Chiquel Reviews 

163
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and vast variety of the products, noting that the items arrive promptly in sturdy packaging and closely match the advertised descriptions. Consumers also highlight the helpful and professional customer service team, explaining that staff members are always friendly and ready to assist with returns and product inquiries. However, some people mentioned frustrating issues regarding unexpected backorder delays and a general lack of proactive communication about stock availability. Others noted specific difficulties with strict return policies and slow delivery tracking when orders were shipped from overseas locations.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality, beautiful... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive swiftly, on time, and... See more

Order

Clients share ambiguous opinions on order experiences, as many reviewers highlight fast delivery and... See more

Customer service

Customers had positive experiences with customer service, frequently praising the friendly, reassuring, and... See more

Quality

Reviewers mention positive feedback about quality, frequently praising the beautiful design, soft hair, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional company, great communication and they have lots if choice and offers. I had an issue with a wig that shed and they gave me a full refund without any hassle. The two most recent purch... See more

Rated 5 out of 5 stars

Always a first class service from Chiquel. Great value for money on all high quality wigs and accurate delivery dates to the UK. Arrives on time and tracking always available. Super impressed in ever... See more

Rated 5 out of 5 stars

The team at Chiquel continue to impress me. Buying a hairpiece or wig can be an emotional and difficult process. Katherine has repeatedly given great advice and has endless patience and understan... See more

Rated 5 out of 5 stars

Arrived swiftly after wig came back into stock. Excellent customer service as always. Prompt response and solutions to my questions in emails. Excellent discounts. So pleased I found Chiquel!


4.6

Excellent

TrustScore 4.5 out of 5

163 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(163)

163 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy Customer

Delivered in a timely manner in a sturdy box. Wig can be put on straight away, no cutting lace or anything like that. Good quality hair, light in weight and exactly the colour advertised. Wig is beautiful.

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Price was amazing 👏

Price was amazing 👏
Delivered quickly 👌
Product was good quality & really suited me.
Brilliant customer service from this company I emailed them for a return on my first ever purchase because I chose wrong style & wrong colour & they promptly sent me a refund.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality

Wig arrived quickly in good condition. I love it. Such good quality. This is the second wig I have bought from this company. I highly recommend them.

August 1, 2026
Unprompted review
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Rated 5 out of 5 stars

My experience was pretty good

My experience was pretty good. Delivery was a little longer than I’ve experienced other places, but only by a few days. I’m okay with that if it means they are doing extra quality control, as I’ve had issues with that from other places. It came from Canada and I think took 1.5-2 weeks. The wig itself is okay. I’m not sure how I feel about it, but that’s a preference thing. But the fit is great and it is a favourite amongst those who have seen it.

August 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Great company

Whenever I have emailed,they have responded quickly and clearly.
They took a return and invoiced an electronic credit for future purchases.
The credit had a year's valid date to use which ment I didn't feel rushed to buy something.
I have used the credit and received my goods in a good time.
I will be using this company again

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Chiquel is fantastic!

Chiquel is my go to shop for all my wigs. Fabulous service and a huge stock range. Delivery is excellent and arrives as stated. Amanda and the Chiquel team at customer care are fantastic. Five Fat Stars! 🌟

August 3, 2026
Unprompted review

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