Chilli Casino 

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Rated 1 out of 5 stars

Definitely avoid

Wish I had read the reviews before opening an account. The site is awful when it comes to playing £150 later and no bonus when playing starburst. I agree with others please avoid it’s not worth it plenty of other better sites out there

December 1, 2022
Unprompted review
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Rated 1 out of 5 stars

Wouldn’t even give it one star if that…

Wouldn’t even give it one star if that was possible, it’s impossible to contact customer support. They take loads of money but make it impossible to withdraw!!! Disgusting avoid this site at all costs!! Won’t let you withdraw to a debit card, sent documents months ago and still not been confirmed! Robbing site!

July 22, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible casino

Terrible casino. The company behind this and other affiliated casinos are scam artists. Tried to close all my accounts as I have a gambling problem and trying to stop. Have explained this to them multiple times via chat to get my account closed only for them to reopen this multiple times and bombard me with emails and texts.

February 24, 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting treatment today I…

Absolutely disgusting treatment today I won a good lot of money tried to get a withdrawal but was told via live chat that they can't pay out to visa card yet they took my deposits with it so I've ended up losing my money and I'm never using the site again really bad way to treat people

January 19, 2022
Unprompted review
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Rated 1 out of 5 stars

Website is a scam

Website is a scam, they still owe me £10,000 which they refuse to pay out
Please avoid please avoid
Don’t use

December 27, 2021
Unprompted review
Rated 4 out of 5 stars

At the moment everything is fine

At the moment everything is fine, I don’t have any issues. Love the amount of slots you can choose.

August 11, 2021
Unprompted review
Chilli Casino logo

Reply from Chilli Casino

Thanks Luke, good to hear you're not having any issues. Enjoy the slots and play safely!

Regards,
The Chilli.com Support Team.

Rated 1 out of 5 stars

The absolute worse site ever do not…

The absolute worse site ever do not touch with a barge pole
I spent over £1000 on there and won £1300 and they closed my account saying I broke a rule? How can you break a rule when you use your own debit card and they are saying it could of been someone else’s? Had a good chat with a lovely lady at the gambling commission and she’s taken my case further
Please do not use this site

January 4, 2021
Unprompted review
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Reply from Chilli Casino

Hey Mrs Lehany,

Sorry for the late reply and we're upset to hear you had a bad experience at Chilli. Please get in touch and we'll try and resolve if you haven't already.

Regards,
The Chilli.com Support Team.

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Rated 1 out of 5 stars

Let down by the hole experience

Let down by the hole experience, will contact the gambling commission about this site..

December 13, 2020
Unprompted review
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Reply from Chilli Casino

Hi Laura,

Sorry for the late reply and we're upset to hear you had a bad experience at Chilli. Please get in touch and we'll try and resolve if you haven't already.

Regards,
The Chilli.com Support Team.

Rated 1 out of 5 stars

Don't do it

Joined verified account, went to withdraw, it stayed pending for 4 days, then got authorised, they said there was a mix up with my DOB??? So money got put back into my account, had to redraw, waited 3 days pending, got authorised, then a week later its back in my account!!!! They said the IBAN code was wrong (NO WAY) went onto online chat which always says you're talking to Alexa, Alexa was so rude accused me of having a fake email account, funny that because I got all the offers from them on email, she said I didn't understand the procedure, I asked how come we can deposit and it shows straight away but when you withdraw it can take up to 21 DAYS to be back into your bank??? Gave up closed ac.

October 18, 2020
Unprompted review
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Reply from Chilli Casino

Chilli are licensed and regulated by the UK Gambling Commission, therefore we have strict policies and processes.

We detail all our requirements prior to signing up in our Terms & Conditions, which you have stated you have read and accepted these.

Should you remain unhappy, please review our Complaints process in full, where we will be happy to enage with you further. If you remain unhappy with the outcome of your complaint, then please contact our Alternative Dispute Resolution provider which can also be found in our Terms & Conditions. Due to GDPR, we will be unable to discuss individual cases on a public, non regulated forum.

Kind regards,
Chilli

Rated 1 out of 5 stars

I'm still waiting on my withdrawal…

I'm still waiting on my withdrawal after a week and 3 days and then when I withdrew they said I could only withdraw 10x the amount I deposited which I never heard of . I won't be a returning customer if I don't receive my money soon

October 5, 2020
Unprompted review
Chilli Casino logo

Reply from Chilli Casino

Chilli are licensed and regulated by the UK Gambling Commission, therefore we have strict policies and processes.

We detail all our requirements prior to signing up in our Terms & Conditions, which you have stated you have read and accepted these.

Should you remain unhappy, please review our Complaints process in full, where we will be happy to enage with you further. If you remain unhappy with the outcome of your complaint, then please contact our Alternative Dispute Resolution provider which can also be found in our Terms & Conditions. Due to GDPR, we will be unable to discuss individual cases on a public, non regulated forum.

Kind regards,
Chilli

Rated 1 out of 5 stars

Got to be the worst casino I’ve used…

Got to be the worst casino I’ve used upto date, games are very poor. Used about 1000 spins and gave 1 bonus. Pretty poor return really. Won’t be using again!

September 11, 2020
Unprompted review
Chilli Casino logo

Reply from Chilli Casino

Chilli are licensed and regulated by the UK Gambling Commission, therefore we have strict policies and processes.

We detail all our requirements prior to signing up in our Terms & Conditions, which you have stated you have read and accepted these.

Should you remain unhappy, please review our Complaints process in full, where we will be happy to enage with you further. If you remain unhappy with the outcome of your complaint, then please contact our Alternative Dispute Resolution provider which can also be found in our Terms & Conditions. Due to GDPR, we will be unable to discuss individual cases on a public, non regulated forum.

Kind regards,
Chilli

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Rated 4 out of 5 stars

Good casino

Good casino. Deposited £40 and have just withdrawn £150. Was hesitant at first as I have my sites that I go to but a friend told me to try Chilli and I wasn't disappointed 😊

June 2, 2020
Unprompted review
Chilli Casino logo

Reply from Chilli Casino

Hello Dawn,

I'm pleased to hear that you had a great experience and that you had a lovely win. We hope you have something in mind to treat yourself with and we look forward to seeing you around the site in the future.

Kind regards,
Chilli

Rated 5 out of 5 stars

One of my go-to Casinos

One of my go-to Casinos

Chilli Casino has a bit of everything and it's become one of my mainstay casinos. Thanks Chilli!

November 7, 2019
Unprompted review
Chilli Casino logo

Reply from Chilli Casino

Hi Felicity,

Thank you for your feedback on our site and thanks for being a part of our casino, we look forward to seeing you again.

Kind regards
Chilli

Rated 5 out of 5 stars

Very helpful and quick assistance :)

July 2, 2019
Unprompted review
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Reply from Chilli Casino

Hello Margot,

Thank you for taking the time to review Chilli.

We love to hear feedback from our Customers, as we are always striving to improve our site and services.

Kind regards,
Rebecca

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Rated 2 out of 5 stars

New casino linked to BGO just joined

New casino linked to BGO just joined. Playing blackjack mainly no issues really platforms load and play OK.

Downside you pay for both deposit and withdrawals and any winnings remain in pending for up to 24 hrs on this site.

Live chat answer quickly only thing is very difficult to view the transcript appears as a luminous blue and no visible phone no on the site although it says you can phone them.

I did phone them got through quickly. Needed to know when my payment was going to be secured.

CSA advised later this morning date 2nd of July request for withdrawal early hours am on the 2nd of July so let's see if payment arrives within the promised timescale.

So summing up good experience not happy with live chat as you cant see the transcripts no visible phone no on site and double charged on deposits and withdrawals.

UPDATE 02.07.2019 10.55am

Appears wrong information given by CSA withdrawal wont be finalized until 2 morrw the 3rd of July.

So account closed

I just do not like pending status when you can reverse the withdrawal then on top of everything you gotta pay for your deposits and your withdrawals.

Update 22.54pm 2nd of July

My PayPal payment was secured roughly at 6.50pm on 2nd of July which is not really a bad timescale ref withdrawal request was made early hours on the 2nd July so bout 11hrs???

Still got an issue with them charging me for the withdrawal and the depoist. No other online gaming site that I know charges for both deposit and withdrawals.

Its roughly a 50p charge for a deposit of £20 so bout 2.5 % on deposits and my withdrawal was £211.56 roughly clear funds was £209.16 so that's bout 1% my maths ain't that good.

Think this is Chilli 1st review got to get that sorted bit of a RIP off 2 b honest.

July 2, 2019
Unprompted review
Chilli Casino logo

Reply from Chilli Casino

Hello Adrian,

Thank you for taking the time to provide us with feedback.

We do have deposit and withdrawal fees in place, which are detailed and accepted in our Terms & Conditions. We also make sure these are clearly detailed on the deposit and withdrawal pages. I appreciate your disappointment here and will pass on your feedback.

All withdrawals have up to a 24 hour reversal period, after this time it is passed to our Finance team for review and process. If Customers are not comfortable with this reversal period, then they are able to take a 24 hour Cooling Off period, where you will not be able to login for such time. You can find details regarding this in our FAQ's.

I am sorry to hear you closed your account with us, however value your feedback.

Kind regards,
Rebecca

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