I would appreciate you with 5 stars. I can't give more stars. Because that's impossible. But I would recommended to all customers to CHI Institute. I set up a multiple purchase with the help of the cu... See more
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I would give you 10 stars plus if I could. The customer service people worked with me as I set up a multiple purchase. The repair people tried extensively to fix my I-9 with an intermittent problem.... See more
Company replied
The new Palm is nothing short of fantastic. It's lighter, easier to hold and position and the adjustability of the settings makes it the easiest Infratonic device ever. My husband and I have a hard... See more
Company replied
Love their products. Innovation and commited customer service. As a practitioner I've used the infratonic line for decades. Invaluable tools. Every home should have one. I sincerely mean that.... See more
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Company details
Written by the company
Our Tribe aspires to enhance their human experience. In order to succeed, our Tribe requires the inspiration to wholeheartedly embrace their struggles and challenge their inner ego. With sincere intention, you can grow physically, emotionally. Once you’ve enhanced your human experience, be the positive change in our world that our Tribe strives to be!
Contact info
Reno, United States
- 8006827061
- support@chi.us
- chi.us
We have been using their devices for…
We have been using their devices for many years and love the results. They have great customer service and we appreciate all the improvements over time.
November 30, 2021
Reply from CHI Institute
Hello DJ,
We are very happy to hear that you have experienced positive results while using the CHI products. We are glad that you have been provided a customer service experience that you are happy with. Thank you for taking time to share your feedback.
-The CHI Team
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Great customer service
Great customer service. Work is done very quickly. They did repairs for me.
November 30, 2021
Reply from CHI Institute
Hello Deb,
We are so glad to hear that you were provided a repair service and customer service that we strive to offer and provide here at CHI Institute. Thank you for taking time to let us know how we are doing.
-The CHI Team
I use my CHI Palm every night on my…
I use my CHI Palm every night on my knee to bring blood to the injury and then I change the setting to sleep and keep it on me all night.
November 29, 2021
Reply from CHI Institute
Hello Nancy,
We are very glad to hear that you have enjoyed your experience with your CHI Palm. Thank you for taking the time to let us know how we are doing.
-The CHI Team
Reply from CHI Institute
Hello Shirin,
We are glad that you are satisfied. Thank you for providing your feedback!
-The CHI Team
We needed a new battery and the…
We needed a new battery and the customer service people made the process easy and simple. We were very pleased with the service and the new battery that arrived quickly!
November 10, 2021
Reply from CHI Institute
Hello Karen,
We are very pleased to learn that you were provided with the customer experience that we strive to provide here at CHI Institute. It is always our goal to make using the product as seamless as possible. Thank you for taking the time to let us know we are providing a service our customers can be proud of.
-The CHI Team
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The Palm is the best infratonic gift to…
The Palm is the best infratonic gift to date. Richard Lee must have a direct connection to the healing power of the Universe. Thank you Richard Lee and CHI Institute.
October 27, 2021
Reply from CHI Institute
Hello Byron,
We are so happy you're having success with our CHI Palm! Richard definitely has a great deal of knowledge, and it's amazing that he's sharing it with the world. Thank you so much for your kind words!
- The CHI Team
I needed a new battery because the last…
I needed a new battery because the last one was defective and CHI insitute knew about this issue. We both had a lot of problems with the unit before the new battery because we did not know about this problem.
Once we called, the issue was quickly resolved. However, a lot happened to us before the call trying to figure out the problem.
October 23, 2021
Reply from CHI Institute
Hello Joan,
We are happy to hear that the new battery resolved the issues that you were experiencing with your machine. We apologize that you were having these issues and for any inconvenience the defective battery caused to you and your loved ones. We are always happy to help and we thank you for the time you took to post this review!
-The CHI Team
I have had a Chi product for many…
I have had a Chi product for many years, I use it on my massage clients and myself on a regular basis. It works well, my folks are pleased, and I am especially...Thank you for your genius. BJST
October 22, 2021
Reply from CHI Institute
Hello Bette,
We are very glad to hear that you and your clients are enjoying your CHI machines. Thank you for taking your time to leave this review.
-The CHI Team
Thank you for your CHI Palm
Thank you for your CHI Palm. I purchased it due to the fact that it supports 3 areas. Of course the sleep mode is great and the overall peace mode. I am so impressed by the healing mode . I did buy the product for myself but over the summer I encouraged my brother to use after chemo treatments and it helped him recover between treatments so much faster and alleviate a lot of back pain. Your product is apart of my everyday holistic lifestyle. Thank so much. Janine
October 18, 2021
Reply from CHI Institute
Hello Janine,
We are so delighted to hear that the machine has been helpful to you and your family. We hope it serves you for many years to come. Thank you for taking time to let us know that you enjoy your CHI Palm!
-The CHI Team
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CHI Palm is an important part of my life!
I'm glad to have the CHI Palm as part of my arsenal to combat the inevitable aches and pains of life. And it's a pleasure to do business with the company because they seem genuinely concerned about my welfare.
I was able to pay for the CHI Palm using my FSA account from work: I had to get my orthopedic surgeon to sign off on a document of medical necessity to pay for it with FSA money, but he was happy to sign that piece of paper....which speaks volumes! This is a great device....it keeps me truckin'!
October 12, 2021
Reply from CHI Institute
Hello Charles,
We are happy to hear that the CHI Palm has been beneficial to you in enhancing your human experience. It's always our pleasure to be of assistance to our customers whenever we can be.
It is wonderful that you were able to have the unit paid for by your FSA from work!
We thank you for taking time to share this review.
-The CHI Team
New Chi Palm
Very happy to discover that I could get a reduction in price for the Chi Palm for sending my older Infratonic 8 back.
September 28, 2021
Reply from CHI Institute
Hello Debra,
We are happy to hear that you are happy with our trade up program.
-The CHI Team
I was very pleased with the results of the repair department.
I was very pleased that the repair department - repaired my unit. I have worked with this wonderful company for years. The company stands behind their products.
September 26, 2021
Reply from CHI Institute
Hello Peggy,
We always love to hear that our customers are happy with their products and the customer service provided to them. Our repair department works very hard to keep our customers machines up and running in tip top shape. We appreciate your years of support for our company and our products and thank you for taking time to let us know that we are meeting your expectations.
-The CHI Team
Long time user
I’ve used CHI machines since the eighties. I’ve purchased each improved version. I’m not sure if I like the battery charged as compared to plug-in models. With each version I purchased 3. One for mom and one for sis. We’ve all used countless times for many reasons and shared with friends.
ALWAYS have excellent results
September 23, 2021
Reply from CHI Institute
Hi Rebecca,
We're always amazed when we find customers who have stuck with our company for so long, and we'd like to thank you for believing in our products for all these years! It's great to know you've gotten good results and found the relief you needed through the many iterations of our Infratonic technology.
-The CHI Team
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the process was so perfect!
the process was so perfect!! It is easy convenient. I have been with your company for a long time. so nice!!
September 15, 2021
Unprompted review
Reply from CHI Institute
Hi Emma,
Thank you for sticking with us for so long! Our staff works to provide the best service possible, and we're very happy that we've been able to keep the process simple and easy for you through the years.
-The CHI Team
Great Customer Service
Customer service was excellent. The Chi machine arrived quickly. When I had questions they were answered professionally. I would highly recommend them.
September 13, 2021
Reply from CHI Institute
Hi Donna,
Thank you very much for your feedback. All of our staff works to provide the best products and service to every customer, so we're glad that you had a good experience throughout this whole process. We hope you are finding the relief you're looking for with your new CHI product!
- The CHI Team
The new Palm is nothing short of…
The new Palm is nothing short of fantastic. It's lighter, easier to hold and position and the adjustability of the settings makes it the easiest Infratonic device ever. My husband and I have a hard time deciding who will get to use it every night. It seems to be even better at managing pain, especially for my arthritis . It's been almost 20 years since I purchased my first machine and the Chi Institute has always been there for advice and support the few times that I have needed help. Just can't say enough good things . . .
September 6, 2021
Reply from CHI Institute
Hello Judy,
We're so happy to hear you're enjoying the ergonomic design and customizability that the CHI Palm offers. We truly believe the Palm is great for finding relief from pain, and we're glad both you and your husband are getting to experience that. Thank you for your kind words, and for sticking by our company for so long. We hope to continue providing you with the best products and services for many more years to come!
-The CHI Team
Replaced our previous CHI machine
Replaced our previous CHI machine
With the palm. It is easy convenient and stays charged for a long time. We have been with your company for a long time. My husband has a slight aortic aneurysm that they discovered after his stroke 18 years ago. They told him it would never get better only get worse to this day it is the same we give Chi the credit for that and the love of the universe. Thank you so much.
September 2, 2021
Reply from CHI Institute
Hi Sally,
Thank you for being a part of the Tribe for so long! We appreciate your commitment and belief in our products, and it's great to know they've been beneficial to you and your loved ones for all these years. We'll do our best to continue providing you with the best service and products that we can.
-The CHI Team
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Simple process perfect results
September 2, 2021
Reply from CHI Institute
Hello there,
We're very happy that your experience with us was easy and you were able to experience the relief you were looking for. We do our best to provide the best service that we can to our customers!
- The CHI Tribe
No home should be without 1 or 2
August 19, 2021
Reply from CHI Institute
Hi Dorothy,
Thank you so much for your kind words. We are happy that you're finding our products to be beneficial in your life, and we appreciate you being a part of the tribe!
- The CHI Team
This is a great company!
This is a great company with excellent customer service and products. I highly recommend the Chi Palm to anyone with joint pain, muscle tension and difficulty relaxing. The staff is very helpful and responsive and I have been pleased with every interaction I have had.
August 4, 2021
Reply from CHI Institute
Hello Margaret,
Thank you so much for your kind words. We are pleased to hear that you're happy with the CHI Palm and that it is allowing you to find the relief that you're looking for. Our staff also works hard to provide the best service we can, so it's reassuring to hear that those efforts are being appreciated. We'd like to thank you for being a member of our tribe!
- The CHI Team
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