Chocolate Trading Company Reviews 19,001

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 303 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the chocolate, often noting its delicious taste and unique selection. Many people highlight the excellent service, finding the ordering process easy and the delivery prompt and efficient. However, some customers also noted issues with packaging, mentioning that items arrived damaged or looked unpresentable for gifting. A few other people also felt that the delivery service was unreliable, with orders arriving late or not at all, despite paying for expedited shipping.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the delicious, high-quality... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent, prompt, and... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and appreciated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a box of 18, High Cocoa, Dark Ganaches and two bars of Cherry Brandy with Marzipan for Christmas. The dark chocolate-covered bars were sublime... and unusual: cut thick slices or just tak... See more

Rated 5 out of 5 stars

Repeat of last year's order for mini chocolate eggs for Easter egg hunt in the churchyard. Price increase reasonable given rise in raw material prices. Easy website to find product and order. promp... See more

Rated 5 out of 5 stars

The website's super easy to use and well-organized. I ordered the Valentine's chocolates for my mum, and the personalized message I added was spot on, just like it looked on the packaging on the websi... See more

Rated 5 out of 5 stars

I’ve always been confident using the Chocolate Trading Company. They have a good range of products and great customer service. My item arrived in good condition and in plenty of time. I have no hesita... See more


Company details

  1. Candy Store
  2. Gift Shop

Information provided by various external sources

Chocolate Trading Company have the widest range of premium chocolates available online in the UK. From superior quality chocolate gift boxes through to economically priced chocolate ingredients and decorations.

Free Gift Message

Include a Free Chocolate Gift Message with Every Order

Include a free gift message with your chocolate gift order, or choose from a range of exclusive greeting card designs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

19K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Disappointed

Package returned to warehouse as damaged. Missed the day it would've had most impact. Paid for 'Next Working Day delivery (1 hour slot)' £5.95 (£0.99 VAT) which was never refunded. Bit disappointed.

October 15, 2025
 Chocolate Trading Company logo

Reply from Chocolate Trading Company

Dear Marc,

Thank you for your valued feedback.

As discussed previously with our Customer Services team, whilst we regret that your original order dispatch (carried out in a timely manner by ourselves), was damaged whilst with the courier and returned to us for inspection; we promptly notified yourself with options, as soon as it was received back.

You requested the re-dispatch of your order, which we had offered with our compliments, re-picking the order from new stock and re-packing for dispatch.

We did offer the alternative of a full refund of your order which would have included your original postage costs.

Kind regards
Customer Services
Chocolate Trading Co.

Rated 3 out of 5 stars

Indistinct flavours

The ganaches had a lovely texture but the chocolate covering was very thin. The flavourings, especially fruit ones, were very indistinct other than "fruity" rather than, say, passion fruit. Visually, chocolates looked very similar and difficult to find from the menu card.

October 7, 2025
 Chocolate Trading Company logo

Reply from Chocolate Trading Company

Dear Catherine,

Thank you for your valued feedback.

The Chocolate selections in your order do have deliberately thin enrobing (coatings) of single origin chocolate, show-casing the expertise & craft of the chocolatier.

They're also made without added sugars or artificial flavorings.

Kind regards
Customer Services
Chocolate Trading Co.

Rated 3 out of 5 stars

Average.

It was ok, placed an order, it got delivered, nothing special, Average.

October 8, 2025
 Chocolate Trading Company logo

Reply from Chocolate Trading Company

Dear Mr Cassidy,

Thank you for your valued feedback, regarding your recent order.

We would be pleased to receive your further comments on how we could make our online chocolate buying experience a 5-star one for you.

Kind regards
Customer Services
Chocolate Trading Co.

Rated 5 out of 5 stars

Fantastic confectionary.

Website was easy to use and had a large variety of lovely confectionary. My mother absolutely loved them, the taste and presentation box was a lovely touch.
I ordered this as a gift for someone in the UK, ( I am in Thailand currently.) The chocolates were delivered as stated and I was updated when dispatched and delivered. Would recommend.

October 2, 2025
Rated 5 out of 5 stars

1st Class service every time

1st Class service every time! I would never use any other chocolate for my cakes. People always comment on how good the chocolate is, cannot fault it at all.
Delivery is quick.

September 23, 2025

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