Chili Klaus Reviews 

I always find here great products for my chili-loving husband. International orders within EU are without a problem and quite cheap. Their customer service is very helpful - when there was an issue, they solved it quickly and were generous. An awesome experience overall :)

The products came so fast considering they were delivered to the other side of Europe and also between Black Friday and Christmas. And they have hot sauces that are hard to find elsewhere in Europe.
I’m very happy I ordered from this shop :)

The customer service is really cool and the sauces are amazing. Also, I'm glad I can buy the Hot Ones sauces in Europe as well.

I cannot wait to receive my christmas calendar for 2023. It's always a treat and those tasty, spicy morsels have become an important part of the yuletide tradition. I had an ordering misunderstanding which got responded to and cleared up in some of the friendliest and quickest ways I've ever experienced buying something online. World-class service!

I am a returning customer.
Of the large list of products I've purchased, everything listed is really good, specially Chilli Klaus.

As for customer service, I had a damaged item, and it took less than 24 hours to solve it.

Definitely planning to return.
Overall, my rating is 10/10.

Amazing service, faster delivery.
I’m 100% satisfied.
Any questions I have they answer very quickly and friendly.
Ana Schmidt

THE best customer service! They were out of stock one of the product I wanted. Johan at their Purchasing & Logistics hit me an email and let me know. As an apology he sent me a product that cost more - THAT is personable and high end customer service! Thanks!

So quick to response to any questions. They also packed a few extra things in my package because it’s Christmas which was so appreciated. It seems like the type of company you would want to work in.

I also got problems with my order, my own bad, as I lost my phone with the tracking number, but the awesome chillimasters will send it again without charging for the return. I will buy more from them, great gifts and awesome selection.

Was unlucky with a hot sauce that didn't have the expected strength. Got instant reply, replacement and a small gift on top! What a service!! Cannot recommend enough :-) Costumer service as strong as the products!

Exeptional customer service!
As a customer below wrote, same happened here. Posten No lost my package, with no willingness to help to find it. Jette from chili claus tried to help from their side, but still no trace of the package.
So now Jette offered to send a new package in goodwill!
They are the best!

I can't say enough about Chiliklaus and their Customer Service.

I placed an order and I was waiting for two weeks for it to turn up.
I have the PostNord App and it wasn't telling me anything. When the logistics company couldn't give me an answer I messaged Chiliklaus.

Jette got in touch with me on several occasions trying to find out where my order was. In the end they just sent me a new order which arrived in 5 days. I even had a Chili Dip and some Chili Chocolate as a an added bonus!

Thank you Jette. My Los Calientes sauce is delicious and I'll be ordering from you guys again soon.

Thank you again

Jay