This company has several steps to return and do NOT respond for refunds of their crapy quality of clothing items. I have sent all the information they requested sent several emails and NOTHING! I will... See more
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Worst online shopping I have ever had. the Dress came with bad material, different color , smaller size,....
The dress in the picture is so different the colour is supposed to be yellow gold and it was a champagne colour needs a lot of alteration. Poor quality poor material not done well so do not buy from c... See more
DONT BUY FROM THEM, false advertising dress is nothing like they advertised. $250.00 for something that is made terrible material is gross, it smells horrible and it looks like a kids play or Hallowe... See more
Company replied
Breach of guidelines
SCAM COMPANY
A scam company! I ordered 2 of the same dress accidentally and immediately tried to cancel one. But of course they sent both. The dresses where no where near the advertised one. Cheap polyester with a made in China label. No paper in the bag with return details. On the website it says 14 days return, but no address and no phone number only an email address which I sent a request to but no reply! Absolutely a scam do not buy from them!
June 30, 2025
Unprompted review
Reply from Chiclody
Hi Adele，
We’re truly sorry to hear about your experience, and we completely understand your frustration.
Our customer service team did respond to your message, but it’s possible that our reply was mistakenly filtered into your spam or junk folder. We apologize if that caused any confusion or delay.
Please kindly check your spam folder, and if you still don’t see our response, feel free to reach out to us again — we’re here to help and will make sure your issue is resolved properly.
We’re very sorry for the inconvenience and thank you for bringing this to our attention.
— Chiclody Customer Support Team
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This website is a scam
This website is a scam. Do not purchase from them. I ordered a champagne color dress, and received a bubble gum pink color dress instead. I contacted them asking a full refund, they first responded with 30% refund is their best offer, saying “lighting” played a factor. I replied again asking for a full refund, saying there’s no way a bubble gum pink can change to a champagne color, they replied offering 50% refund and 30% future discounts.
June 28, 2025
Unprompted review
Reply from Chiclody
Dear Felicia,
We’re truly sorry for the disappointment and frustration this experience has caused. We understand how upsetting it is to receive a color that’s very different from what you expected.
While we are constantly working to reduce any color discrepancies due to lighting or screen differences, we acknowledge that in this case, the difference was significant, and we sincerely apologize.
Regarding your refund, we have already registered your request in our system. As per our return policy, once the returned item is received and inspected, we will process your full refund immediately. We hope you can understand that this step is part of our standard after-sales process to ensure fairness and quality control.
Thank you for your patience, and again, we deeply regret the inconvenience caused.
— Chiclody Customer Support Team
Buyer Beware!
I ordered 2 very pricey cocktail dresses from Chiclody, and chose the size based on their size chart. I had read previous reviews and recommendations that the fit is typically smaller than normal, so suggested to order one size larger. (Size XS usually, so ordered a S) I did so, and when I received my order I could not even get the zipper in the back half way up. No problem. I just wanted to exchange both dresses for one size larger, as the style and quality was very nice.. the fit was just way too small. I reached out to Chiclody Customer Support for exchange instructions, as per their website. They informed me that they do not do exchanges, therefore I had to return the items on my own dime for shipping, and reorder the size I wanted. My refund for the originals would be credited when they received the returned items. I returned via FedEx Ground (at a cost of $75 CAD) following Chiclody’s return instructions diligently, and about 2 weeks later received a notification that the receiver (Chiclody) had refused the parcel delivery. The parcel had been handed over to UPS, and when I contacted them, they said there were additional customs and tax fees to be paid ($193 USD) before they would release the package, therefore Chiclody refused. I contacted Chiclody and expressed my further disappointment that not only did my items not fit anywhere near what their size chart suggested, but now I was also tasked with trying to locate my package that they refused after I followed their explicit return instructions.. at my own cost..and basically was told it was not their problem, and up to me to figure out with the courier. I ended up chasing my parcel ($400 USD inside, and now lost) for over 3 weeks before I was able to finally locate it and have it sent back to me, with another shipping fee for me to pay to get it back! Now I will so have to pay alteration fees to hopefully make these fancy expensive dresses wearable, and worth the $400 USD I have already invested.. or try to sell them, for likely a fraction of what I paid for them.
End result and review.. If Chiclody was the last clothing company on the planet.. I would choose to live without clothing! Terrible experience all around.
May 20, 2025
Unprompted review
Reply from Chiclody
Dear Cindy,
We are incredibly sorry to hear about your experience, and we truly appreciate you taking the time to share such detailed feedback. This is absolutely not the shopping experience we want any of our customers to have.
There must have been a serious misunderstanding regarding the return process and customs handling, and we are taking this matter very seriously. We have escalated your case to our Customer Service Manager, who will be reaching out to you directly to thoroughly investigate and resolve this issue.
Please accept our deepest apologies for the inconvenience, stress, and additional costs this has caused you. We are committed to making things right and will ensure you receive a proper resolution.
Thank you again for your honesty, and we’re truly sorry for the trouble this has brought you.
— Chiclody Customer Support Team
Emailed several times with no reply?
Please respond to my email to return a dress in order to reorder the correct size…order number WBCL13465
June 30, 2025
Unprompted review
Reply from Chiclody
Dear Yvonne,
We’re sorry for the delay and any inconvenience caused. Our customer service team has already reached out to you to help resolve the sizing issue and assist with your return. We’re committed to making this right and appreciate your patience.
Thank you for your understanding.
— The Chiclody Team
HORRIBLE QUALITY
I JUST RECEIVED THE DRESS I ORDERED A FEW WEEKS AGO AND TO SAY I AM DISSAPOINTED IS AN UNDERSTATEMENT. THE DRESS CAME STUFFED IN A PLASTIC BAG, WITHOUT A TAG, LOOKS USED, CHEAP, THREADS ALL OVER THE PLACE, AND NOTHING LIKE THE PICTURE. Now the wait to see if they will accept the return!
June 27, 2025
Unprompted review
Reply from Chiclody
Hi Veronica,
We're really sorry to hear this, and we completely understand why you're upset. That definitely shouldn’t have happened. We've just contacted you directly to sort this out — and we will take care of it. Whether it’s a return, refund, or something else, we’ll make sure you’re not left with a bad experience.
Thanks for calling this out — we’re on it and we won’t leave you hanging.
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Don’t order from this company
Don’t order from this company. They send used ripped garments to you and don’t give you a way to return it unless you pay for both ways. I see they shut off their comments on Facebook so people can’t post.
June 20, 2025
Unprompted review
Reply from Chiclody
We’re truly sorry to hear about your experience. It’s never our intention to disappoint our customers, and we completely understand your frustration.
If the item you received was damaged or not as described, you absolutely should not be responsible for any return shipping costs. We take such matters very seriously, and we’d really appreciate the chance to make things right.
Please don’t hesitate to reach out to our customer service team again — we’re here to help and will do our best to resolve this properly for you.
Really bad quality
I received the dresses today and I am speechless and really shocked. The quality is really really bad! They smell bad. The sippers don't really work; they are so slim and bad quality... After trying on 1 dress I even got a rash. The dresses are heavy and plastic. They are totaly wrinkled and so plastic, that I don't think, I could even iron them without burning them. For those prices you can expect much much better quality... The 3 of 4 dresses don't even look like on the picture
June 24, 2025
Unprompted review
Reply from Chiclody
Hi Gordi,
Thank you for your honest feedback. We’re very sorry to hear about your disappointing experience with the dresses — this is certainly not the quality standard we strive to deliver.
We understand how frustrating it must be to receive items that do not meet your expectations, especially when they caused discomfort. Please know that your safety and satisfaction are our top priorities.
We would love to make this right for you. Could you please contact our customer service team directly so we can arrange a return or exchange, and discuss the best way to resolve this issue?
Thank you for bringing this to our attention. Your feedback helps us improve, and we hope to have the chance to restore your trust.
Warm regards,
Jane
Customer Service Team
Chiclody
Ordered a formal dress for wedding and…
Ordered a formal dress for wedding and it was too small. I am a size 6 but this was more like a size 0. Th trouble was returning the dress. I sent it back via FedEx Ex with all the required pictures and packaging over 3 weeks ago and still haven’t received a refund. They try to get you to keep the item by offering a partial refund. Feels like a 3rd world organization you are dealing with. Everything is via email and that is even slow for a reply. Definitely would not recommend.
May 30, 2025
Unprompted review
Reply from Chiclody
Hi Patti,
Thank you for sharing your honest feedback. We’re very sorry to hear about the issues you experienced with the sizing and the refund process — this is certainly not the experience we want for our customers.
We have reviewed your case and have processed your refund. We also sincerely apologize for the delay and the inconvenience it caused. Your feedback is very important to us, and we have taken steps to improve our return and communication procedures so this does not happen again.
As a token of our apology, we have reached out to you directly to offer a discount for a future order and personal assistance with any next purchase.
We truly appreciate your patience and hope to have the opportunity to better serve you in the future.
Warm regards,
Jane
Customer Service Team
Chiclody
It's a scam!!!!
It's a scam!!!!! I bought a beautiful dark red dress and a cherry red dress that was poorly sewn arrived. I contacted the customer service email for a return label and refund request. I even sent pictures of the dress and they complimented it and offered a 30% refund off $200 and now have ghosted me!!! DO NOT PURCHASE from this company!!!!
June 12, 2025
Unprompted review
Reply from Chiclody
Dear Customer,
We are very sorry to hear about your disappointing experience and sincerely apologize for any frustration caused. Your concerns are extremely important to us.
We appreciate you sharing the photos and feedback, and we regret that the previous offer did not meet your expectations. Please rest assured that we will reach out to you again promptly to discuss a satisfactory resolution. We promise to honor our commitments and ensure you receive the assistance you deserve.
Thank you for your patience and understanding. We are dedicated to making this right.
Best regards,
Customer Service Team
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Poor service
Poor service . Unable to sort out a return for a dress that was poorly stitched and clearly not the size advertised . Despite emails within 14 days no way forward for a refund . Best option is 20% of a £120 cost of a dress that didn’t even put on as size way off . Make sure you will definitely keep the item or else no chance of full refund . Stuck with an mis sized dress that I can’t wear and can’t return and get a refund . What a waste ! I will never order from this site ever again
June 11, 2025
Unprompted review
Reply from Chiclody
Dear Customer,
Thank you for your feedback. We are very sorry for the frustration and inconvenience you have experienced. Please be assured that our website offers a 100% return policy, and we want every customer to be satisfied.
It seems there may have been some miscommunication with our customer service, and we sincerely apologize for that. To resolve this, we will assign a senior team member to personally follow up with you and ensure your concerns are addressed promptly and satisfactorily.
Your satisfaction is very important to us, and we appreciate your patience as we work to make this right.
Best regards,
Customer Service Team
DONT BUY
Order #WBCL11982
I purchased 3 dresses for 455 dollars, not cheap . Upon arrival , the dresses didn’t fit me , but also the dresses didn’t look much like advertised and were extremely cheaply made for what was paid .
I contacted them right away with pictures and they offered me an exchange. I made clear I only want to return and my money back . No response .
I tried to contact them via social media and they not only deleted my comments but also blocked me , I can’t simply find them anywhere . The company is a total scam.
The dresses are too expensive for what is offered.
Do NOT buy , all the good reviews online on social media are fake as they delete the bad ones .
The quality is cheap and poor , and the return process is practically impossible .
June 13, 2025
Unprompted review
Reply from Chiclody
Dear Customer,
Thank you for your feedback. We are very sorry to hear about your disappointing experience and understand your frustration.
Please kindly note that we have no access or authority to delete comments or block customers on any social media platforms. If your comments disappeared, it may have been caused by a platform system issue.
We truly regret any miscommunication and inconvenience caused. We encourage you to contact our customer service team again directly so we can prioritize your case and assist you with the return and refund as quickly as possible.
Your satisfaction is very important to us, and we appreciate your patience while we work to resolve this matter.
Best regards,
Customer Service Team
Poor customer service Poor return policy
Placed an order for several dresses which didnt arrive in time. Their return policy seems to be , there are no returns. Offered me $20 back on a $600 dollar order plus a 10% coupon. Finally got them to agree to my return (with a million conditions) and they are no longer answering my emails. Total SCAM do not order from this company.
June 13, 2025
Unprompted review
Reply from Chiclody
Dear Customer,
Thank you for your message. We sincerely apologize for the inconvenience and frustration you’ve experienced.
Please be assured that we have already registered your refund request and are actively processing it. Our team is doing everything possible to expedite the procedure, and we will keep you updated on the progress.
We appreciate your patience and understanding during this time and remain committed to resolving this matter to your satisfaction.
Best regards,
Customer Service Team
The company is scamming people
The company is scamming people. I ordered a dress that cost me $200. The dress I got was completely wrong and worthless. After much discussion they decided to allow me to return it but then didn’t send return address.
I tried contacting the you guys but still no response!!! Everyone is right about you guys being dishonest and scamming!!!
June 13, 2025
Unprompted review
Reply from Chiclody
Hi Rukhsana,
We’re very sorry you received the wrong item and had such a frustrating experience trying to return it. That should never have happened, and we understand how upsetting it must have been — especially given the cost and the time you spent trying to resolve it.
We’d really like to fix this. If you’re still open to returning the item, please contact us again at service@chiclody.com with your order number, and we will make sure you receive the correct return instructions promptly.
We truly regret the inconvenience caused and appreciate your patience and feedback.
Sincerely,
Customer Service Team
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This is a scam company, DO NOT spend YOUR MONEY HERE!
This is a scam company. They say its Chiclody UK but the dress is sent from china. They charge premium for dress that quality is worse than forever 21. Looks so cheap. I pay 2 dresses for $400, and when i want to return it they offer $39 as a goodwill and i cant keep rhe dress. Their customer service is a joke, and There is not much they can do. If you want 100% refund has to be escalated to higher department, meaning you will never see your money back. I will never buy from this place again. Really bad servive and bad quality.
June 15, 2025
Unprompted review
Reply from Chiclody
Hi Natalia,
We’re truly sorry to hear that your experience left you feeling disappointed and frustrated. Your feedback about the product quality, refund process, and communication with our team is very concerning, and we take it seriously.
To clarify, while we serve customers worldwide under the Chiclody brand, some items are shipped directly from our international warehouse — which we understand wasn’t clearly communicated in your case, and that’s something we’re working to improve.
Regarding your refund, we apologize if the offer felt inadequate. We’d like to review your case again — please contact us at service@chiclody.com with your order details. We want to find a better resolution and do right by you.
Thank you for your honest review. It helps us see where we need to do better.
Sincerely,
Customer Service Team
DO NOT BUY SCAM.
Do not buy from this scam website. I bought a dress nearly 3 months ago. Poor quality cheap material. Sent back cost £33 postage tracked x signed for and heard nothing. So I have spent £174 and they offered me 20 dollars and keep the dress when I first contacted them. What a joke. Postage is Texas but cloths made in china.
BE WARNED. Not heard a thing since and they received and signed for it. 😡😡😡😡
April 27, 2025
Unprompted review
Reply from Chiclody
Hi Christine,
We’re truly sorry for the frustrating experience you've had — especially after returning the dress and hearing nothing back. That’s absolutely not the way things should go, and we understand how upsetting it is to feel ignored.
If you have the tracking number or proof of delivery/signature, please email it to us again at service@chiclody.com. We'll recheck your case and make sure it’s escalated properly. Your original refund offer clearly did not meet your expectations, and we’d like the chance to make things right.
Thank you for bringing this to our attention. We’re reviewing how these situations are handled so no one else has to go through this.
Sincerely,
Customer Service Team
Please do not buy from this scamming…
Please do not buy from this scamming company, they will not refund and intentionally make it difficult to return your goods, they are based in china, yet make you return the item to USA, beware or you will lose your money. The items are very poor quality and not as described. 3 months and no refund
March 28, 2025
Unprompted review
Reply from Chiclody
Hi anthony,
We’re very sorry you’ve had such a difficult experience — especially with returning your item and waiting so long for a refund. That’s not the level of service we aim to provide, and we understand how frustrating this must be.
While some of our items ship from international warehouses, our return logistics vary depending on the order. If this caused confusion, we sincerely apologize.
We’d like to look into your case again — please email us at service@chiclody.com with your order number and any return tracking info so we can follow up and resolve this properly.
Thank you for your patience and for helping us improve.
Sincerely,
Customer Service Team
DON'T WASTE YOUR MONEY!!!
I ordered my dress on the 9th, choose expedited shipping because I needed it by a certain date. I have reached out to them twice, nothing. My dress still has not shipped and it is the 15th. I requested a cancelation and a refund. Nothing. It's like they took my money and ran. Do not buy from this company! Unacceptable!!!
June 9, 2025
Unprompted review
Reply from Chiclody
Hi Theresa,
We’re deeply sorry for the delay and the lack of timely response — especially when you selected expedited shipping for a time-sensitive event. We completely understand your frustration, and this is not the experience we want anyone to have.
Please email us at service@chiclody.com with your order number, and we’ll prioritize your case immediately. If the order hasn’t shipped, we’ll do our best to cancel and issue a full refund as soon as possible.
Thank you for your patience, and again, we truly apologize for the inconvenience caused.
Sincerely,
Customer Service Team
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Horrible return policy
Ordered 4 dresses for me and my daughters. They took 3+ weeks to arrive , too late for the ceremony. Trying to return is an absolute nightmare - ABSOLUTE SCAM. Offering me $50 back plus a 10% coupon when I paid $600 plus for the order! Then to attempt a return its a major headache multiple steps required, including pictures of the return process
Do not order from here
June 13, 2025
Unprompted review
Reply from Chiclody
Hi Jennifer,
We’re truly sorry for the disappointing experience — especially given the importance of the event and the time you invested in placing the order. Waiting weeks for delivery only to miss the ceremony is incredibly frustrating, and we regret that we let you down.
We also understand your frustration with the return process and refund offer. It’s clear that our current solution didn’t meet your expectations, and we’d like to review your case again. Please email us at service@chiclody.com with your order number and current status, and we’ll do our best to provide a more reasonable resolution.
Thank you for your honest feedback — it helps us see where we must do better.
Sincerely,
Customer Service Team
Still refusing refund
So. They still will not accept my return and refund my money - over $200. They think a $50 credit to their store will fix it and they want me to remove my review. I want my money back. These dresses were worse than rags. I would never order another thing from them.
Dear Sharon
It was with great surprise and sadness that we discovered your negative review on Trustpilot regarding your experience. We genuinely understand your disappointment with the dresses and our policy, and we would like to extend an offer of extra compensation. We can provide you with a coupon of $50.
Would you be open to accepting this compensation and possibly reconsidering your review rating or removing the review? Your satisfaction is very important to us, and we hope to resolve this matter amicably. Thank you for your understanding.
I truly hope this helps, however if there's anything further we can do to assist please don't hesitate to get in touch with us. We would be happy to help however we can, as we really want to regain your trust in us as a company.
Have a lovely day!
Chiclody Team
Ticket ID: 4Q2PWB
Assigned agent: Georgia
May 7, 2025
Unprompted review
Reply from Chiclody
Hi Sharon,
We’ve read your feedback carefully and also saw that our previous response was shared publicly. While we regret that our attempt to resolve things came across as insincere, please know that was not our intention.
Your experience — from the quality concerns to the refund process — clearly left you feeling unheard, and we want to acknowledge that directly.
We’re reaching out once more to let you know:
✅ You are not being ignored
✅ We take your concerns seriously
✅ We would like to reopen your case and review it fully, with a fresh perspective
If you're open to it, please send your order number and any documentation to service@chiclody.com, and a senior team member will personally follow up. No scripts. No pressure. Just a real effort to resolve things respectfully.
Thank you again for expressing your experience honestly. Whether or not you choose to contact us again, we genuinely wish things had gone differently.
Sincerely,
Georgia
Customer Experience Team
Chiclody
This was by far the worst shopping…
This was by far the worst shopping experience I’ve ever had.
• The material quality is shockingly poor — far below what was shown in the pictures on the website.
• The products received look nothing like the photos. Very misleading.
• Customer service was unhelpful and made every effort to prevent a return or refund.
• While their website promises a “smooth refund process,” in reality, it’s deliberately obstructive and exhausting.
• The final blow? The return shipping cost was more than the value of the items themselves.
This feels like a complete scam. I would highly discourage anyone from purchasing from this store.
June 11, 2025
Unprompted review
Reply from Chiclody
Hi Perla,
We’re truly sorry to hear that your experience with us has been so disappointing. From the product quality to the return process, it’s clear that we fell far short of your expectations — and for that, we sincerely apologize.
We understand how frustrating it must have been to receive items that didn’t match the images, and we’re taking your comments seriously. Your feedback is being shared with our product and service teams to ensure improvements are made.
While our return policy does include international shipping, we realize this can sometimes result in unexpected costs. That’s something we are actively working to improve.
We’d still like to help resolve this for you — please reach out to us at service@chiclody.com with your order number. We will prioritize your case and look into any possible solutions, even if your previous attempts left you unsatisfied.
Thank you again for taking the time to share your experience — it helps us grow and do better.
Sincerely,
Customer Service Team
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