Chinaimportal.com Reviews 7

TrustScore 3 out of 5

3.2

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Company details

Information provided by various external sources

A digital platform that guides you step by step - from logo creation, to supplier sourcing, quality control, shipping and customs clearance.


Contact info

3.2

Average

TrustScore 3 out of 5

7 reviews

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Rated 1 out of 5 stars

bad experience, time and money wasted

had a bad experience with Fredrik Gronkvist. The founder. The guy was not flexible at all, pretty rude actually, not customer oriented, and not useful. The report we got was not meeting our requirements that had been amply discussed beforehand with another employee (who was very nice). Just received the report, mentioned that it wasn't what we asked for and the response was: "well that's what you get, deal with it"

They just sent us a report that didn't meet our product search and was totally useless for us. Wasted money and time. Will not work with them in the future.

March 1, 2022
Unprompted review
Chinaimportal.com logo

Reply from Chinaimportal.com

1. We have tried to find out what this is about. We have no orders from or correspondence with anyone named Nick or Nicholas in March 2022.

We have looked through email correspondence, order lists, and support tickets.

2. I have never said "well that's what you get, deal with it" - either directly or using other words. This statement is false.

Rated 5 out of 5 stars

Excellent service

I wanted to say thank you for your platform! We found a supplier that not only dropped our product cost by less than 1/3 but also is willing to ship product over time so we don't have to plunk down a huge amount of capital all at once. What a lifesaver. We were dealing with a US supplier that was taking over 8 months to get us product, and the new supplier got us product shipped within 60 days., after sending a sample in less than 2 weeks.

May 11, 2022
Unprompted review
Chinaimportal.com logo

Reply from Chinaimportal.com

Thank you! We highly appreciate your kind words. Glad we could help.

Rated 5 out of 5 stars

Mandatory Training For My Procurement Team

I have been searching far and wide for an easy to follow, actionable knowledge resource for all questions related to product development and sourcing overseas. Fred and the team are very responsive willing to help with any questions, genuinely willing to help with your pain points and even send referrals to vetted vendors when needed. This program has become mandatory training that all members of our procurement and development team must go through to get a solid understanding of all facets of product development in Asia. I highly recommend China Importal to aspiring and existing physical product entrepreneurs and their teams.

May 17, 2021
Unprompted review
Rated 5 out of 5 stars

Shopped Around

We are in the research stage of looking to import overseas goods. We have researched MANY, MANY companies. We have watched nearly every Webinar, downloaded PDF's explored the chinaimportal website and compliancegate site. Fredrick provides the largest abundance of FREE information of any service out there. He has promptly answered every question we've asked in Webinar emails, the services of both companies are TRANSPARENT. The prices for additional services are clearly listed. It takes money to make money and QUALITY is not cheap. If you have spent ANY amount of time trying to research ANY aspect of importing, you know that the process is VERY involved and risk vs reward on your own is HIGH risk for failure. We intend on purchasing both the ChinaImportal for business and the Compliancegate. The compliancegate in itself is MONTHS of savings in time. If you're unsure, import something from overseas to the US and when your goods are seized for non compliance at the border, don't blame anyone but yourself. When you're fined for non compliance issues by US regulating bodies, don't blame anyone but yourself. Think of it like this; if you're on your own without consulting resources, sure it's cheap and RISKY as all get out. If you have the ability to utilize consulting services, sure you pay but it's done right. We're so glad to have found Fredrick.
The Broussard's

March 11, 2021
Unprompted review
Rated 5 out of 5 stars

Doing business with chinaimportal since 2018

I signed up with chinaimportal 2 years ago and I am very satisfied with their service. Whenever I have a question I simply send them a message and within 24 hours I get a response every time from their support team. I recently requested them to do a review of the bank account of my supplier before making payment. Fredrik the co-founder looked into it and got back to me quickly. Occasionally I pester them with questions but they never dismissed my concerns even if the issue I was raising was a small one. Fredrik is very professional and friendly, I have learned so much from his blog and videos. Without question chinaimportal is one of the best importing service provider out there, I highly recommend them!

July 31, 2020
Unprompted review
Rated 5 out of 5 stars

Chinaimportal was the best investment I made for my business!

After struggling to get my product made overseas for a year I was extremely close to giving up on my idea until I came across Chinaimportal.

After a quick consulting call I knew this is what I need to get my business to the next step, so I signed up right away.

Between all the tutorials on the website and the availability of the staff to answer any questions very quickly, I was up and running in 1/2 the time it took me before when I was trying to wing it on my own with no experience in overseas manufacturing.

And the quality of the product I received from the manufacturer they recommended was amazing. Thanks to Chinaimportal I now have the knowledge on overseas manufacturing and I feel I can break into any industry now, not just the current one I'm working on.

Do not hesitate! If your considering getting a product made in China save yourself a lot of time and money and get a hold of Chinaimportal! If I found them earlier I wouldn't have wasted a year and literally thousands of dollars. Hands down one of the best investments I've bought for my company!

February 7, 2020
Unprompted review
Rated 1 out of 5 stars

I signed up to their support plan about…unethical business practices

I signed up to their support plan about a month ago, after going through one of those tricky sales funnels , ‘free training’ and supposed ‘special discount, (I have had it with those unethical marketing strategies) About a week later I changed my mind and decided I wasn’t quite ready for it. I emailed them and got NO response. I had not used any of their services, so there is no reason to not refund me. I think it’s unethical to use those sales strategies with no way out. Buyer beware!!!

October 10, 2019
Unprompted review
Chinaimportal.com logo

Reply from Chinaimportal.com

Hello Sue,

Our refund policy is very clear. We provide consulting services which involves the following:

1. Answering questions about the manufacturing & importing process

2. Booking quality inspections, lab testing, and shipping

3. Filling out document templates (e.g. order terms, product spec sheets)

We spend hours working with our customers. It is not possible for us to offer refunds after we have helped you (in this case an entire week) and spent time on your project.

We do offer refunds, but only if you have not used the service. This is also in line with legal requirements.

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