Choice Funeral Plans Reviews 

920
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 424 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and representatives for being exceptionally helpful, kind, and professional when guiding families through sensitive arrangements. Consumers appreciate the clear explanations, reassuring communication, and supportive approach that significantly reduces stress during difficult moments. Many individuals note that the entire process feels easy, respectful, and comforting from the very first phone call to setting up the final plan. Some people were dissatisfied with occasional administrative delays, distant branch locations, or a lack of upfront pricing clarity. Despite these minor drawbacks, the overwhelming majority of consumers remain highly satisfied with the overall service quality and professional support.

What people talk about most

Staff

Clients share profound appreciation for the staff, frequently highlighting their kind, empathetic, and... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as excellent,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how helpful staff made the process... See more

Customer service

Consumers find customer service to be exceptionally supportive and professional, frequently praising staff... See more

Price

Users describe positive interactions with price, highlighting that the plans are much cheaper compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wombwell branch managed my late wife's funeral with dignity and respect two years ago. So was a no brainer when it came to sorting my funeral plan. Staff gave all relative information Were not p... See more

Rated 5 out of 5 stars

We Chose Pink’s Funeral Walingham (Choices) because we had used them before for my farther and also we have made a plan for my mother when it’s needed. As the service was so good and the lady was so h... See more

Company replied

Rated 5 out of 5 stars

After deciding to proceed with a Choice Funeral Plan for my elderly mother, I spoke with Hayley on the phone who was so thoughtful and helpful while guiding me through the whole process. We develop... See more

Company replied

Rated 5 out of 5 stars

Have used Earls funeral services in the past and always found them to be very helpful and considerate. They were very respectful of my wishes and explained everything in detail without any pressure. W... See more

Company replied


Company details

  1. Funeral Insurance Company
  2. also in
  3. Funeral Director

Written by the company

Our Funeral Plans enable you to prepay for certain elements of your funeral in advance and fix the cost of Funeral Director Services, protecting you from the risk of these rising. Choice Funeral Plans can be purchased direct, or they can be purchased in funeral homes which are operated by the Funeral Partners Group. Funeral Partners is a network of Funeral Directors throughout the UK, most of which are well-established local firms. Some of our businesses have been around for over 300 years.

A plan to suit you

Written by the company

Our Funeral Plan allows you to make arrangements for your funeral, which may protect your loved ones from uncertainty about your final wishes and risks of rising costs for these services.

Contact info

4.9

Excellent

TrustScore 5 out of 5

920 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(920)

387 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We were recommended by a close family…

We were recommended by a close family member who have previously used your services as they were excellent and listened to their wishes. Although it is not a nice time they made the whole experience a celebration which was fitting. Everything has been carefully explained to us and we are very happy with the advice given. We would highly recommend this service.

May 12, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Terence,

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 4 out of 5 stars

All good

All good - process was quick and simple

June 10, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Steve,

Thank you so much for taking the time to leave us a review.

If there is anything specific you feel we could improve upon, please do not hesitate to let us know.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

This was a simple process though Isons

This was a simple process though Isons. The assistant was helpful and knowledgeable.

May 4, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Ruth

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Everything very smooth

Everything very smooth. Excellent service from the Funeral Director.
Peace of mind.

June 8, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Ian

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

on purchasing our plan…stress free at a difficult time

Our experience on purchasing our plan was made so easy and with respect too, nothing was any bother especially on making decisions on a loved one . It takes the stress off at a difficult time when you can’t think straight .

December 16, 2025
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Alan

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

the funeral of my wife Sylvia took…

the funeral of my wife Sylvia took place at the end of March. Kavanagh & Coates Funeral Services made all the arrangments using the choice plus plan. I was very relieved how well the service went and very happy with the way I was looked after by the staff that I have now arranged my funeral using the same choice plus plan.

June 22, 2026
Rated 5 out of 5 stars

Wombwell branch managed my late wife's…

Wombwell branch managed my late wife's funeral with dignity and respect two years ago.
So was a no brainer when it came to sorting my funeral plan.
Staff gave all relative information
Were not pushy or in a hurry to get custom.
Made to feel welcome and comfortable when on premises and very helpful and informative.
Would recommend to anyone wanting a funeral providing.
Cannot praise enough.

May 22, 2026
Rated 5 out of 5 stars

Excellent Funeral Plan

The staff member who came to see me, Alison. Such a lovely person.

We had such a good laugh, as I refuse when taking out a funeral plan that it should be a sombre undertaking.

They are a wonderful funeral service and offers they have are really good and not expensive.

Thank you to at Choice Funeral Plans.

April 7, 2026
Rated 5 out of 5 stars

Very clear and easy to book

Very clear and easy to book. Staff are extremely helpful and kind.

May 27, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Angela

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

We were dealt with kindly and…

We were dealt with kindly and considerately making it easy for us

May 21, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Nancy

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

We staff were excellent

We staff were excellent. They were very caring and considerate and very helpful

May 8, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Kathryn

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Easy to understand good service…

Easy to understand good service reasonable price.

May 19, 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Linda

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

The whole experience was excellent and…

The whole experience was excellent and professional but also very caring and the member of staff could not have been more helpful and explained everything I great detail I felt very comfortable throughout I would highly recommend it to anyone thinking of a plan

May 28, 2026

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