Paulina,
Thank you for taking the time out to leave a review and sharing your experience here, we hope to carry on providing the excellent level of service!
Thank you
Chessgammon
Excellent product
Excellent product, and prompt despatch and delivery to Dublin. Very happy.
June 4, 2022
Reply from Chessgammon
Dear Andrew,
Thank you for leaving a thoughful review for our team and sharing your experience, we are glad to helped you through and great to hear we have exceeded expectations!
Regards,
Chessgammon
Reply from Chessgammon
Hi,
Thank you for taking the time out fo leave a wonderful review, much appreciated and really helps us grow further!
Warm Regards,
Chessgammon
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