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Rated 1 out of 5 stars

Order #2743. Ordered and confirmed March 31st, then refunded on April 1st. No communication as to why or if there is anything I can do. Product is still available online so it doesn't appear to be out... See more

Company replied

Rated 1 out of 5 stars

I order my perfume & my order was confirmed. I received an email from PayPal saying my order had been paid. Two days later I am getting a refund from your company for my purchase amount without an em... See more

Company replied

Rated 5 out of 5 stars

my order was filled as soon as the product was available through one of the company's contacts and arrived on time. Unfortunately, the product was not satisfactory and I had to call Choisny. My ca... See more

Company replied

Rated 1 out of 5 stars

Do not buy from this company if you're expecting the original perfume because it is a knock off and doesn't smell the same. They advertise the original bottle and box but that's not what you receive!... See more

Company replied

Company details

  1. Cosmetics and Perfumes Supplier

Written by the company

Chio's New York was created to provide access to the largest inventory of genuine, brand name fragrances, gift sets, children perfume and more at the lowest possible prices for you guys. We will go above and beyond to provide you with the best price and best products available. This is the foundation of Chio's NY - Great products and great service.


Contact info

2.2

Poor

TrustScore 2 out of 5

77 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Really good

I understand these bad reviews but i got my order in 4 days i ordered on the 7th and got it on the 11th and they sell real stuff bought a perfume that costed $312 USD (fantastic pink good girl ) place is legit

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Top Notch Customer Service

I placed an order for a hard to find product. The website showed stock available with Chios NY. I jumped on it. As the order was being processed, it was realized that the product was out of stock. I was immediately refunded. I feel like Chios NY will send me a discount coupon for my next purchase since the item I wanted wasn't available and I had to go through the whole refund process.

January 24, 2025
Rated 1 out of 5 stars

Submitted an order suddenly got…

Submitted an order suddenly got cancelled for no reason and was refunded less than what I have paid!

December 20, 2024
Chiosny logo

Reply from Chiosny

Hi Rakan
Am sorry you feel this way. However we can upload your refund status and you can appreciate that your order was fully refunded, not like you stated that it was less than what you paid for. Plus the items came back to stock and you did not purchase.

Regards
Chiosny.com

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Rated 1 out of 5 stars

NO COMMUNICATION REGARDING MY ORDER NO…

NO COMMUNICATION REGARDING MY ORDER NO WAY TO CONTACT COMPANY

December 11, 2024
Chiosny logo

Reply from Chiosny

Hi Barbara.

We sent you an email that we ran out of stock, plus submitted your full refund. Normally we get the items within 3 weeks back to stock.

Regards
Chiosny.com

Rated 1 out of 5 stars

I ordered Michael Kors perfume

I ordered Michael Kors perfume. I do t know if it was out of stock or what. I just got a refund with no explanation. While I appreciate the refund, I really wanted the perfume, and some communication would’ve been nice

July 28, 2024
Chiosny logo

Reply from Chiosny

We apologize for the inconvenience. We are working really hard in order to have items that are out of stock Back in stock asap, plus honor the same price.

Rated 1 out of 5 stars

Should’ve checked reviews before…

Should’ve checked reviews before placing the order. Order was cancelled and refunded just like several others complained about.

July 28, 2024
Chiosny logo

Reply from Chiosny

We apologize for the inconvenience. We are working really hard in order to have items that are out of stock Back in stock asap, plus honor the same price.

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Rated 1 out of 5 stars

The item I purchased was no longer…

The item I purchased was no longer available. They need to update their website.

July 7, 2024
Chiosny logo

Reply from Chiosny

We apologize for the inconvenience. We are working really hard in order to have items that are out of stock Back in stock asap, plus honor the same price.

Rated 1 out of 5 stars

Stock not updated

I ordered a product and it was a few days later when I received a refund because apparently you didn't have it in stock even though the webpage allowed it to be ordered.

May 28, 2024
Rated 1 out of 5 stars

I order my perfume & my order was…

I order my perfume & my order was confirmed. I received an email from PayPal saying my order had been paid.
Two days later I am getting a refund from your company for my purchase amount without an email explaining why. I reached out to the email provided on my confirmation email & never received a response. So this company receives a 1 star…will never order from this company again.

May 24, 2024
Chiosny logo

Reply from Chiosny

We apologize for the inconvenience. We are working really hard in order to have items that are out of stock Back in stock asap, plus honor the same price.

Rated 1 out of 5 stars

Second experience, same as the first.

As with my first order, my second went through and it showed available on the website. A few days later, I was refunded because the item was not in stock. 2 different orders on 2 different days both with the same result.

April 11, 2024
Chiosny logo

Reply from Chiosny

Hi - We totally understand your frustration and we do apologize for the inconvenience. We have lots of walk-ins so if customers take what we have we try to remove it as soon as possible from the site. We will try to expedite this process.

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Rated 1 out of 5 stars

Purchased fragrance I was excited to…

Purchased fragrance I was excited to get and was refunded due to being out of stock so a big disappointment for me. Can’t speak to any other aspect of the site bc never received the item.

February 28, 2024
Chiosny logo

Reply from Chiosny

Hi - We totally understand your frustration and we do apologize for the inconvenience. We have lots of walk-ins so if customers take what we have we try to remove it as soon as possible from the site. We will try to expedite this process.

Rated 1 out of 5 stars

I never got an email about why I never…

I never got an email about why I never received my order

February 15, 2024
Chiosny logo

Reply from Chiosny

Hi - We totally understand your frustration and we do apologize for the inconvenience. We have lots of walk-ins so if customers take what we have we try to remove it as soon as possible from the site. We will try to expedite this process.

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Rated 3 out of 5 stars

Delivery was late

Delivery was late, package was dented

January 27, 2024
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Reply from Chiosny

Am sorry to hear that Nabila - you should have told us in order to help as much as possible.

Rated 1 out of 5 stars

Do not buy from this company if you're…

Do not buy from this company if you're expecting the original perfume because it is a knock off and doesn't smell the same. They advertise the original bottle and box but that's not what you receive! Its deceiving and not a happy shopper

January 8, 2024
Chiosny logo

Reply from Chiosny

HI Tammy am sorry to hear you feel this way. You are not being totally honest here. The item is not a KNOCK OFF. The item you received has a different packaging which all fragrance houses change packaging within a certain time frame. However we offer to issue full credit as long the item was sent back even being open. You refuse to do so. You wanted the item and the full credit which is not possible.

Rated 1 out of 5 stars

Didn’t send my product

Didn’t send my product. Just got a PayPal message saying I had a refund?

December 23, 2023
Chiosny logo

Reply from Chiosny

Thank you for reaching out. I understand your concern regarding the refund notification you received. I apologize for any confusion, we did run out of stock. We should have it back within 2 weeks.

Regards
Jon

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