Banner for CHO

CHO Reviews 

25,626
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,296 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing and the excellent quality of the products, often finding items at better prices than elsewhere. The delivery service is frequently highlighted for its speed and reliability, with many items arriving promptly and as expected. Reviewers also appreciate the overall service, describing it as first-class and efficient from start to finish. However, some customers experienced issues with delivery, including delayed or missing items, and problems with courier services. A few other people also felt that product descriptions were inaccurate or that items arrived in poor condition, leading to returns and refund delays.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast and prompt delivery times.... See more

Product

Customers consistently note positive experiences with product, often praising the quality and reasonable... See more

Price

Users describe positive interactions with price, frequently highlighting good, reasonable, and competitive... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and quality from start... See more

Quality

People report positive experiences with quality, often praising products as well-made, stylish, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Barbour Slippers in stock at the right price with fast reliable delivery service. Supplier gets 10/10. Product is stylish and comfortable perfect for wearing throughout the year. Fit is correct for m... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with, no issues with delivery and great range. I purchased a belstaff Jacket at a good price, I needed a larger size, so ordered a new one and returned the smaller size, no issu... See more

Company replied

Rated 5 out of 5 stars

This was my first time purchasing from this UK company. I must say I was delighted to find a navy lacoste hoodie for my son's birthday at a very competitive price compared to paying full price from... See more

Rated 5 out of 5 stars

Item was exactly as described. This company offer good quality men’s polo shirts at good prices. Delivery is always quick and have not come across any issues with them. Would recommend this company.

Company replied



Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Outerwear Store
  4. T-Shirt Store
  5. Underwear Store

About CHO

Written by the company

CHO Fashion & Lifestyle

Founded in 1999 as Country House Outdoor, CHO Fashion & Lifestyle has evolved from a country store in the English city of Carlisle to a global retailer supplying a wide range of clothing, footwear and accessories.

Our vast womenswear and menswear collections boast internationally recognised brands including Barbour, Barbour International, Hugo Boss, Gant, Belstaff, Parajumpers, Armani, Hunter, Tommy Hilfiger, Lacoste, Timberland, Paul Smith and Birkenstock.

We are committed to continuously improving our offering and expanding our selection of fashion and lifestyle brands. The most recent brands we have had the honour of working with are Aquascutum, Colorful Standard, and Ilse Jacobsen.

We are customer focused and proud to offer five star rated customer service, free UK delivery and returns and same day dispatch when orders are placed before 4.30pm.

There are regular updates showcasing our incredible range of fashion and lifestyle clothing, footwear, and accessories on socal media via our Facebook, Instagram, Pinterest, and Tiktok accounts.

People who choose to sign up to our newsletter emails can expect exclusive discount codes, early access to sales, and amazing updates about new brands and collaborations before any one else.

CHO Fashion and Lifestyle

Written by the company

We pride ourselves by treating all our customers exactly how we would like to be treat ourselves.
We are customer focused and proud to offer five star rated customer service, free UK delivery and returns and same day dispatch when orders are placed before 4.30pm.

Free UK Shipping on all orders over £75

Founded in 1999, We are a Family Run Business that you can trust - Read our Reviews!

We are customer focused and proud to offer five star rated customer service, free UK delivery and returns and same day dispatch when orders are placed before 4.30pm.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(25,626)

1,239 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service when I wanted to return…

Good service when I wanted to return the order

June 8, 2026
CHO logo

Reply from CHO

Hi there,

Thank you for taking the time to leave a review, we are happy that you found our returns process easy, we do appreciate customers providing feedback on how they found using each aspect of our website as this helps us keep improving!

Thank you,

The CHO Team

Rated 1 out of 5 stars

Wrong size sent

May 26, 2026
CHO logo

Reply from CHO

Good Morning,

Looking at our emails I am unable to see that we had any correspondence from yourself regarding this order, if you reach out to our customer service team via the email shop@cho.co.uk then we can of course look into this for you and if the sandals are indeed incorrect we can look at how we can resolve this for you.

Thank you,

The CHO Team

Edit: Hi there,

Thank you for reaching out to us, we are glad that we were able to clarify with yourself that the correct size was sent out.

As mentioned in our email, if the item is the incorrect size then you can of course return it to us for a refund.

Thank you,

The CHO Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery pleased with product will buy from this company again value for money

June 5, 2026
CHO logo

Reply from CHO

Hi there,

I'm really glad to hear your parcel was delivered quickly! I'd like to query the one star, however? Please get in touch with us if there was something better we could have done or if something was wrong with the item.

Kind regards,

The CHO Team

Rated 5 out of 5 stars

Product sent quickly and item was as…

Product sent quickly and item was as described

June 4, 2026
CHO logo

Reply from CHO

Hi there,

Thank you for taking the time to leave a review, we are so happy that you had a positive experience with us, we hope to hear from you again soon :)

Thank you,

The CHO Team

Rated 5 out of 5 stars

Really great website

Really great website, easy to navigate around. I’m thrilled with my products super speedy delivery and packaged very well.

June 4, 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your kind review, we always appreciate customers providing feedback on how they find navigating our website as this provides us insight on how to keep improving!

We hope to hear from you again soon!

Thank you,

The CHO Team

Rated 5 out of 5 stars

Offering good prices for good quality…

Offering good prices for good quality items.
The delivery was fast and I am very pleased with my purchase

June 2, 2026
CHO logo

Reply from CHO

Hi there,

Thank you for taking the time to leave us a review, we are happy to hear that the item arrived quickly, we try to give back to our customer by providing the best prices possible and we are glad that you were able to take advantage of this! :)

Thank you,

The CHO Team

Rated 5 out of 5 stars

Love these people

Love these people. Prompt delivery, swift response to communication, lovely items, well priced.

June 4, 2026
CHO logo

Reply from CHO

Hi there,

Thank you for your kind words, we are so happy to hear your wonderful feedback! We hope to hear from you again very soon! :)

Thank you,

The CHO Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look