Chiquel Reviews 

I am giving 2 stars only because the prices are reasonable, but the service and communication have been a complete failure.
​When I placed my order on 8th September, the product was listed simply as a "pre-order". I was only told that the item wasn't actually available and required a restock in mid-October after I had to email them myself to ask where my order was.
​We are now past mid-October. There have been no updates, no tracking, and my recent emails are being ignored. Holding a customer's money for over a month with zero proactive communication is unacceptable under any circumstances—but even more so when selling wigs to people undergoing medical treatment who rely on them every day.
​Offering a £10 voucher for a future purchase feels insulting. Trust has to be earned, and offering a discount on a future order when you cannot even handle or communicate about the first one makes no sense. It honestly feels like they are just trying to buy positive reviews with those 10 pounds.
​Lower prices do not excuse ignoring customers and hiding backorder delays

Thank you for keeping us updated. DHL were not as efficient ! The delivery company advised me of a time and date to expect the package. As I was to be away from home at that time I accepted the it offer to use an alternative, the local post office, to receive the parcel.
Whilst out I was informed that there was a failed delivery at my home address and the parcel was retained by DHL.
The post office had no knowledge of my parcel either. Two days later DHL delivered to my home but left the parcel on the doorstep!

Great website

Very positive experience would buy again.😃

Good communication and great bargain. Posted quickly considering from America.

Beautiful wig but the colour which I chose just did not suit me, roots were too dark.
Contacted customer service and return was easy and efficient, just have to decide now which wig to pick with my credit 😉

Arrived swiftly after wig came back into stock. Excellent customer service as always. Prompt response and solutions to my questions in emails. Excellent discounts. So pleased I found Chiquel!

I love Chiquel! Superb quality wigs and professional customer service. Some wigs do take a minute to arrive, so plan ahead!

Excellent customer service. Appreciate the discounts as I have purchased a number of wigs and all of which are beautiful. Keeping me informed of delivery process has been superb! I will be back in the future as you are my go to for all my future needs for lovely new styles and repeat purchases. Kindest Regards.

Fast delivery, great product

Great bargains and service - lovely hard to find wigs - definitely worth keeping an eye on the site.

Have found Chiquel to be a quick to respond, helpful in their replies and easy to communicate with.
My last order caused me some concern, and I have sent emails and photos explaining my worries.
Still in the process of dealing with this but hopefully resolution can be found.
Generally good service and prices are very competitive.
The one gripe is that returns are not refunded unless you pay full price, this is not clear on your site.
Almost all wigs are reduced, so no refund!
Other companies offer a full refund if not suitable, so any doubts about whether a wig is right for me I would not buy from Chiquel, even though it may be slightly more expensive elsewhere.

The wig is a great fit,looks good and will order again in.
the future,thanks again for your terrific service
Helen cameron

The wig came on time and well packaged, along with some accessories I ordered.
I was wary as to how the wig would look but I was really pleased and received some good comments on it.

Great selection of wigs, lots of sales and special offers so excellent prices. Option for free online video consultation to try help you find the right wig for your needs.
Delivery can be slow, but think that's a lot to do with stock from manufacturers.

The company kept in touch and sent it as soon as it was available
The wig is beautiful giving me compliments when going through chemotherapy well done

Great company to buy from. Excellent opportunities to buy at lower prices every week.
Customer service is good but delayed on account of time difference, that said I would still buy from Chiquel as they are a top provider of quality name brand wigs. ( except Jon Renau -sadly. )

Great delivery time

Great service as always, fast delivery time, great prices, amazing wigs, fanatastic customer service.