Beautiful garden furniture set at a great price. It wasn’t too difficult to put together. I especially liked getting a call to thank me for my order, nice touch! The only downside was the order being... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Debbie….an absolute credit to the company, her customer service has been outstanding. I bought outdoor furniture 18 months ago and we misplaced some parts, she was straight on to the supplier to ge... See more
Company replied
I could not recommend chimes more!! Harry & Paul came and set up my garden furniture this afternoon and they were the kindest, most professional team. They set up the equipment so quickly and went abo... See more
Company replied
I was kept updated every step of the way. As I was unavailable to accept the first date they accommodated my delivery to suit my needs. They did advise that the cover I ordered as additional would no... See more
Company replied
Company details
Written by the company
Chimes Home & Garden is a UK-based, family-run retailer specialising in luxury garden furniture and premium outdoor living products. Founded in 2019, we offer a carefully selected range of luxury outdoor furniture, garden dining sets, corner sofas, parasols, pergolas, outdoor heating, BBQs and hot tubs, helping customers create stylish and comfortable outdoor spaces. We are passionate about providing high-quality garden furniture and outdoor products alongside knowledgeable, personal customer service. Whether you are looking for a luxury garden furniture set, a modern pergola, a cantilever parasol or a complete outdoor living solution, our experienced team is here to offer honest advice and help you find the right product for your home and garden. We deliver to customers across the UK and offer a range of delivery options, including our white-glove delivery service where available. From choosing your product through to delivery and aftercare, we aim to make buying luxury outdoor furniture as straightforward and enjoyable as possible. At Chimes Home & Garden, our focus is simple: quality products, expert advice and exceptional customer service.
Contact info
Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, United Kingdom
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4.7
Excellent
734 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Chimes Home & Garden Ltd
Dear Glyn,
Thank you for your feedback. We're really pleased to hear you found the quality excellent and the price good. We appreciate your support and hope to serve you again soon.
Kind regards,
Chimes
Would recommend for product quality and service
Great quality product. Delivered ontime by friendly helpful drivers. Couldnt ask for more. Highly recommended.
April 23, 2026
Reply from Chimes Home & Garden Ltd
Dear Stephanie,
Thank you so much for your kind words. We're delighted to hear that you were happy with the quality of the product and that our delivery team made a positive impression. We really appreciate your recommendation and look forward to serving you again in the future.
Kind regards,
Chimes
Reply from Chimes Home & Garden Ltd
Dear Dean,
Thank you so much for your kind review. We're really pleased to hear that you like your new table and chairs. We hope you enjoy your new furniture.
Kind regards,
Chimes
Furniture arrived quickly and is…
Furniture arrived quickly and is lovely. The rain cover I also ordered was not sent and had to ring the company twice about this. On the second occasion though they did send it out on next day delivery. Not had chance to try the fire pit yet.
April 15, 2026
Reply from Chimes Home & Garden Ltd
Dear Carol,
Thank you for your feedback. We're really glad to hear your furniture arrived quickly and that you're happy with it.
We’re sorry for the inconvenience caused by the missing rain cover and that you had to contact us twice to resolve it. That’s not the experience we aim to provide. We do appreciate your patience, and we’re pleased we could get it to you next-day delivery in the end.
We hope you get the chance to enjoy your fire pit soon, fingers crossed for some good weather! If you need anything else, please don’t hesitate to get in touch.
Kind regards,
Chimes
Nova gazebo GREAT - but go elsewhere
We purchased the gazebo - which frankly is great, but there was an offer on to get a free heater for £299 but you have to actually buy it to get it discounted at the checkout which wasn't at all clear from the website.
so the gazebo eventually arrived about 2 weeks kate due to shipping errors at the courier ... which took me many emails and calls to sort out - Chimes weren't very proactive. Now chimes won't send us the free heater without proof the offer was on at the time, which it was at every stockist of Nova!!
definately buy Nova but not from this distributor
April 14, 2026
Reply from Chimes Home & Garden Ltd
Dear Tim,
Thank you for your feedback, and we’re really pleased to hear that you’re happy with the pergola itself.
As we explained at the time of your order, the pergola was unfortunately out of stock, and the delay you experienced was due to ongoing global shipping issues. Vessels are currently having to take longer routes, which has impacted delivery times across the industry, not just with your order.
Regarding the heater offer, at the time you placed your order, this promotion was not running. Instead, you purchased the pergola at a significantly reduced sale price which was over £500 less than the current price. When the free heater offer is available, customers are able to select and add it to their basket during checkout.
It’s also important to clarify that the heater promotion is not a manufacturer-wide offer from Nova, but one we run independently as a retailer using our own financial resources. As such, it is only applicable during specific promotional periods.
As previously mentioned, if you do have any evidence showing that the free heater offer was active at the time of your purchase, please do send it over and we will be happy to review this and honour it where appropriate.
We appreciate your comments on communication and will take this on board to improve our service going forward.
Kind regards,
Chimes
Overpriced
Overpriced, poor quality had obviously been returned by another customer as in wrong packaging.
Had a garden set at my previous address and the quality was fantastic,definatly gone downhill.
Item returned.
April 14, 2026
Reply from Chimes Home & Garden Ltd
Dear Karan,
Thank you for your feedback. We’re sorry to hear that this purchase didn’t meet your expectations, especially given your positive experience with us in the past.
We’d like to reassure you that upon receiving your return, we carefully checked the set and its packaging, and everything was in the correct boxes as intended. The set you ordered is one of our more budget-friendly options, we do offer a range of products designed to suit different budgets and preferences. This particular set features an aluminium frame and is not a flat-packed item so still of great quality.
We appreciate your comments and will certainly take them on board. If you decide to shop with us again, we’d be more than happy to help you find a set that better matches the standard you previously experienced.
Kind regards
Chimes
Great customer service
Great customer service, knowledgeable on their products. Have purchased with them before. Items of a good quality. I would recommend them
April 6, 2026
Reply from Chimes Home & Garden Ltd
Dear Tracey,
Thank you for your kind words and for choosing us again. We’re really glad to hear you’ve had a positive experience with both our team and our products. Your recommendation means a lot to us, and we look forward to serving you again soon.
Kind regards
Chimes
Garden furniture
Very happy with the garden furniture.
Great price arrived on time and very comfortable.
April 13, 2026
Reply from Chimes Home & Garden Ltd
Dear Janis,
Thank you for your lovely feedback.
We’re so pleased to hear you’re happy with your garden furniture and that it arrived on time. It’s great to know you’re finding it comfortable and good value too.
We hope you enjoy it for many seasons to come.
Kind regards,
Chimes
What a delightful company to deal with
What a delightful company to deal with. Excellent customer service. Would highly recommend.
April 10, 2026
Reply from Chimes Home & Garden Ltd
Dear Neil,
Thank you for your kind words.
We’re delighted to hear you enjoyed your experience with us and that our customer service made a positive impression. Your recommendation really means a lot, thank you for your support.
Kind regards,
Chimes
Great service yet again from Chimes
Great service yet again from Chimes, our love chairs are wonderful and totally as described in there sales, the courier side was a little slow on communication regarding delivery though and not much communication with courier dispatch organizer, overall good service though.
Thank you
April 18, 2026
Reply from Chimes Home & Garden Ltd
Dear Mark,
Thank you for your continued support and for taking the time to share your feedback.
We’re delighted to hear that you love your chairs and that they met your expectations. We also really appreciate your comments regarding the courier communication, this is something we’ll take on board and review with our delivery partners to help improve the experience.
Thank you again, and we hope you enjoy your furniture.
Kind regards
Chimes
Really great company
Really great company, great communication and very helpful. I would definitely use them again and recommend them.
April 12, 2026
Reply from Chimes Home & Garden Ltd
Dear Marc,
Thank you so much for your kind review. We're really pleased to hear that you had a great service and communication from our team. We hope you enjoy your new furniture and look forward to helping you in the future.
Kind regards,
Chimes
Fab Garden Set
Garden furniture was exactly what we were looking for, lovely set. Great service in the store and delivery was on time and within 5 days. Guys brought it right into our garden even lifting over our garden wall so not to squeeze it through our wide gate. Would recommend
April 18, 2026
Reply from Chimes Home & Garden Ltd
Dear Jan,
Thank you for your fantastic review.
We’re so pleased to hear the furniture was exactly what you were looking for and that you had a great experience both in-store and with delivery. Our team will be delighted to know their extra effort especially getting it safely into your garden made a difference.
We really appreciate your recommendation and hope you enjoy your new set for many seasons to come.
Kind regards,
Chimes
Reply from Chimes Home & Garden Ltd
Dear Kerry,
Dear Alec,
Thank you so much for your kind review. We're really pleased to hear that you had a great service and find our products high quality. We hope you enjoy your new furniture.
Kind regards,
Chimes
Brilliant service from start to finish…
Brilliant service from start to finish , I’d ordered some furniture from elsewhere first and had an absolute nightmare with them , cancelled the order after being messed around and came across chimes , and what a breathe of fresh air they were to deal with , communication was spot on and the service on a whole is fantastic !
April 18, 2026
Reply from Chimes Home & Garden Ltd
Dear Ben,
Thank you so much for your wonderful feedback.
We’re really pleased you found us after your previous experience and that we could turn things around for you. It’s great to hear that our communication and overall service made such a positive difference.
We truly appreciate your support and hope you enjoy your furniture, please don’t hesitate to get in touch if you need anything in the future.
Kind regards
Chimes
Excellent service and helpful staff.
Excellent service and helpful staff.
Had problem with one of the chairs but this was sorted and delivered a replacement within a week.
Very pleased with the furniture
April 18, 2026
Reply from Chimes Home & Garden Ltd
Dear Margaret,
Thank you for your lovely feedback. We’re so pleased to hear that you found our team helpful and that you’re happy with your furniture.
We’re sorry there was an issue with one of the chairs, but we’re glad we could resolve it quickly and get a replacement to you within the week.
We really appreciate your support and hope you enjoy your furniture for years to come.
Kind regards,
Chimes
Absolutely fantastic customer service…
Absolutely fantastic customer service and great delivery service. I would definitely recommend and purchase from this company again.
April 17, 2026
Reply from Chimes Home & Garden Ltd
Dear Paula,
Thank you so much for your kind words. We’re delighted to hear you had a great experience with both our customer service and delivery. Your recommendation really means a lot to us, and we look forward to welcoming you back again soon.
Kind regards,
Chimes
Everything went very smoothly
Everything went very smoothly, from ordering to delivery, product is very good and of good quality
April 16, 2026
Reply from Chimes Home & Garden Ltd
Dear Bazley,
Thank you for your wonderful feedback.
We’re thrilled to hear that you’re happy with both the order process and the quality of our products. Your support means a great deal to us, and we look forward to serving you again in the future.
Kind regards
Chimes
Top quality garden table set delivery…
Top quality garden table set delivery was fast the men who delivered it were very helpful and respectful of my property would highly recommend chimes to anyone happy customer
April 15, 2026
Reply from Chimes Home & Garden Ltd
Dear Hayley,
Thank you so much for your kind words. We're delighted to hear that you had a great experience and that our delivery team made a great impression as well.
Your recommendation truly means a lot to us, and we’re grateful for your support. We look forward to serving you again in the future.
Kind regards,
Chimes
Reply from Chimes Home & Garden Ltd
Dear Kerry,
Thank you so much for your kind review. We're really pleased to hear that you had a great service and find our products high quality. We hope you enjoy your new furniture.
Kind regards,
Chimes
Great customer service from start to finish
Great customer service
Fantastic value for money
Fast delivery
Could not fault them and would definitely use again
Highly recommend
April 14, 2026
Reply from Chimes Home & Garden Ltd
Dear Joanne,
Thank you so much for your kind words. We're delighted to hear that you had a great experience from start to finish, and that our delivery was quick.
Your recommendation truly means a lot to us, and we’re grateful for your support. We look forward to serving you again in the future.
Kind regards,
Chimes
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.