Chiswick Auctions Reviews 

I frequently bid on various auctions online as I specifically collect Princess Diana Hand Signed items. I purchased, what appeared to be, a very attractive Signed piece, with Diana's signature on the mount. However, upon receipt, I was horrified to see that the photograph itself looked extremely dubious. It had an almost glittery effect on it, which, when queried, was put down to "silvering". I was not convinced. It appeared to me as if it had been produced from a printer, and had certainly not emanated from Kensington Palace.

I asked further questions about the provenance and after numerous emails, I had to make it clear that I felt it was a fake. Albeit an extremely good one, and intended to pursue a Chargeback.

I received an extremely rude email from the Director (I had told Chiswick Auctions that I am a journalist and would pursue media attention) banning me from bidding on their auctions. Something that slightly amused me.

I was interested to see today that a Signed Diana photograph has sold for half the Auctioneers' estimate! What a surprise. The piece looked authentic, but by excluding bidders like myself, Chiswick Auctions have done the seller a disservice, and lost commission themselves.

Undoubtedly, the least professional auction house I have dealt with. Avoid!

I would like to thank the Team from Chiswick Auctions for an outstanding experience selling most of my ceramic collection. A special thank you to Jo, who was exceptionally knowledgeable, highly experienced, and showed genuine passion for her work from the very beginning. Her expertise and dedication made the entire process smooth and reassuring. She took great care in presenting my pieces and kept me well informed throughout. I’m truly grateful for her support and the professionalism of the entire team. Highly recommended!

I have never used action house before but Joanna Lloyd made the whole experience very enjoyable and very profitable!!! She did her research on each piece she took and even looked into pieces which neither of us were quite sure if there was any value attached to them. She gave me lots more information on the pieces I’d given her which was really interesting and she also introduced me to other experts who also gave me great info on other pieces that we had.
Joanna and the many others that she introduced me to were all extremely helpful, informative and realistic about what I could expect from the pieces.
I will be back !!! Recommending Chiswick to others for both buying and selling. Some really interesting pieces in the sales!! Go take a look!!!

Chiswick Auctions are extremely responsive with estimates on items. All departments contacted have been excellent and team members diligent and helpful in all enquiries. It is also lovely to be invited to private viewings which adds to the excellent customer service and experience.

When delivering items for consignment we have found the process easy, the reception on arrival friendly and a very positive experience that instils trust that items will be cared for and in safe hands.

It is without hesitation that they are one of nicest auctions houses in West London. With some excellent auctions results.

Highly recommended.

Very helpful talking me through submitting items for auction. One member of staff, Chloe McKay, visited me to take photographs so Jo Lloyd, the specialist, could let me know estimates before I committed to the auction and delivered the lots. The photographs in the sale catalogue were excellent. Jo also checked descriptions with me to make sure I was happy with them, adding additional details was easily done. The whole experience was great. I have only taken a star because I have to wait 28 days to get the invoice and final figure.

I was the winner of a recent auction at Chiswick for an oil painting by American artist Harold Weston. It was the first time I ever participated in an online auction like this and I was very apprehensive at first - especially given the expected difficulty and expense to get the item back to me in New York from the UK. I mainly came here to say that Tracy Keane of Cheseick, their Head of Client Services, went to such extremes to help me it was incredible. Her assistance to me went went way beyond anything I have ever experienced in customer service from any company for any product. My painting arrived save and sound in New York yesterday, and at an expense way less than it could have been. I owe it entirely to Tracy.

I like Chiswick Auctions! I have bought and sold items in their auctions and found the staff to be extremely helpful and knowledgeable, which helps you to have a good result, if you're selling or buying.

This was my first time selling at auction. Raphaelle made the whole process so easy for me. I was selling some of my late Mother and Grandmother's jewellery so the process could have been very daunting for me but it wasn't thanks to the kindness and professionalism I received. The jewellery all sold for really good prices and I was delighted.

We had an excellent experience with Chiswick Auctions. The staff involved with our project were knowledgeable, efficient and friendly, and put us at our ease immediately. We could not have asked for a more professional team to assist us with the sale of our valuables.

Valentina from the autograph department is always honest, super efficient and replies back instantly to queries mega promptly unlike many other autograph auction houses.  She is also super organised and takes time to let you know about autographs  she thinks you might like once she gets to know you.  She is an asset to any department, and also easy to get on with. Other autograph auction houses should  sit up and take note

My recent dealings have been with Ms Valentina Borghi
who runs Autographs and Memorabilia Dept of Chiswick Auctions.
I am a collector at large and started my journey of collecting when I was a second year law student at UCL nearly 50 years ago. Over the decades I have dealt
with hundreds of auction houses all over the planet and
have, among other things, specialist collections of art on paper, sports memorabilia and autographs.
Ms Borghi is one the very best I have had the pleasure of dealing with in her specialist fields.
She is not only knowledgeable but also brings to her work for the auction house a rare degree of professionalism. Her promptitude in her replies and the efforts she puts into dealing with my queries never cease to amaze me.
In my considered opinion, she is a credit to Chiswick Auctions and sets a standard for her colleagues to emulate.

I am consistently pleased with my experiences with Chiswick Auctions. I am a US collector and have experienced tremendous service and excellent care taken with the shipments. Isaac and the shipping department doing a fantastic job protecting my purchases from damage during transit. This is a major reason that I continue to do business with Chiswick. Thanks again!

A Disheartening Experience at Chiswick Auctions

Engaging with Chiswick Auctions, one might expect a level of sophistication and professionalism on par with esteemed establishments like Sotheby's. Regrettably, my experience was a stark reminder that appearances can be deceiving, and Chiswick Auctions is far from the standard they claim to uphold.

My interaction began with a straightforward inquiry regarding a jewel's dimensions. This seemingly simple task unraveled into a cascade of incompetence, marked by inaccurate responses and a perplexing lack of basic knowledge about their inventory. Despite these red flags, I continued with the auction and acquired the item.

The post-auction process exposed further inadequacies. Their shipping recommendation was ludicrously expensive, with no justification for the high cost, showcasing a glaring disconnect with reasonable customer service practices. Choosing a more rational option like FedEx only highlighted their recommendation's absurdity.

Upon receipt of the jewel, I discovered it had several undisclosed defects, none of which were evident in the item's description or photographs. My attempts to rectify this issue through detailed communication were met with indifference and denial of responsibility.

The response culminated in a dismissive and rude call, during which it was suggested that I was at fault for not requesting additional information.
This experience has been a disheartening insight into the pretense of professionalism at Chiswick Auctions.

They masquerade as a serious and elite auction house, yet their actions reveal a reality of incompetence, ungratefulness, and a lack of understanding of the essence of selling. Their failure to provide accurate descriptions, reasonable customer service, and basic courtesy starkly contrasts with the integrity and client respect found at more reputable institutions.

My advice is to approach Chiswick Auctions with extreme caution, or better yet, seek out an auction house where sincerity, expertise, and customer satisfaction are not just promised but practiced.

Message me if you want a copy of the tragicomic conversations

Travelled all the way out to the auction rooms to collect an item I’d won at auction and when I got there was told it had gone missing since the sale. I was refunded but have had indifferent service before and since. I certainly think twice about bidding when I see an item on The Saleroom that is being sold through Chiswick Auctions.

It’s such a shame to write this, and I rarely write negative reviews in these kind of platforms.

The service is just poor. Communication lacks, and even when you do get it, there is definitely a sense of lacking in customer care. Rarely does it feel like a solution or resolution is wanted to be provided.

As noted in other reviews, the poor communication is exacerbated by dreadful shipping policies and service. I spent a lot of money in one auction (over £1,000) and wanted assurance on when and how my shipping would arrive, for obvious security reasons. I heard nothing and had to completely adjust my working pattern to accommodate the auction house and stayed in for several days to receive the item.

It’s really sad to say that I won’t shop with them again, and would really recommend approaching with a degree of caution

I asked for a valuation on a Rembrandt etching - took them over two months to reply. Then said I could put it in the January sale and to contact them to show them the item in person which I did. Still haven't heard back. I'm pleased I've read these reviews! But I think all the auction houses are rip offs. Where do I sell this piece then?

Bought some items via saleroom auctions, won the bid for a collection of autographs on the basis that they do “in-house” shipping (which their information still shows”. Only found out after its outsource this to ARTA shipping company . They quoted £150 for shipping . By far the most expensive I’ve paid , however it stated it was a priority service of 3 to 4 days. 7 days after their collection and I still don’t have tracking information .
Warning - be aware their shipping policies have changed and their prices are very steep! Service on delivery is to be desired ! You have been warned ….

Sold 5 lots in their camera sale made over £90 ended up with£4.18 after the offtakes of £15 per lot fee and various admin fees

I am writing to address my recent experience with your Auction House, which unfortunately has left me greatly disappointed. As a seasoned collector of books and antique items since 1999, I have had the privilege of engaging in numerous successful transactions with various auction houses, both domestically and internationally, including esteemed establishments such as Sotheby's and Christie's. However, my encounter with your organization over the past five months has regrettably been far from satisfactory.

My initial contact with your company was prompted by a recommendation from Sotheby's, leading me to reach out to Mr. .... to discuss the items I wished to consign. Despite the logistical challenge of the items being located at a friend's residence due to their illness, Mr. ... graciously arranged for their retrieval, for which I am sincerely grateful. Our correspondence commenced in late December 2023, during which Mr. ....... remained responsive and attentive to my inquiries.

As I was unfamiliar with your auction schedule and the appropriate department for my items, I continued to liaise with Mr. ..... It was conveyed to me that the Indian and Islamic art department would evaluate my items, with further communication to follow regarding their inclusion in an upcoming auction. However, after waiting for over a month without any updates, I proactively reached out to Mrs. ........, the individual responsible for the aforementioned department, to seek clarification. Despite multiple attempts to establish communication via email, my efforts were met with silence. Subsequently, I resorted to contacting Mr. ...... by phone to express my concerns, which prompted a response from Mrs. ......

Over the course of our correspondence, Mrs. ....... and I discussed the auction calendar, item evaluations, and the logistics of their inclusion in the auction. While my preference was for all items to be auctioned together, Mrs. ....... advised against this approach, citing potential saturation of similar items in a single auction. Ultimately, it was agreed that the items would be dispersed across multiple auction dates.

Anticipation built over the five-month period, culminating in the expectation that a selection of my items would feature in the auction scheduled for April 23. However, upon visiting your website, I was dismayed to discover that none of the 42 pieces I Consigned were listed for the upcoming auction. Despite reaching out to Mrs. ....... to rectify the apparent oversight, my attempts to seek clarification were met with silence. When I subsequently addressed the matter via phone, I was informed that my approval for the final auction listing had not been secured, nor had I signed any relevant documentation—a claim which perplexed me, as I had diligently responded to all communications and provided my consent for the items to be auctioned.

In light of these circumstances, I must express my profound disappointment with the unprofessional conduct demonstrated by your Auction House. As someone who prides themselves on maintaining the highest standards of professionalism throughout their career, I find it disheartening to have my trust undermined and my time seemingly squandered. It is my firm belief that this breakdown in communication and execution stems from the absence of face-to-face interaction, which has hindered our ability to establish a mutually beneficial working relationship.

Regrettably, I am obliged to reconsider any future collaborations with your Auction House, as I cannot afford to jeopardize my confidence and endure further inefficiencies.

If there are still people who want to work with this company and put their works up for auction, please reconsider after this message!

Unlike another opinion bellw, I got an effective answer on appropiate time from Chiswick Auctions.