Choice Funeral Plans Reviews 

920
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 424 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and representatives for being exceptionally helpful, kind, and professional when guiding families through sensitive arrangements. Consumers appreciate the clear explanations, reassuring communication, and supportive approach that significantly reduces stress during difficult moments. Many individuals note that the entire process feels easy, respectful, and comforting from the very first phone call to setting up the final plan. Some people were dissatisfied with occasional administrative delays, distant branch locations, or a lack of upfront pricing clarity. Despite these minor drawbacks, the overwhelming majority of consumers remain highly satisfied with the overall service quality and professional support.

What people talk about most

Staff

Clients share profound appreciation for the staff, frequently highlighting their kind, empathetic, and... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as excellent,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how helpful staff made the process... See more

Customer service

Consumers find customer service to be exceptionally supportive and professional, frequently praising staff... See more

Price

Users describe positive interactions with price, highlighting that the plans are much cheaper compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wombwell branch managed my late wife's funeral with dignity and respect two years ago. So was a no brainer when it came to sorting my funeral plan. Staff gave all relative information Were not p... See more

Rated 5 out of 5 stars

We Chose Pink’s Funeral Walingham (Choices) because we had used them before for my farther and also we have made a plan for my mother when it’s needed. As the service was so good and the lady was so h... See more

Company replied

Rated 5 out of 5 stars

After deciding to proceed with a Choice Funeral Plan for my elderly mother, I spoke with Hayley on the phone who was so thoughtful and helpful while guiding me through the whole process. We develop... See more

Company replied

Rated 5 out of 5 stars

Have used Earls funeral services in the past and always found them to be very helpful and considerate. They were very respectful of my wishes and explained everything in detail without any pressure. W... See more

Company replied


Company details

  1. Funeral Insurance Company
  2. also in
  3. Funeral Director

Written by the company

Our Funeral Plans enable you to prepay for certain elements of your funeral in advance and fix the cost of Funeral Director Services, protecting you from the risk of these rising. Choice Funeral Plans can be purchased direct, or they can be purchased in funeral homes which are operated by the Funeral Partners Group. Funeral Partners is a network of Funeral Directors throughout the UK, most of which are well-established local firms. Some of our businesses have been around for over 300 years.

A plan to suit you

Written by the company

Our Funeral Plan allows you to make arrangements for your funeral, which may protect your loved ones from uncertainty about your final wishes and risks of rising costs for these services.

Contact info

4.9

Excellent

TrustScore 5 out of 5

920 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(920)

387 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very respectful.to our wishes.

We went to our local funeral director, they sorted it all out, very professional, and respectful..

September 4, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Linda

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Easy

Easy, nice friendly people, good communication.

September 1, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear John

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that our team were able to provide caring and supportive service.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Earls funeral services are very helpful and considerate

Have used Earls funeral services in the past and always found them to be very helpful and considerate. They were very respectful of my wishes and explained everything in detail without any pressure. Would thoroughly recommend

August 10, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Linda

Thank you so much for taking the time to leave us a 5 star review.

We’re pleased to know that you had a positive experience with Earl & Co Funeral Directors.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Lilian at James Brown Funeral Directors was a true caring professional

The woman Lilianat James Brown Funeral Directors, Rosepark, Dundonald, was an absolutely amazing helpful person . . . She made everything very straightforward for me . . . A wonderful, friendly, helpful, and caring lady . . . A professional with people indeed !!!

August 13, 2026
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Reply from Choice Funeral Plans

Dear William

Thank you so much for taking the time to leave us a 5 star review.

We’re pleased to know that you had a positive experience with James Brown & Sons Funeral Directors and that you were impressed by the service you received from Lilian.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Staff member was so nice and helpful

Staff member was so nice and helpful.not sure of the date query last month in stratford on avon.

August 18, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Marianne

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

The staff were absolutely great in…

The staff were absolutely great in helping me navigate my options for this funeral plan. I would highly recommend Chris White Funeral Directors in Wilton, nothing is too much trouble.

August 11, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Susan

Thank you so much for taking the time to leave us a 5 star review.

We’re pleased to know that you had a positive experience with Chris White Funeral Directors.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Good experience and friendly staff

Good experience and friendly staff

August 27, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Paul

Thank you so much for taking the time to leave us a 5 star review.

We are so glad that you were impressed by the service you received from our team.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Debi in the Dartford branch was very…

Debi in the Dartford branch was very helpful and explained everything about the booking for our funeral plan.
Lots to fill in but Debi was patient as we asked questions as we went along.

August 17, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Mrs Page

Thank you so much for taking the time to leave us a 5 star review.

We’re pleased to know that you had a positive experience with Dartford Funeral Service and that Debi was able to give you the support you needed.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Good

Good, understanding staff. Explained all options to use and checked and outstanding query for us

August 12, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Christopher

Thank you so much for taking the time to leave us a 5 star review.

We are glad to hear that everything was clearly explained to you by our staff.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Very helpful and informative

Very helpful and informative which helped in making a decision. Helen Pitman from Howard’s Funeral Services
helped me understand all the options available so that I was able to make a decision without being rushed.

August 10, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear John

Thank you so much for taking the time to leave us a 5 star review.

We’re pleased to know that you had a positive experience with Howard's Funeral Directors and that that Helen was able to provide caring and supportive service.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Great service

Great service
They take care of everything with the least of stress for the family

August 21, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Barry

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

simple online application

September 1, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Peter Stuart

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that you had a positive and simple process purchasing a plan with us.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

I found Peace of mind here with Claire

Claire is a wonderful warm spirited woman. She has a excellent understanding of each individual and what is needed without having to say much. She is brilliant and patient ….. i felt reassured all is going to be handled professionally and respectfully and she explained the flexibility that they offer and all that they have and broken down the fees perfectly. My mind is at 100% ease now that i do not have to worry about anything thats to come in the future i can just enjoy the time i have let with my father. They also have brilliant offers for people on a low budget or have plans and something to suit all. I definitely recommend them very down to earth, excellent professional experience and very considerate and accommodating.

August 24, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that knowing everything is taken care of brings you peace of mind.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Excellent

A daunting experience was made very easy, perfect for our needs, would recommend.

August 14, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Paul

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that you had a positive and easy process purchasing a plan with us.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Very nice atmosphere

We were very impressed by the whole set up at Murray's Funeral Parlour. There was a warm friendly atmosphere which soon put us both at our ease.
The staff were extremely pleasant and helpful. Thank you.

July 27, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Thank you so much for taking the time to leave us a 5 star review.

We’re pleased to know that you had a positive experience with Murray's Funeral Directors.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Professional and caring staff

Professional and caring staff

August 3, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Lesley

Thank you so much for taking the time to leave us a 5 star review.

We are so glad that you were impressed by the service you received from our team.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Choice Funeral Plan - The right One For All

After deciding to proceed with a Choice Funeral Plan for my elderly mother, I spoke with Hayley on the phone who was so thoughtful and helpful while guiding me through the whole process.
We developed a rapport during the call and step by step completed the application and the payment.
I would advise anyone to apply for a Choice Funeral Plan for themselves or for a loved one. I felt reassured that all the wishes would be adhered to at the time required.

July 2, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Mr Thompson-Slaven

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that Hayley was able to provide caring and supportive service.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Caring and respectful throughout the…

Caring and respectful throughout the application

July 8, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Kenneth

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Professional advice

Professional advice coupled with friendly personal discussion

July 23, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Susan

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Choice funeral plan

Very pleased with the plan I have purchased. Everything was very clear and any extras clearly highlighted. Excellent service from the funeral director and Choice themselves!

July 15, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that everything felt clear.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

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