Did my home insurance renewal online realised I entered the wrong amount of home cover. Spoke with Daniel L he got my new cover amount added for me. Twice the payment link didnt work, so Daniel advise... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shreekar Mankame was the guy who made my day. I was very late calling (close to 5.20pm) I am in the process of changing my insurance (trading in old car) Shreekar made it a painless.. even a pleasa... See more
Company replied
Needed my No Claims Bonus document. I spoke with Ishika who sent the document by email within 1 minute of finishing the phonecall! Excellent service. I have been with Chill for years for my motor... See more
Company replied
Although I rang up about the direct debit payment date being set up incorrectly the lovely girl Hannah who took my call was so friendly, helpful and professional. She went out of her way to rectify th... See more
Company replied
Company details
Written by the company
Chill is one of Ireland's leading insurance brokers. We know insurance can be a drag, so we search and compare 14 different providers, so you don't have to go anywhere else. We'll take it from here!
Contact info
Chill Insurance House, Ravenscourt Office Park, Sandyford, Dublin 18, Dublin, Ireland
- +353 1 400 3400
- hello@chill.ie
- chill.ie
4.2
Great
6K reviews
Replied to 78% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Chill Chat is a great option
Couldn't log in on the Chill website so used the Chat tool to renew my house insurance. Aaron helped me out and the whole process just took a few minutes. Great option. Thank you Aaron!
February 25, 2026
Unprompted review
Reply from Chill
Hi Shelia,
Thanks for sharing your experience. We’re delighted the chat option made renewing quick and easy, especially when logging in wasn’t working. It’s great to know it was sorted in just a few minutes.
Thanks,
The Chill Team
More was very helpful with my query
Mireu was very helpful with my query. Sorted it out and even confirmed my policy further for me. Made my day having such an easy resolution.
February 24, 2026
Unprompted review
Reply from Chill
Hi Jane,
Thank you for your kind feedback. We’re delighted to hear everything was sorted so smoothly and that you felt fully supported. It’s great to know the resolution made your day a little easier.
Thanks,
The Chill Team
Car insurance review
Spoke with Aaron who was a great help . Got my insurance sorted within minutes and was happy with my quote . Been with them 4 years now and plan on sticking with them in the future.
February 24, 2026
Unprompted review
Reply from Chill
Hi Ciara,
Thanks for taking the time to leave a review. We’re really pleased your insurance was sorted quickly and that you were happy with your quote. We truly appreciate your loyalty over the past four years.
Thanks,
The Chill Team
Wont bother to try Chill Ins again
This is my second time trying Chill Insurance since Jan (different vehicle). Both times I tried to get quote online and it only takes one question to stall you where you cant proceed and you end up having to phone anyway. Neither member of staff apologized for this inconvenience and proceeded to be quite abrupt, yes no answers only!! Came back quickly with a quote in fairness. But when I said I genuinely had one better quote than they gave me.. was sound, good luck. Thought their job was to find you the best quote, not so in either of my experiences. I wont use them again and I wouldnt recommend Chill Insurance, sorry guys.
February 24, 2026
Unprompted review
I had to wait a bit longer than…
I had to wait a bit longer than expected. However Aaron was very responsive when he chatted and got me a better rate.
February 24, 2026
Unprompted review
Reply from Chill
Hi Aisling,
Thank you for your feedback. We appreciate your patience and are glad everything was resolved once you got through. It’s great to hear you were able to secure a better rate in the end.
Thanks,
The Chill Team
Thanks to Shannon who deserves five…
Thanks to Shannon who deserves five stars for customer service today. One star is deducted for the length of time it took me to get through to her. Only that Shannon was so helpful I’d be deducting two stars for that.
February 20, 2026
Unprompted review
Reply from Chill
Hi Imelda,
Thank you for your honest feedback. We’re delighted to hear Shannon provided five-star service and made a positive difference once you got through. We do appreciate your patience and understand how frustrating wait times can be, your comments are noted as we continue working to improve response times.
Thanks,
The Chill Team
Renewed today with chill
Renewed today with chill, dealt with Aaron, got a reduction on my fee and paid through the link, great service.
February 20, 2026
Unprompted review
Reply from Chill
Hi Iarr,
Thanks for the great review. We’re glad your renewal was handled smoothly and that you were able to secure a reduction and complete everything easily online. Delighted you had a positive experience.
Thanks,
The Chill Team
Jake was amazing
Jake was amazing! Unbelievably helpful and pleasant to be on the phone with. Helped me correct an error I had made on my insurance application.
February 20, 2026
Unprompted review
Reply from Chill
Hi Gemma,
Thank you for your kind words. We’re really pleased to hear everything was corrected quickly and that the support you received was helpful and pleasant. That’s exactly the service we aim to provide.
Thanks,
The Chill Team
Needed to adjust my insurance renewal
Needed to adjust my insurance renewal, used the chat function, got a response from Aaron extremely quickly, got my query sorted within a few minutes. Aaron was very helpful and made using the Chat function easy and got my query sorted and my insurance at a very competitive price. Very happy.
February 19, 2026
Unprompted review
Reply from Chill
Hi DW,
Thanks for your great feedback. We’re delighted to hear the chat function made things quick and easy, and that everything was sorted within minutes. It’s great to know you were happy with the outcome and the competitive price.
Thanks,
The Chill Team
Contacted Chill with a query this…
Contacted Chill with a query this morning and Megan knocked it out of the park! Really grateful for the quality assistance and friendly voice.
February 19, 2026
Unprompted review
Reply from Chill
Hi John,
Thank you for sharing your experience. We’re so pleased your query was handled promptly and with such positive support. We really appreciate the kind words.
Thanks,
The Chill Team
Orla with the home insurance team
Orla with the home insurance team was fantastic. I phoned earlier in the day and was told by someone else on the team that I would need to wait 10 days for a document. I phoned back later in the day because the bank were pushing me and they need the document as soon as possible. Orla was able to generate the document herself and was a great help. Thanks so much.
February 18, 2026
Unprompted review
Reply from Chill
Hi Paul,
Thanks very much for taking the time to leave this review. We’re glad we were able to get the document sorted quickly when you needed it most. It’s great to hear the support made a difference, especially with time pressure from the bank.
Thanks,
The Chill Team
Had a pleasant and helpful experience…
Had a pleasant and helpful experience with Daniel renewing my car insurance. Thank you Daniel.
February 18, 2026
Unprompted review
Reply from Chill
Hi Mary,
Thank you for taking the time to leave a review. We’re delighted to hear your renewal was a pleasant and helpful experience and that everything was sorted smoothly.
Thanks,
The Chill Team
I got a help from Daniel to renew my…
I got a help from Daniel to renew my car insurance. He's very helpful and kind. And it's very quick. Salute to him for being kind.
February 18, 2026
Unprompted review
Reply from Chill
Hi Rita,
We really appreciate your kind words. It’s great to hear your renewal was handled quickly and with care. Providing helpful and friendly service is exactly what we aim for.
Thanks,
The Chill Team
Made the car insurance purchase…
Made the car insurance purchase yesterday, didn't get any document immediately after payment, I placed a call today and swiftly the document was sent to my mail with a promise to send the disc promptly. I'll recommend Chill if you're looking for insurance company with efficiency and professionalism.
February 18, 2026
Unprompted review
Reply from Chill
Hi Tayo,
Thank you for your feedback. We’re glad we were able to get your documents sent over promptly and appreciate your patience. It’s great to hear you found the service efficient and professional — that means a lot to us.
Thanks,
The Chill Team
Very plesent on the phone and very…
Very plesent on the phone and very helpful
February 17, 2026
Unprompted review
Reply from Chill
Hi Eleanor,
Thank you for the lovely review. We’re delighted to hear you found the service both pleasant and helpful — that’s exactly the experience we strive to provide.
Thanks,
The Chill Team
Shout out to Hannah for sorting out my…
Shout out to Hannah for sorting out my no claims. Was sent over before the phone call even finished. Exceptional service thank you.
February 18, 2026
Unprompted review
Reply from Chill
Hi Conor,
Thank you for the great feedback. We’re so pleased to hear everything was sorted quickly and efficiently. We’ll be sure to pass on your kind words.
Thanks,
The Chill Team
I got a quote for house insurance and never had such stress
I got a quote for house insurance and went ahead, then a company called Close Brothers became involved. I have never had such difficulty with a company as with this one; documents were sent by post,not received!!! every time docs were sent on line there was a problem and had to be resent. Then when Chill said everything was in order I get another email from Close looking for more. If I had realised how much stress this would cause I would never have dealt with this company and their associates. I will be going back direct to an insurance company next year.
February 13, 2026
Unprompted review
Reply from Chill
Hi Chris,
Thanks for your review. Sorry to hear about your experience. Please share your contact details via Trustpilot (link sent) and our care team will get back to you. Thanks, The Chill Team
Very helpful
February 17, 2026
Unprompted review
Reply from Chill
Hi Luke,
We really appreciate you taking the time to leave a review. Glad to hear you found the service helpful and straightforward.
Thanks,
The Chill Team
I chose to move to a new insurer today
I chose to move to a new insurer today, as a matter of principal and Daniel was very helpful, taking time and effort to assist in the process. Thank you. Yvonne
February 17, 2026
Unprompted review
Reply from Chill
Hi Yvonne,
Thank you for your thoughtful feedback. While we’re sorry to see you go, we truly appreciate the kind words about the assistance you received. We wish you all the best with your new insurer and hope to welcome you back in the future.
Thanks,
The Chill Team
"Had a great experience with Daniel for…
"Had a great experience with Daniel for my car insurance. He was extremely helpful and made the whole process really easy. If you're looking for an agent who actually cares, talk to Daniel!"
February 17, 2026
Unprompted review
Reply from Chill
Hi Lei,
Thank you for the fantastic review. We’re delighted to hear the process was made easy and supportive from start to finish. Providing helpful, customer-focused service is exactly what we aim for.
Thanks,
The Chill Team
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