Managed to rent movies and pay easy enough but tried everything and still failed to download any of them. Which rather defeated the object of buying them, which was to watch offline when travelling wi... See more
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I’m confused as it says “latest releases from cinema to be able to purchase via the app, rather than going to the cinema, which isn’t always feasible for my self, so when I stumbled across this app, I... See more
Company replied
I rely on subtitles to understand what people are saying in films and TV shows. It was surprising to discover that Chili does not provide subtitles for popular films like Home Alone and John Wick.... See more
Company replied
Like many others I've tried, and failed, to watch a movie on Chili, tried everything from iOS streaming to Android streaming to actual app on Phillips 4k TV but nothing worked . I can play the traile... See more
Company replied
Company details
Written by the company
With CHILI you have thousands of titles to choose: from the latest cinema releases to great cult classics, in streaming without subscription. You only pay for what you want to watch! Download your films or watch them in streaming from any device, whenever you want, also without internet connection! CHILI is available on Smart TV, PC, Tablet and Smartphone and you can associate up to 5 different devices to your profile and use them simultaneously.
Contact info
Via Ambrogio Figino n. 16, 20156, Milano, Italy
- chili.com
1.6
Bad
407 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Used Vodafone , easy to use and great experience …
Have to say we used our Vodafone voucher for knives out via our Samsung smart tv , easy to Set up and worked perfectly. Great to have an alternative
August 22, 2020
Unprompted review
Reply from CHILI
Hi,
thanks for your review. We are pleased that you like our service. Enjoy CHILI!
Best regards,
Francesca
CHILI customer service
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all good, except for one issue
Got the free movie like others from Vodefone and was pleasantly surprised on how easy it was to register and order my rental.
I really enjoyed the experience and the movie I rented played with no issue. I don't often do digital rentals, but I would certainly check CHILI If I were deciding too.
my minor grip is the lack of subtitle options. the movie I chose Le Mans have sections in Italian and French so subtitles would have been helpful.
in summary I would use again (especially if I come across more discount codes), but I would be selective about what I watch in case subtitles are required.
August 20, 2020
Unprompted review
Reply from CHILI
Hi,
thanks for your review. We are pleased that you like our service. Enjoy CHILI!
Best regards,
Francesca
CHILI customer service
Used the Vodafone voucher and had no…
Used the Vodafone voucher and had no problems with it. It froze twice for a couple of seconds when we rented a half price movie the second night, but otherwise everything was great. It’s certainly good to have a bit of competition for Amazon for renting newer movies.
August 19, 2020
Unprompted review
Reply from CHILI
Hi,
thanks for your review. We are pleased that you like our service. Enjoy CHILI!
Best regards,
Francesca
CHILI customer service
Very poor quality!!
Very poor quality!!! Like others I recieved a free code with Vodafone and I tried watching bad boys for life. Kept buffering every few seconds so I changed from HD to SD and same thing happened. I have very high internet speed and no problem streaming through other services like Netflix so that's not the problem. I'm so glad I didn't pay for this!!! Written an email to them to complain, will not use this terrible service again, AVOID!!!
August 19, 2020
Unprompted review
Reply from CHILI
Hello,
interruption while streaming may be related to temporary connection problems. Our checks showed that your internet connection was just above sufficient for streaming (1 Mbps).
We suggest that you try to watch your movie again making sure you are close to the WiFi source and that you do not have any other devices connected to the Internet that could interfere with the smoothness of the viewing. We have also responded to the report you sent to our support box with a discount code on your CHILI account to rent another movie from our catalog.
We kindly ask you to contact us again if you encounter the anomaly again.
We await your kind reply.
Best regards,
Francesca
CHILI customer service
Ok for free but not worth paying for
Glad it was a freebie Rental from Vodafone. The film kept buffering in action scenes even though I have a good internet connection and other streaming services I use like Amazon, nowtv, Netflix, iPlayer etc always work perfectly so it's the chilli platform rather than my connectivity. Maybe their servers can't cope with extra usage that the Vodafone free offer must be generating! Also there is no chilli app on Roku which is my preferred platform, used on my larger tvs. I certainly wouldn't consider paying for a service that isn't available in Roku tbh... So ok as a freebie but a waste of time for me as a paid service.
August 19, 2020
Unprompted review
Reply from CHILI
Hello,
in order to verify the problem with our technical department, we need the e-mail used to register the CHILI, the title of the film and the model of the device used for viewing the film.
Could you send us this information using the contact channels you prefer listed in the HELP section of the website chili.com?
Unfortunately, we are unable to trace your account from this review, but we really want to investigate the anomaly you reported to us. For this reason we are looking forward to receiving this information. At the end of the checks it will be our pleasure to provide you with a discount code to be able to rent your film again.
We await your kind reply.
Best regards,
Francesca
CHILI customer service
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Tried and failed to get this going.
Tried and failed to get this going.
Had a Vodafone voucher so thought I would try it out.
Downloaded Chili app on my Amazon Firestick 4K, put in my login details and get a black screen, "FOR YOU" with Info, Logout, Settings, Help.
No movies, no catalogue, nothing.
Rebooted everything, still no joy.
My email address is {redacted} so please check my account and tell me what is wrong.
By the time it works the voucher will have expired. 🙄
August 18, 2020
Unprompted review
Reply from CHILI
Hello,
the CHILI PLAY app on your Fire TV Stick was designed to take your cinema with you wherever you go.
For this reason you do not see all the films in the catalog but only those that you have already rented or purchased from other devices.
If you want to watch a movie from this app, rent the movie from another device with your discount code that you can find in the MY CHILI - DISCOUNT CODE section of your account.
You will find the content in the MY CHILI - FILM section of the app.
For any other information do not hesitate to contact us. We are here for you!
See you soon
Francesca
CHILI customer service
Wish I could buck the trend and give a good review, but no
Like many others I've tried, and failed, to watch a movie on Chili, tried everything from iOS streaming to Android streaming to actual app on Phillips 4k TV but nothing worked . I can play the trailer but movie just freezes as soon as I try to play, tried waiting for an age to see if it was buffering but nothing . Speed test recommends UHD content when tested so not my connection . More disappointed than anything,you just want to watch a movie and there are so many easier ways to it than Chili unfortunately. Movie rental will expire before I get a chance to watch it 🤪
August 17, 2020
Unprompted review
Reply from CHILI
Hello,
in order to verify the problem with our technical department, we need the e-mail used to register the CHILI, the title of the film and the model of the device used for viewing the film.
Could you send us this information using the contact channels you prefer listed in the HELP section of the website www.chili.com?
Unfortunately, we are unable to trace your account from this review, but we really want to investigate the anomaly you reported to us. For this reason we are looking forward to receiving this information. At the end of the checks it will be our pleasure to provide you with a discount code to be able to rent your film again.
We await your kind reply.
Best regards,
Francesca
CHILI customer service
Watched Hot Tub Time Travel
Watched Hot Tub Time Travel. No subtitles available so film ruined. Please be disability conscious
August 15, 2020
Unprompted review
Reply from CHILI
Hi,
subtitles are not available for the content you have indicated.
At the moment, subtitles are not available for all movies found in our entire catalogue. Anyway, some content are available in original language and sometimes they are provided with subtitles.
Inside every content’s data sheet it is possible to check in which language is available the movie and also the presence of subtitles.
Feel free to contact us for any other information. We are here for you!
Kind Regards,
Francesca
CHILI Customer Service
Very good..
Used my voucher from Vodafone..connected my laptop to TV to watch it on big screen..no.problem at all..great quality..no buffering..thank u..
August 15, 2020
Unprompted review
Reply from CHILI
Hi, thanks for your review. We are pleased that you like our service. Enjoy CHILI!
See you soon
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Poorly designed diffixult to use
Tried to use a vodaphone voucher on the tv. Spent hours inputting details then it wont let you select film of choice. Revert to laptop, now says discount code has been used. Really poorly designed and difficult to access on a tv. We would have been interested in subscribing but this is too much like hard work.
August 15, 2020
Unprompted review
Reply from CHILI
Hello,
Unfortunately, we cannot access your CHILI account with the data from the review to analyze the case. Could you please send us the e-mail with which you registered with CHILI from the contact channel of your choice among those in the ASSISTANCE section of the chili.com website, so that we can carry out a series of checks with our technicians.
We await your kind reply.
Best Regards,
Francesca
CHILI Customer Service
Got free film off vodaphone
Got free film off vodaphone, pick movie put code in pressed play and every few seconds it froze then caught them froze what as waste of time and spoilt a nice chilled night with the mrs.
August 15, 2020
Unprompted review
Reply from CHILI
Hi,
in order to verify with our technical department the issue, we need the e-mail used for the CHILI registration and the model used to watch the movie.
Could you please send to us these information using the contact channels you preferred reported in the HELP section of the www.chili.com website?
Unfortunately, we are unable to trace your account from this review but we really want to analyze the anomaly you have reported to us. For this reason we are looking forward to receiving these information.
We await your kind reply.
Best Regards,
Francesca
CHILI Customer Service
Signed up having been given a ‘freebie’…
Signed up having been given a ‘freebie’ code.
Film chosen.
Code accepted.
Error code 6001.
Meanwhile, the rental time window is ticking away...
Disappointing.
August 13, 2020
Unprompted review
Reply from CHILI
Hi,
This means that you are using a browser where the DRM control for viewing content has not been enabled.
To enable DRM in your browser: https://help.chili.com/hc/en-us/articles/360012012179-Why-am-I-getting-an-error-message-when-attempting-to-play-content-
We await your kind reply.
Best Regards,
CHILI Customer Service
Impressed
Watched my first movie last night with the vodafone voucher. Very impressed with the picture and sound quality. I watched in 4k through the app on my Sony smart tv with zero buffering issues. I get around 25mbps download speed. Look forward to watching another movie with Chili :)
August 9, 2020
Unprompted review
Reply from CHILI
Hi, thanks for your review. We are pleased that you like our service. Enjoy CHILI!
See you soon
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Thank god it was a freebie.
Got a free movie rental via Vodafone. Watched Fantasy Island and had lots of buffering issues. The film stopped completely after 45 mins. Had to reload it. Do not have this issue with any other movie service, not with gaming, not even with dodgy sports streaming. Servers clearly can’t hack the service they advertise, so glad I didn’t pay to watch it and got a one off freebie...it will be a one off use of this service too as would not pay for it. Avoid.
August 8, 2020
Unprompted review
Reply from CHILI
Hello,
we are sorry that there have been difficulties in using our service. Please inform us on which device the difficulties occurred.
Best regards,
CHILI Customer Service
Abysmal
Abysmal. Unwatchable due to freezing every few seconds like loads of other reviews I have just read. Don’t bother when there’s loads of other much better companies out there. Never had any problems with Rakuten on same devices.
EDIT/response to reply - how is telling you device type etc helpful when you have loads of negative reviews from people with different devices, internet providers etc who are all having similar issues? It’s not just one kind of device it’s your entire service and needs a complete overhaul or closure. Some response taking accountability and advising what is being done to rectify the widespread problems is what is needed
August 7, 2020
Unprompted review
Reply from CHILI
Hello Laura,
Unfortunately, we cannot access your CHILI account with the data from the review to analyze the case. Please inform us about brand and model of the device in question.
We are looking forward to receiving your feedback.
Best regards,
CHILI Customer Service
EDIT
Hello,
we apologize for the inconvenience. We have examined the content couldn’t find any anomaly. Therefore, we asked you to provide any further information necessary to make further checks.
Terrible rented a film that keeps…
Terrible rented a film that keeps freezing every 10mins. What a sham!
August 7, 2020
Unprompted review
Reply from CHILI
Hello, interruption during the streaming may be related to temporary connection problems. Please check your internet speed. If your internet speed is sufficient for streaming, please send us your registered email address to help@chili.com so that we can do further checks.
Best regards,
CHILI Customer Service
No sound on films
Rented a film to watch on my Sony Bravia KD 55XG9505. The film plays but without sound. Every other app on my TV (such as Netflix) plays with no problem so can only assume the issue is with Chili. Help desk closed over weekend and we rented on a Friday night. So money wasted as the rental is for 48 hours. Will not use again.
July 31, 2020
Unprompted review
Reply from CHILI
Hello Richard,
we are very sorry for the inconvenience. We checked the content and we didn’t find any anomaly using Sony Smart TV.
For this reason this morning we sent to you an e-mail with a series of information we need to know (firmware and app Smart TV version) in order to check and solve the issue with our technical department.
We would like to rassure you we’ll do all the necessary checks to help you to solve the issue.
We are looking forward to receiving your feedback.
Best regards,
Alessia
CHILI Customer Service
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Dreadful bandwidth
Rented Invisible Man as I have a Natwest account and receive a 50% discount, so thought I would try CHILI for the first time. Lasted 10 mins as the bandwidth was dreadful and like trying to watch a pirated movie. Even changed it to SD format and was the same. Immediately rented on Amazon and had it perfect in UHD. Won’t be using again.
Update post Chili response:
It was a new Sony Bravia 2020 model with CHILI preinstalled and not posting my e-mail on a public forum. This type of technical response is absolute nonsense. It was a Saturday evening at 7.00pm and your servers could not cope with the traffic. Stop trying to pass the blame on to the user!
July 26, 2020
Unprompted review
Reply from CHILI
Hi Jim,
in our previous response, we asked you to send us your e-mail using the contact channels you prefer reported in the HELP section of the www.chili.com website. We don’t want absolutely you report your e-mail directly in this review. About the issue, we are very sorry for the streaming experience. The anomaly you have encountered usually occurs when the Internet connection is not sufficient for the movie streaming at the moment you are watching it. Considering you watched other movies without issue, we would like to verify the anomaly with our tech department soon after we will receive your e-mail. Could you please send to us also the model of your Bravia Sony Smart TV? It’s an alphanumeric code you can find behind the Smart TV. It’s important to identify if there is a streaming issue in your specific Smart TV.
I’m looking forward you hearing from you.
Best regards,
Francesca
CHILI Customer Service
I want to rate it zero stars
I want to rate it zero stars. People should be able to watch free movies its dumb to have us redirected to getting a membership for amazon prime video. If we wanted to pay to watch a movie we want to see then we wouldve went to amazon prime not to this nonsense. Its no point in having this website if u automatically get sent to a different website.
July 3, 2020
Unprompted review
Reply from CHILI
Hi,
CHILI is not related with Amazon Prime. We are two different services.
In order to help you to watch our movies, could you please send to us the movies and the device where the anomaly occurs?
I’m looking forward to hearing from you.
Have a nice day
CHILI Customer Service
Im confused
Im confused. When I try to watch anything, it just redirects me straight to getting an Amazon prime membership? Is Amazon running this or something, I'm confused?
June 26, 2020
Unprompted review
Reply from CHILI
Hi Nina,
CHILI is not related with Amazon Prime. We are two different services.
In order to help you to watch our movies, could you please send us the movies and the device where the anomaly occurs?
I’m looking forward to hearing from you.
Have a nice day,
Andrea
CHILI Customer Service
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