The Proper Print Co Reviews 169

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY Absolute scammers will take your money and not deliver the goods purchased. Ordered in December and spend £40 - never received my items. I’ve emailed them & made conta... See more

Rated 2 out of 5 stars

Waited Three weeks for delivery ordered on 11th oct) I sent an enquiry on 21st, and despite an email promising delivery by the 25th due to royal mail taking longer, it wasnt delivered until 31st Oct.... See more

Company replied

Rated 1 out of 5 stars

If I could give a zero I would! Ordered 17th Nov, took my money and still no delivery! Owner Luke Leach and his business partner Abbie Milburn seem to be having a lovely time according to th... See more

Rated 5 out of 5 stars

Really happy with my print, received well packaged, and protected. I ordered a bespoke design that wasn't available, I communicated my wishes for a unique personal engagement print that was special fo... See more

Company details

  1. Home Goods Store

Written by the company

The Proper Print Co are a small business based in West Yorkshire specialising in the design, print and framing of prints, wall art, canvas prints and more


Contact info

1.7

Bad

TrustScore 1.5 out of 5

169 reviews

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Rated 1 out of 5 stars

DO NOT USE

DO NOT USE

Ordered on 24th of July. Heard nothing after a week, enquired via email, heard nothing. Then messaged via Facebook to get a standard reply with all orders will be dispatched within 7-14 days,

Not had anything so now going to try and claim money back via PayPal.

So disappointing as these were pictures for a present.

August 11, 2023
Unprompted review
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Rated 1 out of 5 stars

Don’t waste your time, you’ll be waiting forever for your items

Ordered 2 prints on 29/06/2023 and after 10 days of waiting for a dispatch notification I emailed them. No reply, I left it a couple of days and emailed again, still no reply. So messaged on FB, got an auto reply stating they wouldn’t be able to look at individual orders from messenger and to email them so I emailed a third time, still no answer. I got a dispatch email stating my items were on there way with a tracking number for Evri but 8 days after reviewing the dispatch email, my prints have still not been received by Evri. I’ve waited almost a month for 2 prints that their website states would take 5-7 days, and the auto reply on messenger states 7-14 days. I will be logging a claim through PayPal to get my money back. AVOID THIS COMPANY

July 22, 2023
Unprompted review
Rated 1 out of 5 stars

Do not order from this company they…

Do not order from this company they take your money have no intention of posting your goods. They don't answer your emails. Ordered beginning at July still no goods. I was told 5 to 7 working days. Please don't waste your money. I really don't understand how they are still trading.

July 7, 2023
Unprompted review
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Rated 1 out of 5 stars

SCAMMERS and CHEATS

Please please never order from them. They are scammers. They have made this attractive website so that one can’t doubt. I wish I would have read reviews before ordering. I paid £49 and orders some wall arts.

It’s been 3 months no communication and never got my order.

I applied for a chargeback from my bank and the scammers have audacity to reject it.

I will keep going won’t stop and take them to court.

Please don’t use they are a complete set of scammers !!!!!

May 11, 2023
Unprompted review
Rated 1 out of 5 stars

For I am a bogus company and I am here…

For I am a bogus company and I am here to Rob your money

In the words of victor and jack.

Ordered my friend a framed print in a quote from still game to cheer her up after a tough time and like all the other reviews - no print. No comms. But money taken.

July 7, 2023
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Rated 1 out of 5 stars

Customer Service is Appalling/non existent

Absolutely appalled by the non existent customer service. My print did not arrive for several days after receiving the dispatch notification & then when it did arrive the frame was complete broken & in several pieces having sent an email with images I have not heard anything back despite sending several emails since they literally have just ignored me. So therefore I have ended up with a piece of paper that I spent £35 on & could have printed myself. Not impressed & will not be recommending this company at all to anyone

June 7, 2023
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. Took my money, no prints. No response. No Contact
I feel this maybe a scam presently.
Avoid at all costs.
I am starting legal proceedings against this company.
This guy Luke has a lot to answer to. I will be visiting soon.

June 17, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible

Ordered some prints, said 5-7 day delivery. Not even received a dispatch email. Have tried to email a couple of times to ask when it will be dispatched. No response at all. I wouldn’t recommend ordering from the company. I’m starting to doubt I’ll ever receive my order

June 12, 2023
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Rated 1 out of 5 stars

My product was really poor quality

My product was really poor quality; the way it had been packaged and posted meant it was bent and had kinks in it. The printing quality was poor and looked like it had toner smudged all over it. I emailed twice to ask them to rectify it and they have not replied.

May 2, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered a framed Dolly Parton framed…

I ordered a framed Dolly Parton framed print, the print is too much to the left of the frame , you can hardly read what it says as the back ground is so light, have sent 5 emails and have not had a reply yet , I would not recommend buying anything from them , a waste of money and time .

May 2, 2023
Unprompted review
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Rated 1 out of 5 stars

Complete scam. Avoid at all costs.

Ordered from the 1p prints sale in January. Have emailed 7 times, messaged on insta and Facebook. No response, no order received and no communication at all.
Keep being spammed by offer emails but no response to my requests for an update. Complete scam company. Avoid at all costs.

January 14, 2023
Unprompted review
Rated 1 out of 5 stars

Very disappointing

Ordered three prints 3 weeks ago. No prints, no response to email and reaching out on social media. Very disappointed. Do not order from this company

April 7, 2023
Unprompted review
Rated 1 out of 5 stars

Take the money and don’t send the prints

Terrible customer service. Ordered prints and paid quite abit of money. Money taken and no prints have arrived. I’ve contacted company via social media email and telephone and no response to any.
I would avoid these scammers

March 22, 2023
Unprompted review

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