Review your couriers. Could have been 5 star if package wasn't left out in the rain all day long. Good job that your layers of packaging protected the bottles ordered but I was left with very soggy bo... See more
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Review summary
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Prompt acknowledgment and delivery of the item. Very pleased with the appearance of the bottle BUT I bought this bottle to replace my previous one which seemed to be leaking and this new one seems to... See more
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I purchased the Abyss Chilly bottle at an excellent price, however, it’s worth noting that the bottle must be kept upright to prevent leakage. This wasn’t clear to me at the time of purchase, and si... See more
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Lovely “love hearts” coffee cup — absolutely beautiful design. Despite the cream‑coloured lid, lipstick marks don’t transfer and wipe off easily, which is a real plus. I much prefer this older‑sty... See more
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Company details
Written by the company
Chilly's mission is to accelerate the adoption and everyday use of reusable products. We aim to do this through creating products with the perfect balance of distinctive style and unrivalled performance.
Contact info
London, United Kingdom
- support@chillys.com
- chillys.com
4.2
Great
116K reviews
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I have returned my bottle and do not…
I have returned my bottle and do not have a refund yet
April 7, 2026
Reply from Chilly's
Hi Heather,
Thank you for taking the time to leave us a review.
I’m sorry to hear you haven’t received your refund just yet! Please note that the return process can take up to 30 days from the date the parcel was dropped off.
I can see that you previously contacted our team about this and we had reached out asking for a few more details, but it looks like we haven’t received a response yet. I’d be happy to follow this up with you so we can look into things further. Kindly expect a message from us in your inbox shortly.
Best regards,
Lara
Reply from Chilly's
Hello there,
Thanks for your kind words! We’re really glad to hear you’re happy with both our products and service . It’s always great to receive feedback like this.
If there’s anything we can help you with going forward, please feel free to reach out.
Kindest regards,
Kristine
Reply from Chilly's
Hi Debbie,
Thank you so much for your kind review.
We’re really glad to hear you enjoyed browsing our website and that you’re happy with the range and quality of our products we offer. That means a lot to us!
We hope you continue to enjoy your Chilly’s products in the years to come.
Kind regards,
Lara
fast and direct answer to my question
April 21, 2026
Unprompted review
Reply from Chilly's
Hi Athanasia,
Thank you for your review!
We’re glad to hear you received a fast and direct response to your question. That’s exactly what we aim for, and it’s great to know this was your experience.
If you need anything else, we’re always happy to help.
Kind regards,
Lara
Lovely “love hearts” coffee cup
Lovely “love hearts” coffee cup — absolutely beautiful design. Despite the cream‑coloured lid, lipstick marks don’t transfer and wipe off easily, which is a real plus. I much prefer this older‑style lid, as the newer version I own is harder to rotate and often results in coffee splashes on my nose!
April 7, 2026
Reply from Chilly's
Hi there,
Thank you so much for taking the time to share such lovely feedback.
We’re glad to hear you’re enjoying the Original EB Hearts coffee cup and that the design works well for you. It’s also great to know you find the lid easy to keep clean, especially with it being a lighter colour.
We really appreciate your thoughts on our Series 2 range as well and how it compares with our Original cups. Comments like this are very helpful for us, and we’ll be sure to share them with our wider team.
Thank you again for your support, and we hope you continue to enjoy your Chilly’s products.
Best regards,
Lara
It works ok
Hi. The product works but the straw bit is very stiff and the material of the loop that came with the bottle is quite thin and flimsy.
April 7, 2026
Reply from Chilly's
Hello Johnny,
Thank you for your review!
Sorry to hear the straw feels a bit stiff and that the loop didn’t live up to expectations. That’s not quite the standard we’re aiming for, so we appreciate you flagging it. We’ll be sure to pass your feedback on to our product team.
If you’d like us to take a closer look or help with this, feel free to drop our support team a message, we’re always happy to help.
All the best,
Julia
Reply from Chilly's
Hi Cora, thanks so much for your review! We’re really glad to hear everything went smoothly with both the delivery and the product 😊 That’s exactly what we love to hear.
We hope you enjoy using your bottle, and if you ever need anything, we’re always here!
Exactly as Described, Delivery Delayed.
The water bottle arrived exactly as advertised — great quality and well-packaged. My only issue was the delivery delay, which took longer than expected. Overall, I’m happy with the product itself, but the delivery experience could be improved.
March 27, 2026
Reply from Chilly's
Hi Felix, thanks so much for your review!
We’re really glad to hear that you’re happy with the quality of your bottle and that it arrived just as expected, that’s exactly what we aim for 😊
That said, we’re sorry to hear the delivery took longer than expected. We understand how frustrating delays can be, and we’re always working with our courier partners to improve this experience.
We really appreciate you taking the time to share your feedback, it helps us do better. Enjoy your bottle!
Very pleased with the product
Very pleased with the product, great design and keeps water cool!
February 3, 2026
Reply from Chilly's
Hello Ryan,
Thanks for your feedback! We’re so pleased to hear you’re happy with the product and that you’re enjoying the design and its ability to keep your water cool.
If you ever need any assistance in the future, please don’t hesitate to get in touch.
Kindest regards,
Kristine
Happy customer
I have multiple bottles from chilly’s. I’m really happy with the quality. For one I ordered a spare part (they have them also) because I accidentally dropped it from a really high shelf.
All my bottles are ingraved with my name. But even then it’s always a fast delivery (UK - Belgium).
February 26, 2026
Reply from Chilly's
Hello Nikita,
Thanks for leaving a review! We’re delighted to hear you’re happy with the quality of your bottles and that your orders, including spare parts, have arrived quickly even internationally. It’s great to know the personalised engraving has made them even more special.
If there’s anything we can help with in the future, we’re always here for you.
Kindest regards,
Kristine
now nearly a month waiting for refund
now nearly a month waiting for refund. emailed customer support but still no reply.
March 11, 2026
Reply from Chilly's
Hello Linda,
Thank you kindly for your feedback.
We’re really sorry to hear you’ve been waiting so long for your refund. We understand how frustrating this must be. This is not the level of service we aim to provide.
We’d like to get this sorted for you as soon as possible. We’ll be reaching out to you directly to look into this and help resolve it.
Kindest regards,
Kristine
Quick dispatch and delivery
Quick dispatch and delivery. I’ve always liked the quality of Chilly’s bottles and they’ve always been well received as gifts
April 1, 2026
Reply from Chilly's
Thank you so much for your kind review! We’re really glad to hear your order arrived quickly and that you continue to enjoy the quality of our bottles 🎉
It’s lovely to know they make great gifts too. We really appreciate your support!
Reply from Chilly's
Thank you so much for your review! We’re really glad to hear everything went smoothly and arrived just as expected 🚚
We appreciate your support and hope you continue to enjoy your Chilly’s product!
1 liter flip top straw flask
I got the 1 liter flip top straw flask. I wanted a bottle that would keep my drink cold for long periods, was easy to carry with a handle and had a straw. This bottle had all three of those things.
But after using it for a week it's really disappointing, especially for the price of €50. The strap is very flimsy, and not comfortable to hold or grab the bottle at all. The top leaks sometimes, even with the straw closed down. The straw also doesn't even reach to the bottom so I can't suck up all the water. I have to unscrew the lid to get to it. I use this bottle while breastfeeding, I got it specifically for the straw since I only have use of one hand while feeding. So the fact I have to unscrew it seems comical. It also doesn't really do the job of keeping my water cold for long periods. All in all, this is a great bottle if it was €15. The fact i spent a good amount of money, I expected more. Very disappointing.
April 2, 2026
Reply from Chilly's
Hello Kamerra,
Thanks for taking the time to share your feedback!
We’re really sorry to hear about your experience with the 1L Flip Bottle. We understand how disappointing this must be, especially when the product hasn’t met your expectations in terms of quality and performance. We also appreciate you sharing how you’re using the bottle, as this context is really important.
This is not the experience we want for our customers, particularly when it comes to functionality and ease of use. Please rest assured that a member of our team is now handling your case and will be looking into this further to help find a resolution.
Thank you for your patience, and we’ll be in touch soon.
Kindest regards,
Kristine
Great bottles
My daughter bought a bottle with watermelons on then pineapples lasted her for a very long time. Then started buying for my younger sons as needed new for school and the fad of airup being absolutely rubbish they wanted something better and both love theirs too. PS I would love if you could bring back the watermelon bottle as I’d love to replace it for my daughter.
September 2, 2025
Reply from Chilly's
Hi Meep, thank you so much for your lovely review! It’s great to hear your daughter got such good use out of her bottles, and even better that your sons are loving theirs too 😊
We really appreciate you choosing us, especially after trying other options. I’ll definitely pass your feedback on about the watermelon design 🍉
The water actually does stay cold!
The water actually does stay cold! For ages!
And I love the pattern on my bottle, people often remark on it and ask where I got it.
February 26, 2026
Reply from Chilly's
Beth, thank you so much for your lovely review! We’re so happy to hear your water is staying cold for so long, that’s exactly what we like to hear ❄️
And it’s even better that you’re getting compliments on the design too. Sounds like your bottle is doing its job in style!
Love my bottle …
Love my bottle was left outside where my dog managed to get through the packaging an destroy the lid where thankfully I could replace.an now it looks lovely an dos exactly as described an looks great. Thankyou chillys..
March 30, 2026
Reply from Chilly's
Hi Bethany, thank you so much for your lovely review! We’re so glad to hear you love your bottle and that you were able to replace the lid after your dog got to it 🐶
It’s great to know it’s now looking good as new and doing exactly what it should. We really appreciate your support!
My daughters loved the cup and bottle
My daughters loved the cup with the metal straw
The hot drink keeps hot - just use the lid
Straw for cold drinks - one of my daughters uses it on ward round perfect as no spillage
The bottle with the additional purchase of the sports cap is such a good purchase and versatile
April 1, 2026
Reply from Chilly's
Hi Lakhwinder, thank you so much for your wonderful review! We’re so happy to hear your daughters are loving the cup and making great use of both the lid and straw 😊
It’s great to know it’s working so well for both hot and cold drinks, and even keeping up on busy ward rounds with no spills. Love that the sports cap is adding that extra versatility too!
We really appreciate you sharing this with us 💙
What a great product the Series 3…
What a great product the Series 3 bottle. I’ve purchased for my wife in purple and now I want one in Sky Blue #pusb!
April 1, 2026
Reply from Chilly's
Hi Paul,
Thank you for the lovely review! We hope your wife is enjoying her Series 3 bottle in Quiet Riot, and it’s great to know you’re now considering the Pacific Blue one too.
We hope you’ll love it just as much if you decide to go for it.
Kind regards,
Lara
Reply from Chilly's
Hi there,
Thank you for your amazing feedback! We’re really happy to hear you love the bottle as much as we do. We hope it continues to serve you well for a long time to come.
Best regards,
Lara
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