I had ordered something for my wife and overlooked that the French sizes differ from the German sizes. Here I would have liked a hint! Due to the round-thret I have now paid 30 euros and should I or... See more
Company replied
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See what reviewers are saying
I'm at the very edge of the sizing. I fit the largest sizes in panty and bra (and even then I'm spilling out a little and could use one band size up). Despite all of this, the set is very well made an... See more
Company replied
I'm over the moon with my recent order! The quality is amazing, and I was a little uncertain about the fit, but both items I ordered fit perfectly. I can't wait to wear my beautiful new bikini and l... See more
Company replied
Fantastic customer service. Ordered wrong size but no problem to send back and get the right size. Very helpful
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Company details
Written by the company
Chichi Castelnango est marque de dessous, bijoux et maillots créée par deux soeurs : Mathilde et Victoire. Nous rêvons et dessinons nos modèles en France, à Paris. Et les créons pour plaire à toutes les femmes.
Contact info
37, rue de Poitou, 75003, Paris, France
- 0761731711
- hello@chichicastelnango.com
- chichicastelnango.com
4.3
Excellent
484 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Chichi Castelnango
Dear Jonathan,
Thank you so much 🤍
We’re so happy to hear your wife loved it. À très vite 💌
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Fantastic customer service
Fantastic customer service. Ordered wrong size but no problem to send back and get the right size.
Very helpful
February 15, 2026
Unprompted review
Reply from Chichi Castelnango
Dear Paul,
Thank you so much for your message ✨ We’re delighted we could assist you.
A bientôt 💌
I had ordered something for my wife and…
I had ordered something for my wife and overlooked that the French sizes differ from the German sizes. Here I would have liked a hint! Due to the round-thret I have now paid 30 euros and should I order the roofs again, pay 9 euros again. This annoys me.
In addition, communication regarding the exchange is difficult and not customer-oriented. Unlike other brands, I am not convinced by Castelnango.
March 4, 2026
Unprompted review
Reply from Chichi Castelnango
Dear Volker,
Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations.
Regarding sizing, you are absolutely right that French and German size conversions can sometimes be confusing. We try to indicate this as clearly as possible on our website, but we’re very sorry if this was not clear enough at the time of your order.
If you would like, please feel free to contact us directly at hello@chichicastelnango.com. We would be very happy to help you choose the right size and assist you if you decide to place another order for your wife :)
Thank you again for your feedback, it truly helps us improve.
À bientôt 💌
I have regularly bought on Chichi for…
I have regularly bought on Chichi for my wife and the quality and delivery us been excellent.
March 10, 2026
Unprompted review
Reply from Chichi Castelnango
Hello Ian,
Thank you so much for your kind message and for your continued trust in Chichi !
We’re delighted to hear that both the quality of our pieces and the delivery have met your expectations :)
Thank you again for your support.
À bientôt 💌
Dear Chichi Castelnango Team,
Dear Chichi Castelnango Team,
unfortunately, the sizes of the bras and knickers vary greatly. The sizes in the first order fit very well. I therefore chose the same sizes in the subsequent order. Unfortunately, the pants did not fit at all. After returning them, I ordered the knickers in a larger size. Unfortunately, they are still too tight. As shipping to and from Austria is very expensive, I will not be requesting another exchange. So now I have underwear that doesn't fit well. This is a shame, as the fabrics and styles are very appealing and I would definitely like to order more.
Best regards, Anna-Maria Krenn
March 12, 2026
Unprompted review
Reply from Chichi Castelnango
Dear Anna-Maria,
Thank you so much for your message and for your kind words about our fabrics and styles, it means a lot to us. 🧡
Regarding the item you mentioned, this particular style does run small. On the product page we do recommend taking one size above your usual size (as mentioned here: https://chichicastelnango.com/products/tanga-zanzibar), but we’re very sorry if that wasn’t clear enough when you placed your order.
We completely understand how frustrating this must be, especially with the cost of international shipping.
If you ever decide to order again, please don’t hesitate to reach out to us beforehand. We would be very happy to help you choose the right size via email or WhatsApp so we can make sure everything fits perfectly next time.
Thank you again for your feedback and your trust.
À bientôt 💌
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Good attention
Good attention
Happy with the service and the product
January 2, 2026
Unprompted review
Reply from Chichi Castelnango
Thank you so much for your kind words 🤍
Poor Customer service:
Poor Customer service:
Still waiting for my refund after my returned packages is already for 3 weeks at their facilities. They promised it will be refuned in 10 working days but now i do not get any reply anymore.
January 31, 2026
Unprompted review
Wonderful service and product
January 27, 2026
Unprompted review
Reply from Chichi Castelnango
Thanks a lot for your kind words 💌
Extremely unprofessional customer service.
The customer service was extremely unprofessional. Rather than completing a promised exchange with free shipping, they issued a refund, which required me to place a new order and pay extra shipping. Although I was assured that the shipping cost would be refunded, I had to remind them multiple times. They also failed to properly track my case, forcing me to send several emails and repeatedly provide my order number. This experience was frustrating and poorly handled.
P.S.
They never asked to send an order number. Here is what they wrote:
You can proceed with your purchase without worry: we will refund the standard shipping costs once your order has been placed.
January 15, 2026
Unprompted review
Reply from Chichi Castelnango
Hello,
Thank you for your message and for taking the time to clarify.
We’re sincerely sorry if our previous exchanges were not clear enough and if this caused any frustration. Our intention has always been to support you as best as possible throughout this situation.
For clarification, the initial order was fully refunded, and the shipping costs of the second order were also refunded, in line with what had been communicated. As such, you have not incurred any costs related to these orders.
That said, we regret that the follow-up and communication may not have felt smooth enough, and we take your feedback seriously as it helps us improve our processes.
Thank you again for taking the time to write to us.
Kind regards,
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Great online store
Easy to order, very helpful assistant (Hanane) who answered all my questions promptly
Swift delivery..
Total satisfaction
December 18, 2025
Reply from Chichi Castelnango
Dear Ken,
Thank you so much for your lovely words ✨
We're delighted to hear your experience was smooth from start to finish, and that Hanane could be there to help you along the way 💛
Best regards,
beautiful garments
December 23, 2025
Unprompted review
Reply from Chichi Castelnango
Thanks a lot ✨🧡
Have a nice Christmas holidays !
Perfect service
Perfect service, responsiveness, and efficiency. On top of that, everything we received is beautiful!
December 9, 2025
Unprompted review
Reply from Chichi Castelnango
Dear Fred,
Thank you so much for your kind words ✨
We’re very happy to hear that both the service and your pieces were just right.
See you soon 💛
The underwear is stunning
The underwear is delicate, beautiful and comfortable. I love it
December 2, 2025
Unprompted review
Reply from Chichi Castelnango
Dear Claire,
Thank you so much for your lovely words 💌 We’re delighted that your piece feels as delicate and comfortable as we intended !
Have a wonderful holiday season ✨
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Reply from Chichi Castelnango
Merci pour vos jolis mots 🧡
I ordered from ChichExtremely unprofessional customer relations Castelnango…
I ordered from Chichi Castelnango (France) to the UK. The parcel was delivered to a completely different building by the delivery company they chose to work with. The “proof of delivery” photo clearly showed another address, yet Chichi Castelnango refused to take proper responsibility.
After many emails, they requested personal details and ID copies, saying they would “start an investigation,” but they never actually did. Instead, they told me to “check with your neighbour” or pay customs again if I wanted a replacement.
Regardless of which delivery partner they use, it is the seller’s responsibility to ensure the order reaches the customer. This was a total failure in accountability, transparency, and customer care.
October 13, 2025
Unprompted review
Reply from Chichi Castelnango
Dear Damla,
We’re truly sorry to read about your experience, and we completely understand your frustration.
According to the tracking information, your parcel was marked as delivered, and the carrier also shared a delivery photo with us. That said, we absolutely believe you and are genuinely sorry for this unfortunate situation, which was sadly beyond our control.
As a gesture of goodwill, and because your satisfaction means a lot to us, we’ve decided to resend your order so you can finally receive the pieces you selected.
Thank you for your patience and understanding, and again, our sincere apologies for this inconvenience.
With warmth,
Hanane from Chichi Castelnango 💌
Nice underwear
Experience was good and the underwear seems to be of good quality. Also the delivery was fast. However, it would be good to have a full integrated english version of all the homepage and marketing features.
September 10, 2025
Unprompted review
Reply from Chichi Castelnango
Hello,
Thank you so much for your kind words ✨
We’re delighted to hear that your experience with us was smooth, that you love the quality of your underwear, and that delivery was fast 🌸
We also truly appreciate your feedback regarding the English version of our website and marketing features. It’s very valuable to us as we continue to improve, and your note has been shared with our team !
With gratitude,
Lace quality was below my expectations
Lace quality was below my expectations. Love the design and as a male client (buying for my wife) I loved your campaign photoshoots and it instantly convinced me to wanted to buy it for my wife.
September 16, 2025
Unprompted review
Reply from Chichi Castelnango
Dear Johnny,
Thank you so much for taking the time to share your feedback with us 🌸
We’re truly delighted to know that the design and our campaign imagery spoke to you, it means a lot for us !
We’re sorry, however, to hear that the lace didn’t fully meet your expectations. We put a great deal of care into this aspect, as we source our lace exclusively from renowned French makers and take pride in working only with the very best suppliers. That’s why your impression is particularly important to us, and we would love to better understand what may have disappointed you.
Please feel free to reach out to us at hello@chichicastelnango.com, we’d be happy to discuss this with you directly :)
We hope your wife enjoys her piece, and that it brings her just as much joy as we had creating it ✨
With gratitude,
The Chichi Castelnango Team
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Excellent quality and fit
I'm over the moon with my recent order! The quality is amazing, and I was a little uncertain about the fit, but both items I ordered fit perfectly.
I can't wait to wear my beautiful new bikini and lingerie set.
Shipping was very fast, and everything was well packed with a little pouch included.
August 19, 2025
Unprompted review
Reply from Chichi Castelnango
Hello Melanie✨
What a joy to read your words!
We’re so happy that your bikini and lingerie set fit perfectly and that you love their quality. Knowing you’re excited to wear them is the best compliment we could receive.
Thank you for sharing your experience, and we’re glad the little pouch made the journey with your pieces.
Enjoy every moment in your Chichi Castelnango treasures,
The Chich iCastelnango team 💌
Bikini is of good quality but size exchange is tricky
Bikini is of good quality, but I ordered to another EU country and until the day of delivery no exact tracking was available, only “parcel is on the way” message. I wrote an email asking if all is good but there was no answer. Also, I need to change size of one of the items but apparently I need to pay for the courier myself. It does not look trustful - I have no guarantees that they will get my item back and if they will confirm since they did not answer my email about tracking before.
June 1, 2025
Unprompted review
Reply from Chichi Castelnango
Hello Justina,
Thank you for your message and for choosing Chichi Castelnango 🌞
We’re truly sorry to hear that your experience didn’t fully meet your expectations, though we’d like to clarify that your email was received on Saturday, and we replied to it the very next day, on Sunday. We always do our best to respond as quickly and carefully as possible !
Regarding returns from abroad, we understand it can be a bit inconvenient. At the moment, return shipping costs are indeed the responsibility of the customer. However, we want to reassure you that all returned parcels are tracked and handled with great care by our team.
Please don’t hesitate to reach out again if you need help with your size exchange, we’re here for you 💌
Thank you again for your feedback, every comment helps us grow and do better ✨
Warmly,
Poor customer service
parcel was claimed as delivered by courrier but never arrived. also, we were home at time of supposed delivery. i have been in touch with customer service the day after, but they are only making me wait and even want me to pay reshipping while not investigating with their courrier. really poor customer service. this is a really bad experience for a first-time buyer. very disappointing.
also, they find the time to claim they don‘t know me on a sunday, bit have not replied to my last email since friday… i have been in touch multiple times. do your work thoroughly and there won‘t be a basis for poor reviews.
February 14, 2025
Unprompted review
Reply from Chichi Castelnango
Hello,
We totally understand your frustration, and we’re really sorry for the situation. The only reason we couldn’t identify you on Trustpilot is that there was no order number, name, or surname provided. Usually, our customers include at least their name, which helps us find their order quickly!
We’d truly love to help and get in touch with you as soon as possible, but we do need a few details to investigate and find a solution for you. Please reach out to us, and we’ll do our best to sort this out! 😊
Looking forward to hearing from you! 💛
Best,
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